Audience
Companies looking for a Help Desk and Service Desk platform
About Milldesk
Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction.
A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others.
Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices.
Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches.
Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk.
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The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Pricing
Starting Price:
$25 per user per month
Free Trial:
Free Trial available.
Integrations
API:
Yes, Milldesk offers API access
No integrations listed.
Company Information
Milldesk Help Desk Software
Founded: 2005
Brazil
softwarehelpdesk.milldesk.com.br/
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Product Details
Platforms Supported
Cloud
Android
On-Premises
Training
Documentation
Live Online
Support
Phone Support
Online
Milldesk Frequently Asked Questions
Milldesk Product Features
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Interaction Tracking
Multiple Brands / Products
Network Monitoring
