Audience
Help Desk, IT Service Management, Change Management, CBDM, Customer Service, Issue Tracking, IT Asset Management, IT Service, Service Desk
About BOSSDesk
BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
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Pricing
Starting Price:
$19.00/month
Pricing Details:
Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly
Free Trial:
Free Trial available.
Company Information
BOSS Solutions
Founded: 1997
United States
www.boss-solutions.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
BOSSDesk Frequently Asked Questions
Q: What kinds of users and organization types does BOSSDesk work with?
BOSSDesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does BOSSDesk support in their product?
BOSSDesk supports these languages: English.
Q: What kind of support options does BOSSDesk offer?
BOSSDesk offers support via phone support and online.
Q: What other applications or services does BOSSDesk integrate with?
BOSSDesk integrates with: Airstack, TeamViewer, and Rezolve.ai.
Q: Does BOSSDesk have an API?
Yes, BOSSDesk has an API.
Q: Does BOSSDesk have a mobile app?
Yes, BOSSDesk has a mobile app for iPhone, Android, and iPad.
Q: What type of training does BOSSDesk provide?
BOSSDesk provides training in the form of documentation, live online, webinars, and in person.
Q: Does BOSSDesk offer a free trial?
Yes, BOSSDesk offers a free trial.
Q: How much does BOSSDesk cost?
Pricing for BOSSDesk starts at $19.00/month.
Q: What pricing for support is available for BOSSDesk?
BOSSDesk offers support included with purchase.
Q: What pricing for training is available for BOSSDesk?
BOSSDesk offers training included with purchase and additional fee / premium available.
BOSSDesk Product Features
Asset Tracking
Activity Tracking
Supported
Audit Trails
Supported
Barcoding / RFID
Supported
Checkout / Check-In
Supported
Disposal Tracking
Supported
Inventory Management
Supported
Location Tracking
Supported
QR Codes
Supported
Service History
Supported
Depreciation Tracking
Not Supported
Reservations
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat
Not Supported
IT Asset Management
Asset Tracking
Supported
Audit Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Cost Tracking
Supported
IT Service Management
Supported
Inventory Management
Supported
Maintenance Management
Supported
Procurement Management
Supported
Requisition Management
Supported
Supplier Management
Supported
Compliance Management
Not Supported
Depreciation Management
Not Supported
IT Service
Contract Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
Release Management
Not Supported
ITSM
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Scheduling
Supported
Task Management
Supported
Recurring Issues
Not Supported
