Mindcat Analytics

Mindcat Analytics

Mindcat Technology Consultants FZE
Mindcat Desk

Mindcat Desk

Mindcat Technology Consultants FZE
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About

Mindcat Analytics is a hosted web analytics application for marketing teams, digital agencies and organizations measuring website traffic and campaign results in the UAE and Saudi Arabia. It reports visitors, page views, referrers, UTM campaign sources, events, goals, funnels and visitor journeys, and can attribute WhatsApp clicks, calls, forms, bookings, brochure downloads and revenue to campaigns. Teams can monitor real-time activity, compare periods, build dashboards across websites, track short links and QR codes, and share read-only reports. Its interface is available in Arabic and English. Hosting options include a shared service or a dedicated copy in the UAE or Saudi Arabia, as well as deployment in a customer's cloud or data centre. Analytics data can be exported as CSV or retrieved through the product's API. The tracking script sets no cookies by default and does not store visitor IP addresses.

About

Mindcat Desk is a cloud-based help desk and service desk application for Gulf support teams. Requests received by email, phone or a customer portal become tracked tickets with reference numbers, assigned owners, priorities, status updates and service-level deadlines. Teams can configure response and resolution targets around their workdays, hours and local calendars, and use queues, escalations, saved replies and reports to manage service commitments. Customers can follow requests through a portal and search a help centre in Arabic and English. The agent interface supports English and partial Arabic, with right-to-left layout. Hosting options include vendor-managed environments in the UAE or Saudi Arabia and deployment in a customer's cloud or data centre. The product is aimed at IT service desks, MSPs and other organizations handling support requests under response-time commitments.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Marketing teams and agencies in the UAE and Saudi Arabia

Audience

Service and support teams in the Gulf

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

AED 99/site/month
Shared hosting costs AED/SAR 99 per website per month for sites 1–5, 39 for sites 6–20, 19 for sites 21–100, and 12 for sites 101+; each rate applies to sites in its band. A dedicated copy or customer-cloud/data-centre deployment costs twice the shared rate. One-time setup is charged separately; the published 10-site shared example lists AED/SAR 5,900 setup. Each website includes 200,000 monthly events, pooled across sites; each additional million events costs AED/SAR 19. Annual prepayment gets 15% off. Logins are unlimited and free. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Version Not Supported
Free Trial Not Supported

Pricing

AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Mindcat Technology Consultants FZE
Founded: 2022
United Arab Emirates
mindcat.ai

Company Information

Mindcat Technology Consultants FZE
Founded: 2022
United Arab Emirates
mindcat.ai

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Categories

Web Analytics Supported

Categories

Help Desk Supported

Integrations

Google Workspace Not Supported
Microsoft 365 Not Supported
Salesforce Not Supported
Slack Not Supported

Integrations

Google Workspace Supported
Microsoft 365 Supported
Salesforce Supported
Slack Supported
Claim Mindcat Analytics and update features and information
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