Audience
Contract management solution for companies
About TOPdesk
It’s up to you how TOPdesk works best for your organization. Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way. Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options. Manage all your facilities services with clear overviews, personal to‑do lists and cleverly designed planners.
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Pricing
Free Trial:
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Integrations
Company Information
TOPdesk
Founded: 1993
Netherlands
www.topdesk.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
TOPdesk Frequently Asked Questions
TOPdesk Product Features
Asset Tracking
Activity Tracking
Supported
Audit Trails
Supported
Checkout / Check-In
Supported
Inventory Management
Supported
Location Tracking
Supported
QR Codes
Supported
Reservations
Supported
Service History
Supported
Barcoding / RFID
Not Supported
Depreciation Tracking
Not Supported
Disposal Tracking
Not Supported
Change Management
Approval Workflow
Supported
Audit Trail
Supported
Change Calendar
Supported
Change Planning
Supported
Compliance Management
Supported
Prioritization
Supported
Release Management
Supported
Task Management
Supported
Training Management
Supported
Automated Notifications
Not Supported
Tracking & Reporting
Not Supported
Contract Management
Buy Side (Suppliers)
Supported
Completion Tracking
Supported
Contract Lifecycle Management
Supported
Full Text Search
Supported
Version Control
Supported
Workflow Management
Supported
Compliance Tracking
Not Supported
Electronic Signature
Not Supported
Government Contracts
Not Supported
Pre-built Templates
Not Supported
Sell Side (Customers)
Not Supported
Specialty Contracts
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Call Center Management
Not Supported
Virtual Assistant
Not Supported
Facility Management
Asset Management
Supported
Commercial Properties
Supported
Equipment Management
Supported
Facility Scheduling
Supported
Incident Management
Supported
Inspection Management
Supported
Inventory Control
Supported
Maintenance Tracking
Supported
Preventive Maintenance
Supported
Room Scheduling
Supported
Schools
Supported
Space Planning
Supported
Vendor Management
Supported
Visitor Management
Supported
Work Order Management
Supported
Residential Properties
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
IT Asset Management
Asset Tracking
Supported
Audit Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Cost Tracking
Supported
IT Service Management
Supported
Inventory Management
Supported
Maintenance Management
Supported
Procurement Management
Supported
Supplier Management
Supported
Compliance Management
Not Supported
Depreciation Management
Not Supported
Requisition Management
Not Supported
IT Service
Contract Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Management
Supported
Release Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
ITSM
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Self Service Portal
Supported
Asset Tracking
Not Supported
Contract/License Management
Not Supported
Project Management
Not Supported
Release & Deployment Management
Not Supported
Incident Management
Audit Trail
Supported
Incident Reporting
Supported
Task Management
Supported
Ticket Management
Supported
Corrective Actions (CAPA)
Not Supported
Disaster Recovery
Not Supported
IT Incident Management
Not Supported
OSHA Compliance
Not Supported
Root-Cause Diagnosis
Not Supported
Safety Management
Not Supported
Service Desk
CMDB
Supported
Change Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Remote Control
Supported
SLA Management
Supported
Self Service Portal
Supported
Procurement Management
Not Supported
