Audience
All organisations that aspire to improve service management
About Service.Direct
Service.Direct is a flexible Service Management systeem provided as SaaS. It supports ITIL for ITSM, but it is also used in other domains.
This SaaS solution provides support for all service management processes. The web application is driven by service contracts (SLA's ) that determine how, by whom, how fast issues should be dealt with.
Incidents, service requests, changes and problems are processed by the configurable workflow engine at the heart of the system. Incident classification, team assignment and response/fix times are taken care of.
Customers can engage the solution via a self-service portal, providing end user control while ensuring higher data quality of inbound tickets.
Service.Direct is developed by the Dutch MSP Acknowledge Benelux B.V. With a long and proven track record, this system is a solid and safe choice for all organizations that aspire to improve service management.
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Pricing
Starting Price:
€70 per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
Acknowledge Benelux B.V.
Founded: 1995
The Netherlands
www.acknowledge.nl/en
Videos and Screen Captures
Customer self-service portal
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Product Details
Platforms Supported
Cloud
Training
Live Online
In Person
Support
Phone Support
Service.Direct Frequently Asked Questions
Service.Direct Product Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Release Management
ITSM
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Self Service Portal
Asset Tracking
Availability Management
Project Management
Release & Deployment Management
