Audience
IT Departments, service providers, software publishers
About iTop
If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.
Whether you’re an infrastructure manager handling complex systems, a service support leader striving for customer satisfaction, or a decision-maker focused on ROI and compliance, iTop adapts to your processes to simplify your tasks, streamline operations, and enhance service quality.
iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management.
With iTop, you get a solution that scales with your growth, providing tools to tackle your most pressing IT challenges while maintaining service continuity and improving team productivity.
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Pricing
Starting Price:
$0
Pricing Details:
Get iTop Community for free or choose any subscription plan including support, professional services, maintenance and additional features
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Combodo
France
www.combodo.com/itop
Videos and Screen Captures
iTop Homepage
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
iTop Frequently Asked Questions
iTop Product Features
CMDB
Change Management
Supported
Configuration Management
Supported
Data Visualization
Supported
IT Asset Management
Supported
Impact Management
Supported
License Management
Supported
Relationship Mapping
Supported
Device Auto Discovery
Not Supported
Performance Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Network Monitoring
Not Supported
ITSM
Asset Tracking
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Availability Management
Not Supported
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
Service Desk
CMDB
Supported
Change Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Procurement Management
Supported
SLA Management
Supported
Self Service Portal
Supported
Remote Control
Not Supported
iTop Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"ITOP" Posted 2020-03-31
Pros: Easy to use fully open source and customize able according to your needs.
Cons: Till now no limited support no training available.
Overall: Still exploring all the features but easy to install and configure.
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