Alternatives to HelpMaster
Compare HelpMaster alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to HelpMaster in 2026. Compare features, ratings, user reviews, pricing, and more from HelpMaster competitors and alternatives in order to make an informed decision for your business.
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1
Freshservice
Freshworks
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more. -
2
Serviceaide
Serviceaide
Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. -
3
ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions. -
4
VIZOR
Vector Networks
VIZOR is an ITIL Certified IT Asset Management solution. VIZOR manages the complete IT asset life-cycle combining network discovery and inventory data with purchase, warranty and maintenance details. Allocation of assets to employees and locations is simplified so you always know exactly who has what. VIZOR audits your network or integrates with tools such as Microsoft SCCM, LANSweeper and Chromebook Admin. VIZOR is completely modular so you only purchase the features you need. Try now for Free.Starting Price: $2.00/year/user -
5
Alloy Navigator
Alloy Software
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.Starting Price: $19.00/month/user -
6
OrbusInfinity
Orbus Software
OrbusInfinity is a globally recognized, market leading software platform for organizations to manage, govern and visualize their business and IT transformation. OrbusInfinity is the only Enterprise Transformation tool built from the ground up to integrate with and harness the world’s leading suite of enterprise-grade, secure, business productivity tools: Microsoft 365. Supporting 4 core disciplines for enterprise transformation: Enterprise Architecture, Strategic Portfolio Management, Business Process Analysis and Governance, Risk & Compliance. OrbusInfinity offers unparalleled support for transformation use cases, with hundreds of proven business outcomes. The core of the OrbusInfinity platform is a SaaS repository with a fixed or extend-able metamodel that supports major industry frameworks: TOGAF, BPMN, ArchiMate, ITIL, COBIT and more. This provides a comprehensive and governed single source of truth, all in the cloud. Book a demo to find out more. -
7
ServiceTonic
ServiceTonic
ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).Starting Price: $20 month -
8
IncidentMonitor
Monitor 24-7
IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box. IncidentMonitor™ is more than just an application for IT and ITIL support, it is a Service Management framework with an integrated Workflow Engine, Self Service Portal and Service Catalog Designer. This, coupled with a no module approach, allows you to extend your service delivery beyond Service Desk into other areas of the organization.Starting Price: $21 per user per month -
9
SMART SERVICE DESK ITSM
SMART Service Desk
SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite developed in alignment with the ITIL best practice framework to manage the entire service life-cycle across. We offer an integrated and modular solution that is designed to support multiple languages. -
10
ServiceWise
TechExcel
ServiceWise by TechExcel is a secure, cloud-based information technology service management (ITSM) software solution that implements ITIL workflow standards and streamlines processes for businesses of all sizes. Configurable and scalable, this software suite for help desk and IT service management offers powerful features that include smart ticketing, events and tasks, forms and surveys, workflow, self-service, SLA and escalations, reporting and analytics, and so much more. -
11
iTop
Combodo
If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality. iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management. With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity.Starting Price: $0 -
12
Aegis Help Desk
Abacus Systems
Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It is designed for organizations that do not require the full ITIL based service management system. Aegis Help Desk simplifies the process of providing a high level of service to your customers. Whether you are servicing external customers or internal users, Aegis Help Desk enables you to share information across your company. It's the ultimate competitive advantage, because what you know about your clients and how you respond to their needs, directly affects your bottom line. It is a painless approach to providing a high level of support and service to your clients. In the past, many IT organizations were internally focused and concentrated on technical issues.Starting Price: $559.00/one-time/user -
13
BOSSDesk
BOSS Solutions
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.Starting Price: $19.00/month -
14
sitehelpdesk-IT
Sitehelpdesk.com
Helpdesk software specifically designed for IT support services. Includes all the features of sitehelpdesk for service requests and incident management plus the practical application of other ITIL service management recommended features without slowing your service delivery. sitehelpdesk-IT is designed for an internal support service. Review the features of sitewebdesk if you want to apply the same ITIL disciplines to external customer IT services and support. The Configuration Management Database records are fully integrated in the helpdesk.The Configuration Management Database records are fully integrated in the helpdesk. Decrease the number of incidents by pre-empting and resolving the errors, identifying trends and reporting on them. Manage requests for change (RFC) to the IT infrastructure to minimise the impact of change related incidents. Commit to problem management for resolutions.Starting Price: $800.00/one-time -
15
HaloITSM
Halo Service Solutions
Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.Starting Price: $49 per user per month -
16
Ivanti Neurons for ITSM
Ivanti
Ivanti Neurons for IT Service Management (ITSM) helps transform IT help desks and support teams into strategic business enablers, delivering enterprise-grade, end-to-end service management across the full service delivery lifecycle, from initial request capture through to resolution. Built on industry-validated PinkVerify® best practices covering 14 ITIL processes. A no-code workflow engine lets service owners and business managers design, adapt, and automate processes without developer involvement, eliminating costly manual tasks and reducing escalations. AI-powered chatbots provide 24/7 self-service ticket creation, status updates, and knowledge base access, reducing service desk load automatically. The modular architecture means organizations deploy only what they need today and scale into more advanced capabilities as requirements evolve, whether that's a straightforward help desk or a fully mature ITIL environment. -
17
ZServiceDesk
ZServiceDesk
ZServiceDesk+ is designed & developed to cater the needs of IT Services Management. Our experts have incorporated ITIL based processes and developed the workflows, which shall help the organization to streamline the IT Support processed. Our unique application architecture makes our application high-performance, highly scalable with most flexible integrations. IT Operations Management is one of the key areas that can affect the whole performance of your organization. Disruption in IT operations leads to direct revenue loss to the organization, hence to manage efficiently, all key elements must be monitored and managed to keep the IT support services uninterrupted. ZServiceDesk is ITIL processes-based ITSM application, designed to use in Enterprise environment. With our unique application architecture, it can meet the scalability, flexibility, availability & higher performance as per the business requirements.Starting Price: $300 per year, per user -
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House-on-the-Hill Software
House-on-the-Hill Software
House-on-the-Hill Software is built to support you and the people that matter. We provide four interchangeable solutions: IT Service Management, FOI & Case Management, Facilities Management and Customer Service. Our software is flexible, affordable and created with you at the heart. Out-of-the-Box House-on-the-Hill Software is ready for these solutions in the Cloud or On-Site. Pick the solution which best reflects your organization. Deliver a modern ITIL driven service desk with a deep set of tools, automated workflows and a self-service portal. Paperless solution to aid your team with new requests logged by the public via the portal or by email, these cases can then be categorized into types and workflows. Helps your sales team provide high quality customer support. Use data driven decisions from reports and KPIs to continually improve your service.Starting Price: £40 per agent per month -
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HelpDeskAdvanced
PAT
HelpdeskAdvanced is the web and mobile-based solution, ITIL v3 compliant, which governs services in all organizational areas in which Service Management is one of the prerogatives to successfully achieve, optimize and effectively the business objectives in charge, operating through high-quality standards . The Service Desk solution, HelpdeskAdvanced, is based on the logic of process automation, supporting the different strategic scenarios of service governance, thanks to the automatisms and high configurability of IT and Business processes. With HelpdeskAdvanced you offer your users an intuitive and immediate Service Desk solution, which optimizes theUser Experience , through channels and interfaces that facilitate its operation. Thanks to the mobile app , available from the 10.1.16 release of HelpdeskAdvanced, the main features of Service Management are made available anywhere and at any time. -
20
Vision Helpdesk
Vision Helpdesk
Vision Helpdesk product is a 15-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 20,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise-level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), IT Service Desk (ITIL/ITSM Help Desk) and Live Chat Software. Vision Helpdesk is specifically designed to support multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or on-premises version. Leaders at Vision Helpdesk believe that they can deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organization.Starting Price: $8.00/month/user -
21
Xurrent
Xurrent
Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.Starting Price: $0 per month Freemium -
22
USU IT Service Management
USU Software
USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs. USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers! -
23
Milldesk
Milldesk Help Desk Software
Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction. A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others. Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices. Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches. Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk.Starting Price: $25 per user per month -
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E-GENE ITSM
STEG
E-GENE ITSM is a cloud-based no-code/low-code IT service management solution developed by STEG. Built on ITIL best practices, it streamlines core ITSM processes such as incident, request, change, and configuration management within a single integrated platform. With flexible customization tools and powerful automation, E-GENE ITSM helps organizations enhance operational efficiency while maintaining compliance. Key Features • No-code/Low-code platform: Easily configure workflows, forms, and user interfaces without coding. • ITIL-compliant modules: Includes service request, incident, change, and configuration management. • Customizable UI tools: Use built-in Form Designer, List Manager, and dashboard tools to tailor the experience. • Workflow automation: Streamline complex processes and reduce manual tasks. -
25
OMNITRACKER
OMNINET
OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes. Supports you in all phases of the project and facilitates efficient planning and control considerably. You can easily combine it with our other applications. With our application for the complete sales process, you keep track of all sales projects – from lead generation to successful completion.Starting Price: $20000 one-time payment -
26
OXARI
Infonet Projekt SA
OXARI is a professional ITSM class ServiceDesk system that is ITIL-compliant and enriched with a toolset needed by IT teams. IMPLEMENTATION BENEFITS: - OXARI is a universal platform that enables implementation of a professional ITSM class system in accordance with the ITIL standard. The system includes tools to facilitate IT teams’ work, and a dedicated set of features designed to manage advanced business processes. - The modular design of the system, combined with a modern user interface, allows you to model any Asset Management, CMDB, ServiceDesk, Workflow, and MDM work logic. - The system can be accessed using any web browser. It also allows you to design all the user interface components by yourself. MULTIPLE CONFIGURATIONS Rule-based management is the main component of the system that ensures configuration flexibility. OXARI allows you to create any number of patterns consisting of specific rules and actions.Starting Price: $7/month/user -
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Alemba Service Manager
Alemba
Alemba Service Manager is a highly functional, ITIL-aligned IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in your organization, offering an interface for every kind of user. With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organization. -
28
SapphireIMS
Tecknodreams Software Consulting
Make your IT spearhead the digital back-office journey. SapphireIMS transforms your IT operations through our agile and intelligent solutions for IT Service Management, IT Asset Management, IT Automation, and Business Service Monitoring. A fully digitized and automated IT function with ITIL practices paves the way for the rest of the functions to follow. SapphireIMS automates all your back-office operations and brings the ITIL advantages to each function. The Enterprise Service Management breaks down the silos and connects all your functions to operate as one unit. The Enterprise Asset Management solution automates the tracking and management of all your assets – from IT, to non-It, physical to virtual, hardware to software, contracts to entitlements. This delivers savings of at least 40%. The pre-built templates, intelligent automation and alignment to the industry-specific regulations ensure that you get to prioritize and manage all the compliances and risks. -
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Aranda Service Management
Aranda SOFTWARE
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure. -
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ITSM 365
Naumen
ITSM 365 contains everything you need to start working with customer requests here and now. Change the appearance of an application or create a new business process - a couple of clicks in the settings. ITSM 365 has a wide range of possibilities for integration with external systems. Automation of any service processes: IT, ACS, HR, etc. ITIL® certified. An easy solution to support your external clients. Create an application, control its execution and status, communicate with the support service through comments to the application - all this gives access to the Portal. Common problems, best practices, and other useful information that you can provide to users for self-study. -
31
EV Service Manager
EasyVista
IT has an opportunity to support digital transformation across the enterprise, and an integrated cloud based IT Service Management (ITSM) software tool is paramount to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization. Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make cloud based IT Service Management (ITSM) software easy to use and easy to deliver. Improve your IT maturity with Service Manager's robust automation engine that includes out-of-box support for the entire ITIL lifecycle, including PinkVerified processes. Our adaptable and smart interface includes the ability to integrate portals, dashboards, and 3rd party apps allowing you to deliver a user experience that provides access to everything important. -
32
Service.Direct
Acknowledge Benelux B.V.
Service.Direct is a flexible Service Management systeem provided as SaaS. It supports ITIL for ITSM, but it is also used in other domains. This SaaS solution provides support for all service management processes. The web application is driven by service contracts (SLA's ) that determine how, by whom, how fast issues should be dealt with. Incidents, service requests, changes and problems are processed by the configurable workflow engine at the heart of the system. Incident classification, team assignment and response/fix times are taken care of. Customers can engage the solution via a self-service portal, providing end user control while ensuring higher data quality of inbound tickets. Service.Direct is developed by the Dutch MSP Acknowledge Benelux B.V. With a long and proven track record, this system is a solid and safe choice for all organizations that aspire to improve service management.Starting Price: €70 per user per month -
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Gensys X
SPS
Gensys X is the BSM and ITSM software for service providers and IT departments. On premise or from the cloud, for proactive and predictive IT management of traditional on-premise IT, private cloud infrastructure and hybrid cloud solutions. Gensys X is the fastest to implement, the fastest to commission for use and the most efficient. Gensys X is the number 1 Agile Business and IT Service Management software. Business Service Management (BSM), IT Service Management (ITSM), IT monitoring? Choose the ideal combination with Gensys X. Gensys X supports ITIL processes, including the Service Desk, Service Level manager, 24×7 Support manager. Gensys X is also BSM; the business objectives are primary here. Advanced IT monitoring is the foundation for BSM and ITSM.Starting Price: $500 per month -
34
Harvest Software Change Manager
Broadcom
Harvest Software Change Manager (Harvest SCM) provides powerful, process-driven capabilities for managing development teams across your enterprise, encompassing multiple platforms and release management tools. This release management software enforces your IT governance policies and corporate compliance initiatives including those defined by the Sarbanes-Oxley Act. It also can ensure adherence to your ITIL®-based best practices. Harvest Software Change Manager can help your enterprise simplify the software release management process as well as the development and maintenance of business applications with streamlined workflows and automated source code versioning. This ITIL release management software can optimize your development resources. -
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ATSG has taken its own best practices and decades of experience as a managed services provider to create an integrated and automated management platform around world-class people, processes, and technologies. The core of this program is the ATSG IT platform, a comprehensive, integrated suite of IT management applications, tools, business processes, and resources aligned to produce high-quality services, support, and experiences for our customers. Enterprise Information Technology Service Management (ITSM) platform to manage all IT services. This includes following the latest ITIL framework to manage all your service operations, design, and transition, including providing continual service improvement, reporting, and analytics. ATSG services include advanced automated infrastructure management for networks, systems, and storage, along with comprehensive remote infrastructure management capabilities.
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Cadalys Service Management
Cadalys
Built entirely on the world’s most powerful platform, Cadalys Service Management delivers immediate value for Salesforce customers with out-of-the-box ITIL processes designed to drive Continual Service Improvement (CSI) for any service delivery function, from internal help desks that support the IT needs of employees, to customer-facing operations that serve clients. Our core ITSM capabilities are designed to identify process improvement, automate routine tasks and anticipate and proactively address the issues that negatively impact both productivity and profits. Manage the services and service offerings for your employees, customers and partners. Identify gaps in your service offerings and provide superior value. Leverage powerful routing, workflow and collaboration capabilities to minimize disruptions and ensure your users are able to get back to work quickly. -
37
ky2help
KYBERNA AG
ky2help® is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance. The workflows, processes and supply chains in service-intensive companies are often more complex than in pure production companies. the ky2help®Service management platform helps companies to get their service processes under control. It is ky2help® a central solution for the efficient handling of all company-wide processes and better control of resources. Ideally, the entire business process chain can be mapped and processed automatically on an electronic platform. -
38
KIX
KIX Service Software
KIX Service Software develops and markets KIX, the leading open source service management software. More than 400 customers from various industries already use KIX for IT service management or customer service. KIX is available as an on-premise or cloud solution. In addition to extensive and customiseable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Thus, professional field service management, maintenance management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can also be implemented with KIX. We support our customers in analyzing their processes, in software implementation and with individual extensions. Comprehensive support services and a qualified training program round off our offer. We are also involved in key industry associations such as the Open Source Business Alliance, BITKOM and itsmf.Starting Price: $33 per month -
39
USU IT & Service Monitoring (ZIS)
USU Software
The ZIS IT & Service Monitoring solution from USU offers you a highly automated and fully integrated monitoring platform to completely and efficiently monitor and manage your hybrid system landscape, services, and processes. USU IT & Service Monitoring has been certified in all 16 ITIL® disciplines. Our solution has been given PinkVerify ™ certification for Event Management, Availability Management and Capacity Management. This ensures a standardized and service-oriented IT service management. Our IT & Service Monitoring solution is ideal for your automated monitoring needs. Our monitoring experts have many years of comprehensive project experience, so we take a real-world approach to implementing your system and in training your employees how to use it. Master the tool quickly, and get the most out of your investment. -
40
TeamDynamix ESM
TeamDynamix
Work better together with a connected enterprise. Spurred on by digital transformation initiatives, many organizations are finding the old standards of ITSM no longer apply to their rapidly changing IT and business needs. Modern, smart service management platforms offer both the traditional support for ITIL, end-user self-service; change and asset management, as well as true, connected enterprise service for groups like HR, marketing, and facilities. All on a codeless platform. Enterprise service management is defined as the strategy of applying service management principles to departments outside of IT, or throughout an organization. Using a single platform for all service management (including IT service management), you can tailor portals for each department; automate routing and workflows; utilize a single information repository, and track and report on outcomes. Manage work orders, assets, preventative maintenance, and projects with the ability to assign and track all resources. -
41
Cockpit IT Service Manager
Cockpit ITSM
The all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Covers all areas of IT system management and has been designed in line with ITIL recommendations. An affordable software for businesses of all sizes available in a Private Cloud or On Premise. A private instance is deployed on a dedicated virtual server for each customer in the location of their choice. All components (portal, database, system) are totally isolated. Maintenance slots are scheduled by agreement to update the software. A customer can choose to delay or skip a maintenance if it is not the right time to interrupt the service for their business. Everything you need in one ITSM software. Cockpit IT Service Manager integrates all of the essential IT tools into one product. Its rich set of features includes a user-friendly Service Desk, IT Asset Management, a powerful Monitoring System and other easy-to-use tools for analyzing and optimizing IT performance.Starting Price: €39 per operator per month -
42
]project-open[
Project Open Business Solutions
]po[ EPM keeps track of project plans, project progress, budgets, costs, risks, milestones, and much more. ]po[ PMO is an integrated software solution supporting the administrative and reporting processes in complex PMO environments. It automatically produces executive reports from the information entered by your project managers. ]po[ ITSM is designed to address the specific needs of IT departments and IT service providers, according to ITIL V3 best practices. ]po[ PSA is an integrated solution for companies who need to track and bill professional services to their customers. It allows to track timesheets related to both projects and support services. -
43
Service-Run
Service-Run
Support Center Solution. Manage your simplified and effective helpdesk. Helpdesk. Use the power of collaborative ticketing. Prioritize, categorize, and assign tickets to the right agents and leverage the power of your entire organization to deliver customer delight. Give your customers the support they need. Provide your customers with a fully responsive and flexible interface. Simple admin panel. Clean and easy to use admin panel where you can manage the tickets you receive. Responsive design. Service-Run is responsive, that means it looks well in phones, tablets and desktop computers. E-mail notification. Inform your customers with automatic e-mail notifications. Ticketing systems are a means to support and help you deal with any issues/incidents in your organization, managing the incidents from the moment they’re captured through to their resolution. By systematically capturing tickets and categorizing them correctly, a ticketing system allows for proper management of incidents -
44
Incident IQ
Incident IQ
Incident IQ is committed to supporting teaching and learning by transforming technology support, asset management and services delivery to meet the needs of today’s K-12 schools. Incident IQ is transforming K-12 workflows by digitizing service delivery to empower students, teachers, and support teams. From help desk ticketing and IT asset management to maintenance work orders and beyond, Incident IQ is revolutionizing the way school districts provide and manage services. Get learning devices into students' hands quickly. Easily check devices in and out. Track previous ownership, storage location, and more. Enterprise-level asset management tools, built for the scale of today’s K-12 technology. Asset management software is a centralized system that allows your organization to track important asset information in real-time. This decreases administrative costs, streamlines service management processes, and gives your organization greater visibility into asset usage and maintenance. -
45
Polar Help Desk
Polar Software
Polar Help Desk 5 enables your organization to manage and deliver support services to your employees and customers through a central web-based help desk portal. Each incident template has some predefined values set. You can set multiple incident templates to be used by members of a particular team and a particular account, and each team and account can have incident templates specific to their needs. You can set values you often use to speed up manual incident registration. You can set which team or user a new incident will be assigned to, which service level will apply, any value can be set to be predefined. You can create as many incident templates as you need. -
46
monday service
monday.com
monday service is an AI‑first enterprise service management platform that centralizes and automates all aspects of service operations across IT, HR, facilities, and business teams. It features a built-in AI agent that instantly resolves requests by leveraging ticket history and knowledge bases, while smart tools like auto‑categorization, intelligent routing, and AI‑driven response suggestions streamline ticket handling. Teams can manage tickets from multiple sources within a unified board, escalate incidents, and collaborate across departments through customizable workflows. Self‑service is enhanced with a customer portal hosting request forms, knowledge articles, and categorized resources accessible via a unique external URL. Dashboards and real‑time reports offer comprehensive insights into ticket trends, performance metrics, and service bottlenecks, helping teams proactively address operational issues.Starting Price: $27 per month -
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Rapid Incident Reporting
Rapid Global
Rapid Incident Reporting is an online, fully hosted incident reporting and management system. Our online incident management software ensures you can handle and track the lifecycle of the incident. Improve your business’ ability to investigate, gain insights and implement corrective actions. Our online incident reporting system is customisable to any industry and business size to meet the needs of your business. The insights from our incident software will help you protect workers on the job and support them in case of an incident. Rapid Incident Reporting provides an incident management solution to manage the entire incident lifecycle. From a solution to report a site incident, to investigation, corrective actions, response procedures, and statistics reporting, Rapid Incident Reporting handles it all with ease. -
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With IBM® Cloud Orchestrator, you can manage your cloud infrastructure. IBM Cloud Orchestrator helps you with end-to-end service deployment across infrastructure and platform layers. It also provides integrated IT workflow capabilities for process automation and IT governance, resource monitoring, and cost management. The product offers you an extensible approach to integration with existing environments such as network management tools. It facilitates integration with customer-specific service management processes, such as those defined in the IT infrastructure library (ITIL). Using IBM Cloud Orchestrator, you have a consistent, flexible, and automated way of integrating the cloud with customer data center policies, processes, and infrastructures across various IT domains. Use the intuitive, graphical tool in IBM Cloud Orchestrator to define, and implement business rules and IT policies.
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iSupport
iSupport Software
iSupport comes in two editions: Incident Management and Service Desk. Both editions are packed full of traditional help desk features for automating workflow, managing multiple channels of communication, asset tracking, and end user self-service. Both editions feature the flexibility to customize specific forms, routing methods, business rules, and reporting dashboards. Our Service Desk Edition includes all of the features contained in Incident Management Edition with the addition of Problem, Change, Service Catalog, Configuration Management Database functionality, and fully accessible Application Interface functionality for integrating with third party tools. For a comprehensive list of features click on one of the editions above, or choose to compare editions to decide which one is right for you.Starting Price: $699.00/one-time/user -
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ProjeQtOr
ProjeQtOr
ProjeQtOr is an open source project management software grouping in a single tool all the features needed to organize your projects. It is simple, easy to use while covering a maximum of project management features. Its particularity, in addition to its completeness, is to be quality oriented. This means that you can record all the events on your projects, and thereby simplify compliance with leading standards of quality management, whether ISO, CMMI, ITIL or other.Starting Price: $0