Audience
Companies looking for a Help Desk and Service Desk platform
About Milldesk
Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction.
A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others.
Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices.
Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches.
Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk.
Other Popular Alternatives & Related Software
Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI.
- Manage multiple data channels from one easy to use interface.
- Roles based access to tickets.
- Email integration with automated ticket creation and acknowledgements.
- Feature rich reporting tool and dynamic dashboards.
- Customer Portal theme-able by Department / Customer organization.
- Powerful but simple to create business rules and workflows to drive automation.
Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.
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ManageEngine ServiceDesk Plus
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
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Mint Service Desk
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users.
With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities.
In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.
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OneDesk
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Pricing
Starting Price:
$25 per user per month
Free Trial:
Free Trial available.
Integrations
API:
Yes, Milldesk offers API access
No integrations listed.
Company Information
Milldesk Help Desk Software
Founded: 2005
Brazil
softwarehelpdesk.milldesk.com.br/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Android
On-Premises
Training
Documentation
Live Online
Support
Phone Support
Online
Milldesk Frequently Asked Questions
Milldesk Product Features
Help Desk
Alerts / Escalation
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Interaction Tracking
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
