Audience

Enterprise IT departments, IT service desks, IT operations teams, service delivery managers, ITSM administrators, and organizations seeking to automate support workflows, improve employee self-service, and extend service management capabilities across business departments

About Ivanti ITSM

Ivanti ITSM is an IT service management platform designed to help organizations automate service delivery, manage IT support operations, and improve employee experiences. The software provides incident and ticket management, intelligent ticket classification, automated routing, knowledge management, self-service portals, and configurable service workflows. Embedded AI capabilities include ticket summarization, knowledge article generation, real-time translation, writing assistance, and natural-language dashboard creation. No-code tools allow administrators to customize workflows and user interfaces through drag-and-drop configuration without extensive development resources. Ivanti ITSM supports 14 ITIL 4-certified practices and offers more than 1,000 connectors for integrating service management with other enterprise systems.

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Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 3.0 / 5
More Reviews Write a Review

Company Information

Ivanti
Founded: 2017
United States
www.ivanti.com/products/itsm

Videos and Screen Captures

Ivanti ITSM Screenshot 1
Ivanti ITSM Screenshot 1
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Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Ivanti ITSM Frequently Asked Questions

Q: What kinds of users and organization types does Ivanti ITSM work with?
Q: What languages does Ivanti ITSM support in their product?
Q: What kind of support options does Ivanti ITSM offer?
Q: What other applications or services does Ivanti ITSM integrate with?
Q: What type of training does Ivanti ITSM provide?

Ivanti ITSM Product Features

IT Asset Management

Maintenance Management Not Supported
Requisition Management Not Supported
Configuration Management Not Supported
Compliance Management Not Supported
Depreciation Management Not Supported
IT Service Management Not Supported
Asset Tracking Not Supported
Audit Management Not Supported
Cost Tracking Not Supported
Procurement Management Not Supported
Contract/License Management Not Supported
Inventory Management Not Supported
Supplier Management Not Supported

IT Service

Self Service Portal Not Supported
Knowledge Management Not Supported
Ticket Management Not Supported
Service Catalog Not Supported
Release Management Not Supported
Incident Management Not Supported
Service Reporting Not Supported
IT Asset Management Not Supported
Contract Management Not Supported

ITSM

Change Management Not Supported
Problem Management Not Supported
Self Service Portal Not Supported
Configuration Management Not Supported
Dashboard Not Supported
Incident Management Not Supported
Availability Management Not Supported
Contract/License Management Not Supported
Release & Deployment Management Not Supported
Asset Tracking Not Supported
Project Management Not Supported

Ivanti ITSM Additional Categories

Ivanti ITSM Verified User Reviews

Write a Review
  • Gregor A.
    Ivanti Service Manager Consultant
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "ITSM and so much more"

    Posted 2020-10-09

    Pros: The Ivanti Service Manager (formerly HEAT IT Service Management) has been around for over 2 decades and is feature rich with workflows, automation, and integrations including ITIL best practices for Incident/Change/Problem Management, Service Requests, CMDB, Project Management and with the Ivanti Asset Manager module now much improved Product Catalog for Hardware and Software Asset Management, with procurement workflows for Purchase Orders, Invoices, Asset Scanning, and more.

    Cons: Steep Learning Curve. Ivanti Professional Services and Ivanti Business Partners come at a premium price tag. It takes a seasoned consultant with over 15 years experience to really get you to the next level at a fraction of the cost of Ivanti & Business Partners.

    Overall: Overall ISM can satisfy all your IT Business Requirements for Enterprise Service Management (ESM), ak ITxM (ITSM, ITAM). You just need the right expertise, implementation plan, and solution design by a seasoned Ivanti Service Manager consultant.

    Read More...
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