Audience

Organizations that need a comprehensive customer experience platform

About Edify

Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Edify offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Edify Labs
Founded: 2018
United States
www.edify.cx

Videos and Screen Captures

Edify Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Webinars
Support
Phone Support
24/7 Live Support

Edify Frequently Asked Questions

Q: What kinds of users and organization types does Edify work with?
Q: What languages does Edify support in their product?
Q: What kind of support options does Edify offer?
Q: What other applications or services does Edify integrate with?
Q: Does Edify have an API?
Q: Does Edify have a mobile app?
Q: What type of training does Edify provide?
Q: Does Edify offer a free trial?

Edify Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Campaign Management Not Supported
Database Not Supported

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Unified Communications

Calendar Management Not Supported
Audio / Video Conferencing Not Supported
File Sharing Not Supported
Call Recording Not Supported
Multi-User Collaboration Not Supported
Call Routing Not Supported
Fax Management Not Supported
Mobile Access Not Supported
Chat / Messaging Not Supported
Voice Mail Not Supported