Audience
Companies searching for an IT help desk system solution
About VI Service Desk
The VI Service Desk is an IT Help Desk system built exclusively for HCL Notes/Domino®. It integrates seamlessly, giving you the highest ROI and lowest TCO. Create a Service Catalog with the Incident, Problem, Change, and Request Management processes or start using the VI Service Desk as a traditional help desk ticketing system and turn on features as you grow. Our new SLA Engine allows you to define start, pause, and stop conditions for SLAs based on ticket conditions. Define SLA Milestones based on a percentage of the expired SLA duration to automatically send notifications to the appropriate personnel. Implement the VI Service Desk on a global scale as a central web-based application, a replicated Notes application, or both. Access the application through the Notes client, all major browsers, iPad, and other mobile devices. Utilizing proven Domino security features, the VI Service Desk allows for security configuration based on user, group, and roles.
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Pricing
Starting Price:
$900 one-time payment
Integrations
No integrations listed.
Company Information
Velocity Integrations Software
United States
www.velocityintegrations.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support
Online
VI Service Desk Frequently Asked Questions
VI Service Desk Product Features
Help Desk
Alerts / Escalation
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Incident Management
Not Supported
Multiple Brands / Products
Not Supported
Self Service Portal
Not Supported
IT Asset Management
Asset Tracking
Supported
Audit Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Inventory Management
Supported
Maintenance Management
Supported
Supplier Management
Supported
Compliance Management
Not Supported
Cost Tracking
Not Supported
Depreciation Management
Not Supported
IT Service Management
Not Supported
Procurement Management
Not Supported
Requisition Management
Not Supported
IT Management
Event Logs
Supported
Hardware Inventory
Supported
License Management
Supported
Software Inventory
Supported
Capacity Monitoring
Not Supported
Compliance Management
Not Supported
IT Budgeting
Not Supported
Patch Management
Not Supported
Remote Access
Not Supported
Scheduling
Not Supported
User Activity Monitoring
Not Supported
