Audience
IT Departments, service providers, software publishers
About iTop
If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.
Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.
iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management.
With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity.
Other Popular Alternatives & Related Software
NeuBird AI is a Production Ops Platform for ITOps, SRE, and DevOps teams that brings agentic AI to production cloud environments. It continuously analyzes telemetry across Amazon CloudWatch, Azure Monitor, logs, metrics, traces, and changes to help teams prevent incidents, automate root cause analysis, and optimize cloud operations in real time.
Instead of relying on dashboards and manual investigation, NeuBird AI automatically detects degradation, reduces alert noise, and identifies root cause in minutes. It enables teams to move from reactive firefighting to proactive operations.
Built for production cloud and Kubernetes environments, NeuBird integrates with AWS, Azure and OpenShift services and existing observability and incident management tools with no rip and replace required.
Learn more
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.
Learn more
Device42
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time.
As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.
Learn more
SysAid
SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value.
At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data.
Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you.
ITSM run by AI, and by you.
Learn more
Pricing
Starting Price:
$0
Pricing Details:
Get iTop Community for free or choose any subscription plan including support, professional services, maintenance and additional features
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Combodo
France
www.combodo.com/itop
Videos and Screen Captures
iTop Homepage
Other Useful Business Software
MongoDB Atlas runs apps anywhere
MongoDB Atlas gives you the freedom to build and run modern applications anywhere—across AWS, Azure, and Google Cloud. With global availability in over 115 regions, Atlas lets you deploy close to your users, meet compliance needs, and scale with confidence across any geography.
Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
iTop Frequently Asked Questions
iTop Product Features
CMDB
Change Management
Configuration Management
Data Visualization
IT Asset Management
Impact Management
License Management
Relationship Mapping
Device Auto Discovery
Performance Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Network Monitoring
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Availability Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
SLA Management
Self Service Portal
Remote Control
iTop Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"ITOP" Posted 2020-03-31
Pros: Easy to use fully open source and customize able according to your needs.
Cons: Till now no limited support no training available.
Overall: Still exploring all the features but easy to install and configure.
Read More...
- Previous
- You're on page 1
- Next
