Audience
Companies seeking an on-premise or cloud-based ITSM solution for continual service improvement
About iET ITSM
Building on more than 30 years of industry expertise, iET Solutions, a division of UNICOM® Global, is a recognized global provider of IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM) solutions for mid-size and large enterprises. iET Solutions provides a highly flexible and comprehensive, out-of-the-box software suite. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers a complete package for continual service improvement. Every business is unique and our suite is built to work the way our customers do. iET ITSM is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements.
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Pricing
Free Trial:
Free Trial available.
Integrations
API:
Yes, iET ITSM offers API access
No integrations listed.
Company Information
iET Solutions
Founded: 2003
United States
www.iet-solutions.com/products/iet-itsm/
Videos and Screen Captures
iET ITSM suite
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Product Details
Platforms Supported
Windows
iPhone
iPad
Android
Chromebook
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
iET ITSM Frequently Asked Questions
iET ITSM Product Features
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
Change Management
Approval Workflow
Audit Trail
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Automated Notifications
Tracking & Reporting
Training Management
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Live Chat
Multiple Brands / Products
Network Monitoring
Real-time Chat
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Requisition Management
Supplier Management
Depreciation Management
Procurement Management
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Release & Deployment Management
Self Service Portal
Project Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
IT Incident Management
Incident Reporting
Root-Cause Diagnosis
Task Management
Ticket Management
Disaster Recovery
OSHA Compliance
Safety Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
SLA Management
Self Service Portal
Procurement Management
Remote Control
