Audience

Enterprises in search of a global voice carrier network solution to improve customer communications

About INFOCU5

INFOCU5 is an extension of your existing team. We flex and scale with your business, so you only pay for the overflow help you use. Scalable, omnichannel support team. On-demand sales and service agents, increase CLV and AOV, optimize data and leads, only pay for ticket and talk time. Voice, messaging, email, dedicated brand ambassadors, etc. Extension of your internal team. Maintains brand vision and message and tracks campaign performance. We combine our enterprise-level contact center software with our global, on-demand customer service and sales marketplace so that businesses can affordably interact with their customers and tap into overflow contact center marketplace of agents when you need the extra backup support. Our marketplace is a global, on-demand team of customer service and sales agents who work as your backup support when your internal team needs the extra help.

Pricing

Starting Price:
$5 per month
Free Version:
Free Version available.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

INFOCU5
Founded: 2014
United States
www.infocu5.com/our-software/

Videos and Screen Captures

INFOCU5 Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

INFOCU5 Frequently Asked Questions

Q: What kinds of users and organization types does INFOCU5 work with?
Q: What languages does INFOCU5 support in their product?
Q: What kind of support options does INFOCU5 offer?
Q: What other applications or services does INFOCU5 integrate with?
Q: What type of training does INFOCU5 provide?
Q: How much does INFOCU5 cost?

INFOCU5 Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Customer Communications Management

Print Management Not Supported
Batch Communications Not Supported
Template Management Not Supported
On-Demand Communications Not Supported
Video Content Not Supported
Multi-Channel Communications Not Supported
Personalization Not Supported
Interactive Content Not Supported
Email Distribution Not Supported
Chat / Messaging Not Supported
Content Management Not Supported

Customer Experience

Survey Management Not Supported
Customer Segmentation Not Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Sentiment Analysis Not Supported
Analytics Not Supported
Dashboard Not Supported
Multi-Channel Collection Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported