Audience
Organizations and companies looking for a solution to manage their K-12 support operations
About Incident IQ
Incident IQ is committed to supporting teaching and learning by transforming technology support, asset management and services delivery to meet the needs of today’s K-12 schools. Incident IQ is transforming K-12 workflows by digitizing service delivery to empower students, teachers, and support teams. From help desk ticketing and IT asset management to maintenance work orders and beyond, Incident IQ is revolutionizing the way school districts provide and manage services. Get learning devices into students' hands quickly. Easily check devices in and out. Track previous ownership, storage location, and more. Enterprise-level asset management tools, built for the scale of today’s K-12 technology. Asset management software is a centralized system that allows your organization to track important asset information in real-time. This decreases administrative costs, streamlines service management processes, and gives your organization greater visibility into asset usage and maintenance.
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Pricing
Pricing Details:
Pricing based on district student enrollment
Company Information
Incident IQ
United States
www.incidentiq.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Incident IQ Frequently Asked Questions
Incident IQ Product Features
Asset Tracking
Activity Tracking
Supported
Audit Trails
Supported
Barcoding / RFID
Supported
Checkout / Check-In
Supported
Inventory Management
Supported
Location Tracking
Supported
QR Codes
Supported
Service History
Supported
Depreciation Tracking
Not Supported
Disposal Tracking
Not Supported
Reservations
Not Supported
CMMS
Asset Tracking
Supported
Inventory Control
Supported
Mobile Access
Supported
Preventive Maintenance
Supported
Scheduling
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Calibration Management
Not Supported
Key & Lock Management
Not Supported
Purchasing
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Interaction Tracking
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Inventory Management
Alerts/Notifications
Supported
Barcoding / RFID
Supported
Mobile Access
Supported
Product Identification
Supported
Reporting/Analytics
Supported
Forecasting
Not Supported
Inventory Optimization
Not Supported
Kitting
Not Supported
Manufacturing Inventory Management
Not Supported
Multi-Channel Management
Not Supported
Reorder Management
Not Supported
Retail Inventory Management
Not Supported
Supplier Management
Not Supported
Warehouse Management
Not Supported
School Management
Facility Management
Supported
Independent / Private
Supported
K-12
Supported
Parent / Student Portal
Supported
Reporting/Analytics
Supported
School District
Supported
Bookstore Management
Not Supported
Cafeteria Management
Not Supported
Curriculum Management
Not Supported
Financial Management
Not Supported
Higher Education
Not Supported
Housing Management
Not Supported
Library Management
Not Supported
Online Calendar
Not Supported
Online Payments
Not Supported
Preschool
Not Supported
Special Education
Not Supported
Vocational / Trade Schools
Not Supported
