Audience

Multinational companies or companies with a large number of outsourced services and MSPs

About Xurrent

Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.

Pricing

Starting Price:
$0 per month Freemium
Pricing Details:
Which plan is best for your organization?
The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Xurrent offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Xurrent
Founded: 2010
United States
www.xurrent.com

Videos and Screen Captures

End to End SLA Reporting

End to End SLA Reporting

Other Useful Business Software
Ship Agents Faster Icon
Ship Agents Faster

Transform your applications and workflows into powerful agentic systems at global scale.

Gemini Enterprise Agent Platform lets you rapidly build, scale, govern and optimize production-ready agents grounded in your organization's data. The platform enables developers to build custom or pre-built agents for virtually any use case. New customers get $300 in free credits.
Start Free

Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Xurrent Frequently Asked Questions

Q: What kinds of users and organization types does Xurrent work with?
Q: What languages does Xurrent support in their product?
Q: What kind of support options does Xurrent offer?
Q: What other applications or services does Xurrent integrate with?
Q: Does Xurrent have an API?
Q: Does Xurrent have a mobile app?
Q: What type of training does Xurrent provide?
Q: Does Xurrent offer a free trial?
Q: How much does Xurrent cost?
Q: What pricing for support is available for Xurrent?
Q: What pricing for training is available for Xurrent?

Xurrent Product Features

Change Management

Approval Workflow Supported
Audit Trail Supported
Change Calendar Supported
Change Planning Supported
Compliance Management Supported
Prioritization Supported
Release Management Supported
Task Management Supported
Automated Notifications Not Supported
Tracking & Reporting Not Supported
Training Management Not Supported

Cloud Cost Management

Cost Reduction Optimization Supported
Dashboard Supported
Data Import/Export Supported
Data Storage Supported
Data Visualization Supported
Roles / Permissions Supported
Spend and Cost Reporting Supported
Resource Usage Reporting Not Supported

Configuration Management

Access Control / Permissions Supported
Application Deployment Supported
Automated Provisioning Supported
Infrastructure Automation Supported
Node Management Supported
Orchestration Supported
Reporting Analytics / Visualization Supported
Task Management Supported

IT Service

Contract Management Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

MSP

Remote Access Not Supported
Live Chat Not Supported
Billing & Invoicing Not Supported
Patch Management Not Supported
Remote Systems Monitoring Not Supported
Dashboard Not Supported
Issue Management Not Supported
Scheduling Not Supported
Backup Management Not Supported
Help Desk Not Supported
Project Management Not Supported
CRM Not Supported
Privileged Access Management (PAM) Not Supported

Service Desk

CMDB Supported
Change Management Supported
IT Asset Management Supported
Incident Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Supported
Remote Control Supported
SLA Management Supported
Self Service Portal Supported

Xurrent Additional Categories