Aranda Service Management
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure.
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ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.
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E-GENE ITSM
E-GENE ITSM is a cloud-based no-code/low-code IT service management solution developed by STEG. Built on ITIL best practices, it streamlines core ITSM processes such as incident, request, change, and configuration management within a single integrated platform. With flexible customization tools and powerful automation, E-GENE ITSM helps organizations enhance operational efficiency while maintaining compliance.
Key Features
• No-code/Low-code platform: Easily configure workflows, forms, and user interfaces without coding.
• ITIL-compliant modules: Includes service request, incident, change, and configuration management.
• Customizable UI tools: Use built-in Form Designer, List Manager, and dashboard tools to tailor the experience.
• Workflow automation: Streamline complex processes and reduce manual tasks.
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ATSGOne
A complete IT modernization platform that integrates and automates our best-in-class services and best-of-breed solutions.
Through our dedication to best practices and best-of-breed, best-in-class technology solutions, ATSGOne empowers positive business outcomes.
ATSG has taken our own internal best practices and decades of experience as a managed services provider to create an integrated and automated management platform around world-class people, processes, and technologies.
The core of this program is the ATSGOne intelligent IT platform, a comprehensive, integrated suite of IT management applications, tools, business processes, and resources aligned to produce high-quality services, support, and experiences for our customers.
The ATSGOne platform provides support for your enterprise IT infrastructure, software, and hardware platforms, providing seamless integration into your enterprise.
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