Audience
Companies looking for a Help Desk and Service Desk platform
About Milldesk
Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction.
A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others.
Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices.
Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches.
Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk.
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ManageEngine ServiceDesk Plus
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The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Pricing
Starting Price:
$25 per user per month
Free Trial:
Free Trial available.
Integrations
API:
Yes, Milldesk offers API access
No integrations listed.
Company Information
Milldesk Help Desk Software
Founded: 2005
Brazil
softwarehelpdesk.milldesk.com.br/
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Product Details
Platforms Supported
Cloud
Android
On-Premises
Training
Documentation
Live Online
Support
Phone Support
Online
Milldesk Frequently Asked Questions
Milldesk Product Features
Help Desk
Alerts / Escalation
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Interaction Tracking
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
