Audience

Mid-sized to enterprise organizations that need a complete service desk and ITSM solution, plus so much more

About OMNITRACKER

OMNITRACKER is a powerful tool to adapt processes to your needs. The unique module and application concept as well as numerous out-of-the-box solutions make launching OMNITRACKER a snap. Easily and flexibly adapt the functionality to your needs, or define your own workflows. Benefit from the unlimited scalability of the multi-client capable OMNITRACKER. The attractive licensing model as well as easy maintenance and updating guarantee a fast return on investment. Our highly efficient, scalable and effective solution for IT service management (ITSM). It is based on the current ITIL standard and integrates other supporting processes. Supports you in all phases of the project and facilitates efficient planning and control considerably. You can easily combine it with our other applications. With our application for the complete sales process, you keep track of all sales projects – from lead generation to successful completion.

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Pricing

Starting Price:
$20000 one-time payment

Integrations

No integrations listed.

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 4.0 / 5
design 2.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

OMNINET
Founded: 1995
Germany
www.omnitracker.com/de/produkte/omnitracker/

Videos and Screen Captures

Play Video OMNITRACKER Screenshot 1 OMNITRACKER Screenshot 2
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Product Details

Platforms Supported
Cloud
Windows
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online

OMNITRACKER Frequently Asked Questions

Q: What kinds of users and organization types does OMNITRACKER work with?
Q: What languages does OMNITRACKER support in their product?
Q: What kind of support options does OMNITRACKER offer?
Q: Does OMNITRACKER have a mobile app?
Q: What type of training does OMNITRACKER provide?
Q: How much does OMNITRACKER cost?

OMNITRACKER Product Features

Change Management

Audit Trail Not Supported
Approval Workflow Not Supported
Training Management Not Supported
Compliance Management Not Supported
Task Management Not Supported
Prioritization Not Supported
Change Calendar Not Supported
Release Management Not Supported
Change Planning Not Supported
Tracking & Reporting Not Supported
Automated Notifications Not Supported

Contract Management

Government Contracts Not Supported
Buy Side (Suppliers) Not Supported
Version Control Not Supported
Sell Side (Customers) Not Supported
Specialty Contracts Not Supported
Full Text Search Not Supported
Completion Tracking Not Supported
Compliance Tracking Not Supported
Electronic Signature Not Supported
Contract Lifecycle Management Not Supported
Pre-built Templates Not Supported
Workflow Management Not Supported

GDPR Compliance

Access Control Not Supported
Consent Management Not Supported
Data Mapping Not Supported
Incident Management Not Supported
PIA / DPIA Not Supported
Policy Management Not Supported
Risk Management Not Supported
Sensitive Data Identification Not Supported

Help Desk

Alerts / Escalation Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Incident Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Automated Routing Not Supported
Community Forums Not Supported
Multiple Brands / Products Not Supported

IT Service

Self Service Portal Not Supported
Knowledge Management Not Supported
Ticket Management Not Supported
Service Catalog Not Supported
Release Management Not Supported
Incident Management Not Supported
Service Reporting Not Supported
IT Asset Management Not Supported
Contract Management Not Supported

ITSM

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Project Management

Milestone Tracking Not Supported
Portfolio Management Not Supported
Resource Management Not Supported
Collaboration Tools Not Supported
Budget Management Not Supported
Time & Expense Tracking Not Supported
Traditional Methodologies Not Supported
Agile Methodologies Not Supported
Idea Management Not Supported
Gantt Charts Not Supported
Cost-to-Completion Tracking Not Supported
Customizable Templates Not Supported
Client Portal Not Supported
Kanban Board Not Supported

Secure Email Gateway

Data Loss Prevention Not Supported
Real-time Dashboards Not Supported
Anti-Malware Not Supported
Threat Protection Not Supported
Customizable Not Supported
Sandbox Not Supported
End-to-End Encryption Not Supported
Archiving Not Supported
Reporting / Analytics Not Supported

Task Management

Task Planning Not Supported
Recurring Tasks Not Supported
Progress Tracking Not Supported
Collaboration Not Supported
Task Tracking Not Supported
Time Tracking Not Supported
Percent-Complete Tracking Not Supported
Gantt Charts Not Supported
Task Scheduling Not Supported
To-Do List View Not Supported
Create Subtasks Not Supported
Reporting/Analytics Not Supported
Gamification Not Supported
Mobile Access Not Supported
Task Board View Not Supported
Spreadsheet View Not Supported

OMNITRACKER Verified User Reviews

Write a Review
  • An OMNITRACKER User
    Software Developer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A bug infested mix of two generations of software"

    Posted 2023-02-20

    Pros: I can only imagine the price. The Software is cheap compared to its competitors. And cheap is the right word.

    Cons: Multiple functions, especially in the form-editing, are known to be buggy. Even in the online courses (nearly 3k€ for a course you don't even get a proper documentation for) the trainer explains how to deal with the recurring crashes. Even add-ons like the itsm-framework, which also cost >5k€, are buggy in a way, that some forms won't open without script-errors.

    Overall: This software has two major flaws: A lack of testing and a lack of commitment. Over multiple "new" versions some parts of the software are still old, that means a older layout or even old tools, which you have to use, because some parts you can't access with the new tool or the new tools are so buggy, that it is best to use the old ones. This whole thing feels like an Access 2.0 with Angular sprinkled erratically over it.

    The help-files are a joke, they are incomplete or just mind-numbing wrong (the vertical with and the horizontal height in their explanation of DLUs, which is the measurement-unit in forms ffs.

    Read More...
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