Audience
IT support departments seeking a tool to improve their services
About sitehelpdesk-IT
Helpdesk software specifically designed for IT support services. Includes all the features of sitehelpdesk for service requests and incident management plus the practical application of other ITIL service management recommended features without slowing your service delivery. sitehelpdesk-IT is designed for an internal support service. Review the features of sitewebdesk if you want to apply the same ITIL disciplines to external customer IT services and support. The Configuration Management Database records are fully integrated in the helpdesk.The Configuration Management Database records are fully integrated in the helpdesk. Decrease the number of incidents by pre-empting and resolving the errors, identifying trends and reporting on them. Manage requests for change (RFC) to the IT infrastructure to minimise the impact of change related incidents. Commit to problem management for resolutions.
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Pricing
Starting Price:
$800.00/one-time
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Sitehelpdesk.com
Founded: 2000
United Kingdom
www.sitehelpdesk.com/IT/service-management.html
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
In Person
Support
Online
Phone Support
sitehelpdesk-IT Frequently Asked Questions
sitehelpdesk-IT Product Features
ITSM
Asset Tracking
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Availability Management