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Audience

Small or Large Teams - Marketing, Sales, Support + Management.

About User.com

User.com is a full-stack marketing automation software for all your messaging and relationships with customers. User.com is a single platform with many features providing you with easy-to-use, robust tools for marketing, sales, and support teams.

Use the various features to send consistent communication to your customers across a variety of channels, from email marketing, live chat, web and mobile push, SMS messaging, call centers, and more, turning every visitor into happy customers.

See every piece of data and measure everything with all activities organized in a single place, that can be customized to show only essential metrics as you determine, to make actionable decisions easy.

Ready to check it out? Sign up for a free demo trial now at User.com →

Pricing

Starting Price:
$249.00/month
Pricing Details:
$249 - Business Plan
$1349 - Premium Plan
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 10 User Reviews

Overall 4.9 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.9 / 5
support 5.0 / 5

Company Information

User.com
Founded: 2015
Poland
user.com

Videos and Screen Captures

Marketing Automation - With Easy Drag & Drop + Automation Templates

Marketing Automation - With Easy Drag & Drop + Automation Templates

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

User.com Frequently Asked Questions

Q: What kinds of users and organization types does User.com work with?
Q: What languages does User.com support in their product?
Q: What kind of support options does User.com offer?
Q: What other applications or services does User.com integrate with?
Q: Does User.com have a mobile app?
Q: What type of training does User.com provide?
Q: Does User.com offer a free trial?
Q: How much does User.com cost?
Q: What pricing for support is available for User.com?
Q: What pricing for training is available for User.com?

User.com Product Features

AB Testing

Audience Targeting Supported
Campaign Segmentation Supported
Split Testing Supported
Surveys Supported
Visual Editor Supported
Funnel Analysis Not Supported
Heatmaps Not Supported
Landing Pages / Web Forms Not Supported
Multivariate Testing Not Supported
Statistical Relevance Analysis Not Supported
Test Scheduling Not Supported

Appointment Scheduling

Automated Scheduling Supported
Calendar Sync Supported
Client Database Supported
Group Scheduling Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Appointment Reminders Not Supported
Online Payments Not Supported
Recurring Appointments Not Supported
Room Booking Management Not Supported

Business Phone Systems

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Employee Directory Supported
Virtual Call Center Supported
Call Routing Not Supported
IVR / Voice Recognition Not Supported
Mobile Access Not Supported
Web Conferencing Not Supported

CRM

Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Segmentation Supported
Task Management Supported
Territory Management Supported
Calendar/Reminder System Not Supported
Mobile Access Not Supported
Quotes / Proposals Not Supported
Social Media Integration Not Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Inbound Call Center Supported
Outbound Call Center Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported
Escalation Management Not Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported

Call Tracking

CRM Supported
Call Recording Supported
Call Routing Supported
Campaign Management Supported
Conversion Tracking Supported
Call Log Not Supported
Caller Identification Not Supported
IVR / Voice Recognition Not Supported
Keyword Tracking Not Supported

Campaign Management

Contact Database Supported
Email Marketing Supported
Event Triggered Actions Supported
Lead Management Supported
Multi-Campaign Supported
Channel Management Not Supported

Chatbot

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Payment Integration Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Prediction Not Supported
Sentiment Analysis Not Supported
Social Media Integration Not Supported

Customer Engagement

Analytics Supported
Communication Management Supported
Feedback Collection Supported
Live Chat Supported
Churn Management Not Supported
Community Management Not Supported
Content Syndication Not Supported
Gamification Not Supported
Video Content Not Supported

Email Marketing

A/B Testing Supported
Auto-Responders Supported
CAN SPAM Compliance Supported
Customer Surveys Supported
Drip Campaigns Supported
Dynamic Content Supported
Event Triggered Email Supported
Image Library Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported
Artificial Intelligence Not Supported
Landing Pages/Web Forms Not Supported

Email Tracking

A/B Testing Supported
Audience Segmentation Supported
Campaign Management Supported
Event-Based Notifications Supported
Location Tracking Supported
Team Management Supported

Knowledge Management

Collaboration Supported
Content Management Supported
Full Text Search Supported
Knowledge Base Management Supported
Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Self Service Portal Not Supported

Lead Generation

Contact Discovery Supported
Contact Import/Export Supported
Lead Capture Supported
Lead Database Integration Supported
Lead Nurturing Supported
Lead Scoring Supported
Lead Segmentation Supported
Pipeline Management Supported
Prospecting Tools Supported
Visitor Identification Supported

Lead Management

Activity Tracking Supported
Campaign Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Nurturing Supported
Lead Scoring Supported
Lead Segmentation Supported
Pipeline Management Supported
Prospecting Tools Supported
Source Tracking Supported

Lead Nurturing

A/B Testing Supported
Campaign Management Supported
Drip Campaigns Supported
Lead Capture Supported
Lead Notifications Supported
Lead Scoring Supported
Lead Segmentation Supported
Performance Metrics Supported
Personalization Supported
Pipeline Management Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
Screen Sharing Not Supported

Marketing Automation

A/B Testing Supported
Analytics / ROI Tracking Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Supported
Lead Scoring Supported
Sales Intelligence Supported
Segmentation Supported
Website Visitor Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Search Marketing Not Supported
Social Marketing Not Supported

Mobile Marketing

Contextual Targeting Supported
Coupons Supported
Email Marketing Supported
In-App Marketing Supported
Location-Based Marketing Supported
Push Notifications Supported
Text Messaging Supported
Text-to-Win Supported
Channel Attribution Not Supported
Engagement Monitoring Not Supported

Push Notifications

A/B Testing Supported
Analytics Supported
Campaign Segmentation Supported
Contextual Targeting Supported
Geo Targeting Supported
Mobile Notifications Supported
Visual Notifications Supported
Web Notifications Supported
Device Targeting Not Supported
Expiry Notifications Not Supported
Notification Scheduling Not Supported

Real Estate CRM

Campaign Management Supported
Client / Property Matching Supported
Contact Management Supported
Dashboard Supported
Email Marketing Supported
Interaction Tracking Supported
Lead Management Supported
Property Alerts Supported
Referral Tracking Supported
Segmentation Supported

Remote Work

Collaboration Supported
Employee Monitoring Supported
Live Chat Supported
Remote Support Supported
Softphone Supported
Time Zone Tracking Supported
Credential Management Not Supported
Electronic Signature Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Not Supported
Screen Sharing Not Supported
Task Management Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

SMS Marketing

Contact Management Supported
MMS Supported
Mass Texting Supported
Message Personalization Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
2-Way Messaging Not Supported
Artificial Intelligence Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

WhatsApp Marketing

Alerts Supported
Autoresponder Supported
Campaign Management Supported
Contact Management Supported
Multi-Language Support Supported
API Not Supported
Bulk Messaging Not Supported
Reporting / Analytics Not Supported

User.com Verified User Reviews

Write a Review
  • Michael S.
    Supervisor
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Automate Your Marketing."

    Posted 2021-03-03

    Pros: 1. You get all the tools for your marketing needs in one place.
    2. It helps our team to be more organized and user-oriented.
    3. With the help of user.com, you can focus your time and resources on your customer instead of running around to find the data.

    Cons: 1. It is missing the feature of searching any word by keyword in the chat.
    2. It does not support plugins integration like Grammarly which can be used for a grammatically error-free chat.

    Overall: Overall, User.com enables your team to be more organized in terms of current leads, deals, and overall marketing activities.

    Read More...
  • An User.com User
    Customer Success Specialist
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Your perfect tool for CRM and Task management!"

    Posted 2020-12-28

    Pros: What I liked the most about User.com is it really saved a lot of our time because it has everything we needed. I love how we can manage a lot of aspects of our business in one tool, from marketing, organization, CRM, and a lot more!

    Cons: I haven't encountered anything I don't like at this point.

    Overall: Loving my user experience so far and excited to explore more about it! Their customer support is amazing too!

    Read More...
  • An User.com User
    Senior Consultant
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Optimizes task and CRM"

    Edited 2020-11-06

    Pros: User.com is a great CRM and task management tool. It made us feel we are optimizing our workflow. On a broader scale, it also works fantastic on marketing. No difficulty is there, new users can start using this tool in a short period. Helps to works in increased speed.

    Cons: Task automation lacks many useful features. No other cons.

    Overall: My overall experience was seamless and positive. It great for multi-usage for business purposes. I liked its UI and responsive experience in managing email marketing. As a users and administrator, I highly recommend.

    Read More...
  • An User.com User
    Senior Project Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The perfect tool for small businesses "

    Posted 2020-11-02

    Pros: User.com caters to sales, marketing, management and customer support. It saves lots of time gives my teams a single piece of software where we are doing campaign management, organizing workflow, managing leads and helpdesk without implementing different tools.

    Cons: For a mid-size enterprise, it's not that powerful and has less ability in campaign management.

    Overall: User.com is ideal for small businesses. It keeps every employee on one dashboard to work collaborated. It acts as multi-functional software to minimize expenses and save time.

    Read More...
  • An User.com User
    Technical architect
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Deals with your marketing and CRM"

    Edited 2020-10-31

    Pros: The ability to streamline the marketing and CRM makes User.com a must-have business tool. The lead manager and marketing planner delivers exactly we want to boost sales. Marketing automation makes it handy.

    Cons: Never encountered any major negatives. It's a great tool.

    Overall: I like being able to visualize every user engagement and lead. User.com is a great tool for many purposes, especially for marketing and lead management. Overall, I highly recommend this tool.

    Read More...
  • An User.com User
    Business Development & Marketing Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "MULTI SOLUTION SOFTWARE"

    Edited 2020-10-26

    Pros: I loved how easily user.com combines our sales, marketing, management and customer support team in one dashboard.
    The integration with Slack makes it more convenient for me. It's easy to adapt this software.

    Cons: There isn't anything I don't like about user.com.

    Overall: User.com is excellent for everyone that is involved with Sales, marketing and Customer support. It offers polished and well-performing functions to manage with no effort.

    Read More...
  • Roxana M.
    Marketing Manager
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "User.com: every marketer's dream! "

    Posted 2020-08-24

    Pros: I like that I am able to manage a great number of marketing activities with this tool. The features are on point, the support is excellent and the ease of use is definitely a plus.

    Cons: My experience with User has been great so far. They're doing an amazing job!

    Overall: I am happy with what they provide. Not only when it comes to functionalities, but also the support they give you along the way.

    Read More...
  • An User.com User
    Operations Manager
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best marketing automation platform"

    Edited 2020-08-21

    Pros: It helps the sales team to capture and generate a business leads in no time.
    Makes business management organized and effortless.
    The automated version of customer interactions.

    Cons: No cons. I never encountered any problem with this platform.

    Overall: It helps to capture business leads using its reliable platform. It enables one hub for sales, marketing and support team to drive positive results and satisfy customers.

    Read More...
  • Kunal R.
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Offers lots of useful integrations"

    Posted 2020-07-30

    Pros: It has many integration supports, my favorite is Squarespace and Zapier. Intuitive customer relationship management to communicate with clients. Helps to establish an automated marketing campaign.

    Cons: It worked great for me. Nothing to share about cons.

    Overall: It offers the best in class business automation. It gives one platform for the marketing, sales and CRM teams. Easy to use and efficient in making priority customer relationships.

    Read More...
    1 user found this review helpful.
  • Anna O.
    Head of Growth
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A full-stack marketing automation tool"

    Posted 2020-07-20

    Pros: - User.com is all-in-one tool great to collect all data about each website visitor
    - it helps you automate the segmentation and personalize communication
    - I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications and even dynamic page content
    - they have a great CRM that saves time by doing all the repetitive tasks;
    - report modules let you have full control over team's performance;
    - thanks to this tool you can provide fast and automated support on your website;
    - their support is awesome! They help to solve problems immediately.

    Cons: Nothing to dislike at the moment, if something appears, I will get back to this review.

    Overall: It's a real time-saver when you have all the communication channels in one place and when you can automatize most of the marketing processes.

    Read More...
    1 user found this review helpful.
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