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Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio is The Future of Customer Engagement and Workforce Management Software - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Phones - CRM - UCaaS / CCaaS - Dialer - BPO & Outsourcing Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways. Featuring ways to make your job easier; - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.

Userlike is the leading software solution for customer messaging and support automation in Germany. Receive messages from your website, WhatsApp or your preferred messaging channel in Userlike’s Message Center. Within this central inbox, messages are enhanced using professional features such as live translations, file sharing, video calls and more. Userlike offers asynchronous messaging, ensuring you're always in touch with your visitors. No matter when they start a chat, they’ll receive an email notification with a link to your reply. With Userlike’s AI Automation Hub, you can create AI chatbots, smart FAQ pages and interactive contact forms to automate your support. With our GPT-4 integration, the chatbot creatively combines answers from your knowledge base and provides customers with personalized answers. All AI Hub tools are connected to a central knowledge base that learns from each request. Userlike is developed and hosted in Germany, making it a GDPR-compliant software

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

Choose any cloud with the multicloud contact center solution. Power personalized customer experiences at scale. Global enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Engage contact center software is the solution of choice for leading global brands that need sophistication and scale. The full-featured Genesys Engage omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market. What Genesys Engage can do for you. Unify all voice and digital channels, self-service, work items, and inbound and outbound interactions. Get the foundation you need to create more holistic, personalized experiences for your customers and employees. Match the right resource to the right customer for better results. Best-in-class enterprise routing makes the most of automated and assisted engagements.

The Genesys PureConnect customer experience application. A flexible, all-in-one CX application that meets your needs. The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes flexible and reliable contact center technology. The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control. Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems.

Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.

The modern CX platform for healthcare, retail, finance, and more. Identifying issues and delivering customer needs on first contact. Live video customer support on any website. One of the best ways to build trust with your customers is to use two-way communication channels like video chat, particularly when they are having issues. Video chat enables the agents to quickly gauge the problems faced by the customer and it is way less time-consuming than the customer trying to explain the problems over the phone or typing it in live chat and then the agent trying to explain the resolution steps over the phone and so on. A high level of personalization that, in the virtual world, is only achievable through video chat, builds better customer relationships and loyalty. This goes a long way in increasing the lifetime value of a customer. Customers also feel more connected to the company and feel that they are being cared for and their problems are being heard.

Improve your customer’s experience and optimize your company’s time and resources with the most comprehensive all-in-one contact center solution on the market. Manage all interaction with your clients: phone, email, WhatsApp, Messenger, web chat, SMS, online forms or app stores from one single platform. Generate a unique record per contact and forget about. Operate from any device with browser access thanks to the cloud environment. Enjoy the ease of use and excellent sound quality offered by this protocol. Make more successful calls in less time using multimodal automatic dialing. Choose the type of dialing you need to boost your campaigns: progressive, predictive or preview mode. Manage inbound calls in a simple and productive way with intelligent routing of interactions, voicemails and outbound channel integration on the same desktop.

INFOCU5 is an extension of your existing team. We flex and scale with your business, so you only pay for the overflow help you use. Scalable, omnichannel support team. On-demand sales and service agents, increase CLV and AOV, optimize data and leads, only pay for ticket and talk time. Voice, messaging, email, dedicated brand ambassadors, etc. Extension of your internal team. Maintains brand vision and message and tracks campaign performance. We combine our enterprise-level contact center software with our global, on-demand customer service and sales marketplace so that businesses can affordably interact with their customers and tap into overflow contact center marketplace of agents when you need the extra backup support. Our marketplace is a global, on-demand team of customer service and sales agents who work as your backup support when your internal team needs the extra help.

InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience. InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Simplify the delivery of end-to-end customer experience (CX) services, while boosting efficiency, effectiveness, and customer satisfaction with EXP+™, the enterprise experience platform from Sitel Group®. Empower associates to engage in meaningful conversations with customers, resolve inquiries and boost sales. Enable customer experience and employee experience with our digital solutions and technology ecosystem. Improve quality and performance through the ability to collect, connect and activate data and insights, many in real-time. Optimize operational costs through elimination and automation of lower-value and lower-complexity repeatable tasks. Investing in your people is key to having a more engaged workforce that delivers higher levels of customer experience. EXP+ empowers your team to succeed with the skills to make your brand shine through award-winning CX learning services, content, and technologies.

AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.

CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes.

Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations.

Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

Allow customers to schedule a call when it’s most convenient for them—and the brand. Carry context through to the agent so they are more prepared and the customer never has to repeat themselves. Deep integrations into your current technologies are connected in days, allowing enterprise brands to transform the customer experience in record time. Any tool is only truly good if you know how it’s useful to you. That’s why Mindful spends so much effort and time offering our clients actionable data about how the capabilities of Mindful are being applied to call center activities and customer experience metrics. Mindful has real humans gathering data about your callback to give you perspective on how Mindful’s capabilities impact metrics. Just seeing this data gives you perspective on how Mindful’s capabilities are being integrated into your customer contact activities.

AI-based quality audit as a service for insurance, healthcare, consumer banking, & retail with 100% data security. Automate all QA parameters across customer interactions on phone, email, chat & social channels. Contiinex cloud-based dialer with inbuilt WhatsApp/voice/SMS bot capabilities can now help your agents engage seamlessly with their clients for both inbound & outbound campaigns. Get a centralized dashboard with a 360° view of your business process. With Contiinex WhatsApp business API, you can automate your customer process for sales, service, or support for marketing, pre-purchase, or post-purchase engagement. It is supported by a unified dashboard giving an in-depth view of all your customer engagement metrics. With Contiinex you can now monitor 100% of all customer interactions for both voice & non-voice as against a sample of 1-2% quality audits. Eliminate fraud by accessing risk at the right instance & improve process efficiency.

3CLogic is the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SAP. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.

Our mySQM™ customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM™ customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer service. For example, mySQM™ captures internal data (e.g., ACD, call list, QA) and external data (e.g., web, email, IVR, and phone surveys) for agent dashboard reporting, accountability, coaching, and recognition.

Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Avaya OneCloud CCaaS brings everything together so you can create connected experiences for customers and employees. Match customers with the best employees using business rules, internal and external context, and desired outcomes. Enhance team collaboration with converged communications that dissolve front- and back-office silos. When all your employees—not just customer service reps—are responsible for customer success, you can deliver truly innovative customer experiences. Make it happen by integrating a cloud-based UCaaS and CCaaS solution for everyone. Metrigy Research details what to know and how to start.

USAN Realm™ transforms your contact center’s operations. Realm isn’t just an extension of Amazon Connect—it’s a leap into the future of agent engagement, rapid deployment, and customer-centric innovation. USAN Realm enhances the power of Amazon Connect, providing a complete platform for rapid contact center deployment and innovation. Drive accelerated time to value and rapidly innovate on the latest AWS services while moving at the pace of your customer. Seamlessly create a unified experience with leading CRM solutions, omnichannel interaction handling, AI-enabled guidance with Amazon Q, and step-by-step guides. Create and leverage dashboards to manage your team, uncover insights from speech and data to coach in real-time, and empower your frontline staff.

Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire custom

Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal.

VT Writer is the one-click plain language solution for content writers: - Simplify your copy. - Identify readability issues as you type. - Improve the quality of your communications. VisibleThread improves the efficiency, clarity and compliance of RFPs, contracts and mission-critical business writing with quantifiable metrics. VT Writer supports teams by allowing them to self-score critical documentation and text in one click. VT Insights measures quality improvement across all organization assets, both offline and online. Improving the clarity of your communications drives a stronger customer experience, achieves call center savings and builds customer trust.

Gone are the days of switching between multiple applications. Chirp was conceptualized and developed to be an application that facilitates customer support executives to handle calls, web chat, email, and social media interactions from a single application. Easily subscribe to Chirp events and act on them using the Chirp JavaScript SDK. The SDK even facilitates actions like changing state or making a call on some web event. Most young customers prefer communicating over live chat since it’s faster. TxChat offers a powerful and flexible chat module that you can easily plug in into your websites. Engage with your website visitors in real-time and improve customer satisfaction through targeted offers thus increasing the sales conversion rate. Engage with potential customers through the click-to-chat option. Customer support executives get additional features like transfer, canned response, and send attachments which help in providing fast and reliable customer support.

Evaluate and optimize the performance of your people, processes, operations and technology. Managers can easily search, download and analyze information anywhere in real time or by using historical data, enabling quick, secure access to recorded interactions. Monitor interactions to aid training and assist agents and employees with quality assurance and policy/script adherence. OnviCord PRO delivers simple, browser-based access to a everything needed to monitor and manage recorded call information quickly and easily. Contact centers with unassigned workstations can associate calls with individuals' logins. Users with assigned privileges can turn the recorder on and off at their desktops. Supports search and playback of exported recordings outside the central server or network.

InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Trusted by industry-leading brands including JPMorganChase, Mayo Clinic, and Universal Studios Florida, InTheChat makes it easy for companies to connect with customers via SMS, social media, live chat, email, instant messaging, and chatbots. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing.

Ameyo Engage is the only cloud based call center software that focuses on customer engagement, rather than customer support. It is suitable for businesses of all sizes. Ameyo Engage allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in better customer experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Ameyo is PCI-DSS Compliant, ISO 27001 Certified and ISO/IEC 27018 Certified. Configure call disposition options so that the details of every call are retained and is made available to all the stakeholders. Allow agents to automatically dial customer numbers by a single click of a button to eliminate the need for manual dial. Features like hold, mute, transfer and conference are available to ensure a professional experience is exhibited during customer calls.

Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

SmartAction brings together best-of-breed technologies and services to deliver conversational AI as a fully managed experience. With more than 100 customer deployments, we know a thing or two about automating conversations that drive engagement and resolution. Why trust your CX to anything less? Building and managing a virtual agent has never been so easy — because we do it all for you. From the conversation design, implementation, and continuous optimization, the SmartAction CX team supports you at every step in the conversational AI journey. Because every customer interaction is different, SmartAction tailors its natural language understanding (NLU) system question by question, to achieve the highest accuracy possible. This approach enables our intelligent virtual agents to perform on par and sometimes even better than live agents.

Get up to 50% more converting from your site. Choose color and edit the widget as you wish. When your work time is ended, Pulsar offers the client to choose a convenient time for contact and recall automatically. Communicate with clients via familiar Facebook or Slack. Only one touch is needed and you will get your client. New tags are created automatically in Zendesk. Use your own chatbot and sell 24/7. You can install this widget at your website. It analyzes the behavior of your visitors and offers them a callback within 27 seconds increasing the chances of selling your product or service. In your panel, you can monitor the statistics of calls, new customers, the effectiveness of the call center and incoming calls.

Turning your customer interactions into friction-free conversations. Adding AI to your customer experience without weakening the human touch needs a special kind of expertise, the expertise that we, at Sensiple have carefully sharpened over two decades in the customer experience domain. Sensiple's ConverSense harnesses our contact center expertise and the superior AI capabilities of robust cloud infrastructure like Google Cloud Platform or Amazon Web Services to give your agents a strong framework to generate rewarding customer experiences. ConverSense brings everything your agents need into a unified, easy-to-use platform. It helps you achieve your highest customer experience goals with surprisingly less effort from your agents, supervisors, and most importantly, your customers. Today’s digital-savvy customers expect personalized, effortless customer experiences every time they interact with your business. Keep them happy and close by being available across all channels.

Intelligently route calls to the right employee and provide self-service options to customers. Let employees work remotely while giving managers visibility into productivity with the cloud platform. Easily manage every way customers want to talk to you through voice, chat, SMS, and email. Drive more productivity and better customer experiences with Contact Center integrated in Unite. Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff. Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.

Work from anywhere and keep delivering exceptional customer experiences. Zisson Contact Center is a cloud-based and omnichannel CX solution. We quickly set up flexible communication and customer service solutions for inquiries from telephony, webchat, email, chatbot, social media, and SMS. A cloud customer center is necessary to have. Today's situation shows that companies that are in the cloud have adapted to the new everyday life much faster. Contact us today to learn more about our customer center and emergency response solutions. We are here to optimize your customer journey. Fast implementation with no complicated training needed. Scalable. Cost effective. Omnichannel.

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success, thanks to multiple Points of Presence (PoPs) and carrier-grade telco installations on every continent. As an international leader in customer experience, we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX. Customized, robust, and agile CCaaS solutions that meet your customers’ needs. Link cross-channel interactions with each customer into meaningful conversations. Automation improves customer experience, maximizes agent efficiency, and boosts contact center performance. Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies.

Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible.

Unlock the power of your contact center with Enghouse Interactive. Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive advantage. You contact center is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. Our unique omni-channel contact center solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.

Keepcon values all the areas that interact through text with customers and users in the digital channels. We know that each sector requires precise, relevant information, and in real time. Reduced costs and improved efficiency in contact center management, centralizing all digital channels in our service platform. Keepcon combines the best of artificial intelligence with the capacity of dozens of linguists specialized in semantics, giving rise to diverse solutions that allow you to understand big volumes of information in an automated fashion, as well as accurately classify contents and expressions written in informal Spanish, Portuguese and English. Give better and faster answers to all requests and complaints, by centralizing in one platform all the digital channels of your customer service, as well as incorporating artificial intelligence to guide your operators.

Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.

The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between channels, while your customers will not even notice a 1% change in service quality across platforms. Allow customers to state their demands in plain language to the system without using a touch-tone menu. Let us help you build a self-service IVR system that wows your customers. With a single dashboard, access information in real-time, as well as historical metrics across every channel and customer service requests.

Communicate flexibly with your customers via any channel such as telephone, chat, email, or social media. And avoid media breaks when "channel hopping". Reduce the complexity for your customers with a suitable user experience and create fast, high acceptance in the service team. Use the solution anytime and anywhere, scale the scope flexibly according to your needs. Choose the right package for you from 3 packages and benefit from fast implementation and package changes with little training required. Build on good call quality and benefit from a reliable public cloud with a data center and cloud provider completely from Germany. Expect regular innovations and new features and be guaranteed to be up to date. Perfect for small and growing teams. Perfect for improving and or optimizing teams of 10+. Perfect for demanding medium and large teams with advanced technical requirements.

Discover a complete, compliant communications solution bridging voice, video, chat and SMS. Increase efficiency, provide unparalleled Cloud Contact Centre as a Service, and deliver a seamless digital customer experience from a single Contact Centre as a Service (CCaaS) solution. Every channel and function you need, available from a single secure Cloud platform. Intuitively integrate Microsoft Dynamics and Dynamics Phone integrations for a full Teams Contact Centre experience. Send and receive communications quickly, autonomously and in bulk. Connect to all your comms and CRM solutions from any connection, at any time. Text, telephone or video call; switch between channels quickly and easily. GDPR, PCI DSS MiFID II and more. Solgari abides by all data and security regulations. Upgrade to an all-channel Cloud contact center with automated, voice-activated quality of life improvements.

UniVoIP's Cloud Contact Center is a 100% scalable solution which ensures a truly customer-centric communication strategy delivered seamlessly across all customer service touchpoints, including SMS, email, SM, web chat, voice, and self-service options on any device. Leading the industry in innovation, UniVoIP’s enterprise-grade contact center technology is hosted and managed on a single platform, allowing agents and supervisors to engage, monitor and proactively service customers on their favorite media channel of choice, at a time that is most convenient for them.