Audience
Contact centers that want to support customer conversations on any channel
About Webex Engage
Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Cisco
Founded: 1984
United States
cpaas.webex.com/products/webex-engage
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Webex Engage Frequently Asked Questions
Webex Engage Product Features
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Surveys & Feedback
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
