Audience
Companies searching for an IT help desk system solution
About VI Service Desk
The VI Service Desk is an IT Help Desk system built exclusively for HCL Notes/Domino®. It integrates seamlessly, giving you the highest ROI and lowest TCO. Create a Service Catalog with the Incident, Problem, Change, and Request Management processes or start using the VI Service Desk as a traditional help desk ticketing system and turn on features as you grow. Our new SLA Engine allows you to define start, pause, and stop conditions for SLAs based on ticket conditions. Define SLA Milestones based on a percentage of the expired SLA duration to automatically send notifications to the appropriate personnel. Implement the VI Service Desk on a global scale as a central web-based application, a replicated Notes application, or both. Access the application through the Notes client, all major browsers, iPad, and other mobile devices. Utilizing proven Domino security features, the VI Service Desk allows for security configuration based on user, group, and roles.
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Pricing
Starting Price:
$900 one-time payment
Integrations
No integrations listed.
Company Information
Velocity Integrations Software
United States
www.velocityintegrations.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support
Online
VI Service Desk Frequently Asked Questions
VI Service Desk Product Features
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Multiple Brands / Products
Self Service Portal
IT Asset Management
Asset Tracking
Audit Management
Configuration Management
Contract/License Management
Inventory Management
Maintenance Management
Supplier Management
Compliance Management
Cost Tracking
Depreciation Management
IT Service Management
Procurement Management
Requisition Management
IT Management
Event Logs
Hardware Inventory
License Management
Software Inventory
Capacity Monitoring
Compliance Management
IT Budgeting
Patch Management
Remote Access
Scheduling
User Activity Monitoring