Audience
Companies looking for a powerful IT Service Management software that helps modernize your IT support operations
About HelpMaster
We can help your team and your business work smarter and deliver better service both within your company and to your external clients. For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of advanced features for you to grow into. For enterprise organizations looking to align their maturing support services with the principles of ITIL® and other service management frameworks, you'll find HelpMaster an intelligently designed and powerful tool that will allow you to align your business with ITIL incident management, ITIL Problem Management, Change Management, Knowledge Management and more. Unlock the potential in your support team and business operations and realize the benefits that come from great customer support and effective IT service management.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
PRD HelpMaster
Founded: 1997
Australia
www.helpmasterpro.com
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
HelpMaster Frequently Asked Questions
HelpMaster Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
