ATSGOne
A complete IT modernization platform that integrates and automates our best-in-class services and best-of-breed solutions.
Through our dedication to best practices and best-of-breed, best-in-class technology solutions, ATSGOne empowers positive business outcomes.
ATSG has taken our own internal best practices and decades of experience as a managed services provider to create an integrated and automated management platform around world-class people, processes, and technologies.
The core of this program is the ATSGOne intelligent IT platform, a comprehensive, integrated suite of IT management applications, tools, business processes, and resources aligned to produce high-quality services, support, and experiences for our customers.
The ATSGOne platform provides support for your enterprise IT infrastructure, software, and hardware platforms, providing seamless integration into your enterprise.
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ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.
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EcholoN
EcholoN is a configurable Enterprise Service Management (ESM) and IT Service Management (ITSM) platform developed by mIT solutions GmbH in Germany. It combines Service Desk, Ticket Management, Incident, Problem and Change Management, CMDB, IT Asset Management, Knowledge Management, Self-Service, Service Catalog, SLA Management and workflow automation in one integrated solution.
Beyond IT, EcholoN supports customer service, technical field service, quality management and cross-departmental business processes. Its Enterprise Application Framework enables organizations to model individual workflows, data structures, forms and applications without replacing the core platform. This makes EcholoN suitable for companies that want to standardize service processes while retaining the flexibility to adapt the software to specific organizational and industry requirements.
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Aranda Service Management
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure.
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