Audience
Enterprise-class companies needing a service desk solution
About ZServiceDesk
ZServiceDesk+ is designed & developed to cater the needs of IT Services Management. Our experts have incorporated ITIL based processes and developed the workflows, which shall help the organization to streamline the IT Support processed. Our unique application architecture makes our application high-performance, highly scalable with most flexible integrations. IT Operations Management is one of the key areas that can affect the whole performance of your organization. Disruption in IT operations leads to direct revenue loss to the organization, hence to manage efficiently, all key elements must be monitored and managed to keep the IT support services uninterrupted. ZServiceDesk is ITIL processes-based ITSM application, designed to use in Enterprise environment. With our unique application architecture, it can meet the scalability, flexibility, availability & higher performance as per the business requirements.
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Vivantio
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Pricing
Starting Price:
$300 per year, per user
Free Trial:
Free Trial available.
Integrations
API:
Yes, ZServiceDesk offers API access
No integrations listed.
Company Information
ZServiceDesk
Founded: 2014
India
www.zservicedesk.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
ZServiceDesk Frequently Asked Questions
Q: What kinds of users and organization types does ZServiceDesk work with?
ZServiceDesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ZServiceDesk support in their product?
ZServiceDesk supports these languages: English.
Q: What kind of support options does ZServiceDesk offer?
ZServiceDesk offers support via phone support, 24/7 live support, and online.
Q: Does ZServiceDesk have an API?
Yes, ZServiceDesk has an API.
Q: What type of training does ZServiceDesk provide?
ZServiceDesk provides training in the form of documentation, live online, and webinars.
Q: Does ZServiceDesk offer a free trial?
Yes, ZServiceDesk offers a free trial.
Q: How much does ZServiceDesk cost?
Pricing for ZServiceDesk starts at $300 per year, per user.
ZServiceDesk Product Features
EAM
Equipment Management
Supported
Facility Management
Supported
IT Asset Management
Supported
Inventory Management
Supported
Maintenance Management
Supported
Parts Management
Supported
Preventive Maintenance Scheduling
Supported
Software License Management
Supported
Warranty Management
Supported
CMMS
Not Supported
Energy Management
Not Supported
Work Order Management
Not Supported
IT Asset Management
Audit Management
Supported
Compliance Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Cost Tracking
Supported
Inventory Management
Supported
Supplier Management
Supported
Asset Tracking
Not Supported
Depreciation Management
Not Supported
IT Service Management
Not Supported
Maintenance Management
Not Supported
Procurement Management
Not Supported
Requisition Management
Not Supported
ITSM
Asset Tracking
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Incident Management
Supported
Problem Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Availability Management
Not Supported
Dashboard
Not Supported
Project Management
Not Supported
Service Desk
CMDB
Supported
Change Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Remote Control
Supported
SLA Management
Supported
Self Service Portal
Supported
Procurement Management
Not Supported
ZServiceDesk Verified User Reviews
Write a Review-
Probability You Would Recommend? 9 out of 10
"Best Ever IT Asset Managment" 5 out of 5 stars Posted 2023-12-19
Pros: This product is very easy to use and loaded with features. The best part of this product is that, they can develop additional features within the product just for our organization specific requirement.
Cons: We could not find anything which can trouble us in the application but Prices are bit high.
Overall: I have used multiple products but each product has some negative side as well. but with ZServiceDesk I am very satisfied and would surely refer to others.
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