Audience

IT teams interested in a powerful ITSM platform

About ServiceNow IT Service Management

Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning, all from the simplicity of a single cloud platform.

Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise.

Unburden your IT services staff and boost productivity. Identify, track, and resolve incidents efficiently with AI-assisted intelligence. Get instant resolutions to repetitive IT service tasks with natural language virtual agents.  

ITSM includes powerful platform capabilities so you can optimize processes, create seamless experiences, and build new value through innovation. Transform your business with a single, unifying platform for the enterprise.

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Integrations

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Company Information

ServiceNow
Founded: 2004
United States
www.servicenow.com/products/itsm.html

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

ServiceNow IT Service Management Frequently Asked Questions

Q: What kinds of users and organization types does ServiceNow IT Service Management work with?
Q: What languages does ServiceNow IT Service Management support in their product?
Q: What kind of support options does ServiceNow IT Service Management offer?
Q: What other applications or services does ServiceNow IT Service Management integrate with?
Q: What type of training does ServiceNow IT Service Management provide?

ServiceNow IT Service Management Product Features

Change Management

Audit Trail
Approval Workflow
Training Management
Compliance Management
Task Management
Prioritization
Change Calendar
Release Management
Change Planning
Tracking & Reporting
Automated Notifications

Configuration Management

Infrastructure Automation
Access Control / Permissions
Node Management
Orchestration
Reporting Analytics / Visualization
Task Management
Application Deployment
Automated Provisioning

IT Service

Self Service Portal
Knowledge Management
Ticket Management
Service Catalog
Release Management
Incident Management
Service Reporting
IT Asset Management
Contract Management

ITSM

Change Management
Problem Management
Self Service Portal
Configuration Management
Dashboard
Incident Management
Availability Management
Contract/License Management
Release & Deployment Management
Asset Tracking
Project Management

Incident Management

Root-Cause Diagnosis
Audit Trail
Disaster Recovery
Task Management
Corrective Actions (CAPA)
Safety Management
OSHA Compliance
Incident Reporting
Ticket Management
IT Incident Management

Service Desk

Change Management
Self Service Portal
Procurement Management
Remote Control
Mobile Access
Incident Management
SLA Management
IT Asset Management
Knowledge Base
CMDB