Audience
Mid-sized enterprises requiring a tool to streamline their IT service processes through ITIL-aligned practices and advanced automation
About Aranda Service Management
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure.
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Company Information
Aranda SOFTWARE
Founded: 2002
Colombia
arandasoft.com/en/productos/aranda-service-management/
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