Audience

Enterprise-class companies needing a service desk solution

About ZServiceDesk

ZServiceDesk+ is designed & developed to cater the needs of IT Services Management. Our experts have incorporated ITIL based processes and developed the workflows, which shall help the organization to streamline the IT Support processed. Our unique application architecture makes our application high-performance, highly scalable with most flexible integrations. IT Operations Management is one of the key areas that can affect the whole performance of your organization. Disruption in IT operations leads to direct revenue loss to the organization, hence to manage efficiently, all key elements must be monitored and managed to keep the IT support services uninterrupted. ZServiceDesk is ITIL processes-based ITSM application, designed to use in Enterprise environment. With our unique application architecture, it can meet the scalability, flexibility, availability & higher performance as per the business requirements.

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Pricing

Starting Price:
$300 per year, per user
Free Trial:
Free Trial available.

Integrations

API:
Yes, ZServiceDesk offers API access
No integrations listed.

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

ZServiceDesk
Founded: 2014
India
www.zservicedesk.com

Videos and Screen Captures

ZServiceDesk Screenshot 1
ZServiceDesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

ZServiceDesk Frequently Asked Questions

Q: What kinds of users and organization types does ZServiceDesk work with?
Q: What languages does ZServiceDesk support in their product?
Q: What kind of support options does ZServiceDesk offer?
Q: Does ZServiceDesk have an API?
Q: What type of training does ZServiceDesk provide?
Q: Does ZServiceDesk offer a free trial?
Q: How much does ZServiceDesk cost?

ZServiceDesk Product Features

EAM

Equipment Management Supported
Facility Management Supported
IT Asset Management Supported
Inventory Management Supported
Maintenance Management Supported
Parts Management Supported
Preventive Maintenance Scheduling Supported
Software License Management Supported
Warranty Management Supported
CMMS Not Supported
Energy Management Not Supported
Work Order Management Not Supported

IT Asset Management

Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Supported
Inventory Management Supported
Supplier Management Supported
Asset Tracking Not Supported
Depreciation Management Not Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported

ITSM

Asset Tracking Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Incident Management Supported
Problem Management Supported
Release & Deployment Management Supported
Self Service Portal Supported
Availability Management Not Supported
Dashboard Not Supported
Project Management Not Supported

Service Desk

CMDB Supported
Change Management Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Base Supported
Mobile Access Supported
Remote Control Supported
SLA Management Supported
Self Service Portal Supported
Procurement Management Not Supported

ZServiceDesk Verified User Reviews

Write a Review
  • Deepak K.
    Technical
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Ever IT Asset Managment"

    Posted 2023-12-19

    Pros: This product is very easy to use and loaded with features. The best part of this product is that, they can develop additional features within the product just for our organization specific requirement.

    Cons: We could not find anything which can trouble us in the application but Prices are bit high.

    Overall: I have used multiple products but each product has some negative side as well. but with ZServiceDesk I am very satisfied and would surely refer to others.

    Read More...
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