Audience
For businesses of all sizes.
About ServiceWise
ServiceWise by TechExcel is a secure, cloud-based information technology service management (ITSM) software solution that implements ITIL workflow standards and streamlines processes for businesses of all sizes. Configurable and scalable, this software suite for help desk and IT service management offers powerful features that include smart ticketing, events and tasks, forms and surveys, workflow, self-service, SLA and escalations, reporting and analytics, and so much more.
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Pricing
Pricing Details:
Professional Plan - $20 per user, per month
Enterprise Plan - $35 per user, per month
Enterprise Plan - $35 per user, per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
TechExcel
Founded: 1995
United States
www.techexcel.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
ServiceWise Frequently Asked Questions
Q: What kinds of users and organization types does ServiceWise work with?
ServiceWise works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ServiceWise support in their product?
ServiceWise supports these languages: English.
Q: What kind of support options does ServiceWise offer?
ServiceWise offers support via online and phone support.
Q: Does ServiceWise have a mobile app?
Yes, ServiceWise has a mobile app for Android, iPhone, and iPad.
Q: What type of training does ServiceWise provide?
ServiceWise provides training in the form of documentation, webinars, live online, and in person.
Q: Does ServiceWise offer a free trial?
Yes, ServiceWise offers a free trial.
ServiceWise Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Live Chat
Not Supported
IT Management
Compliance Management
Supported
Event Logs
Supported
Hardware Inventory
Supported
License Management
Supported
Remote Access
Supported
Scheduling
Supported
Software Inventory
Supported
Capacity Monitoring
Not Supported
IT Budgeting
Not Supported
Patch Management
Not Supported
User Activity Monitoring
Not Supported
ITSM
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
