Audience
Digital customer engagement platform for Microsoft Teams
About CoreInteract by Altigen
Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.
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Pricing
Starting Price:
$15/mo/user
Pricing Details:
Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details.
Company Information
Altigen Communications, Inc.
Founded: 1994
United States
www.altigen.com/coreinteract/
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
CoreInteract by Altigen Frequently Asked Questions
CoreInteract by Altigen Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Employee Directory
Web Conferencing
Call Center
Blended Call Center
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Logging
Call Scripting
Campaign Management
Database
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Customer Engagement
Analytics
Communication Management
Live Chat
Churn Management
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content
Customer Experience
Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis
Action Management
Customer Segmentation
Feedback Management
Knowledge Management
Survey Management