INFOCU5 Alternatives

Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Reach the right contacts at the right time with intelligent lead segmenting and activity reminders that tell you when to take action. When it’s time to seal the deal, compose instant, irresistible sales emails in just one click. With Pipedrive, winning has never been easier.

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Live Chat for Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use. Build safe ChatGPT chatbots trained on your website content and knowledge base with 1 click. Then escalate chats to human agents as needed. Offer great customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool. Now with WhatsApp, Facebook Messenger, and SMS integration for omnichannel customer support. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.

Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2024. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 195+ integrations. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 1-month trial today, no credit card required.

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email

Userlike is the leading software solution for customer messaging and support automation in Germany. Receive messages from your website, WhatsApp or your preferred messaging channel in Userlike’s Message Center. Within this central inbox, messages are enhanced using professional features such as live translations, file sharing, video calls and more. Userlike offers asynchronous messaging, ensuring you're always in touch with your visitors. No matter when they start a chat, they’ll receive an email notification with a link to your reply. With Userlike’s AI Automation Hub, you can create AI chatbots, smart FAQ pages and interactive contact forms to automate your support. With our GPT-4 integration, the chatbot creatively combines answers from your knowledge base and provides customers with personalized answers. All AI Hub tools are connected to a central knowledge base that learns from each request. Userlike is developed and hosted in Germany, making it a GDPR-compliant software

We possess all the features needed to run an enterprise contact center or a 5-agent work-at-home business. Our patent-pending blockchain-based solution includes on-demand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also come standard. All the features needed to run your contact center, at an affordable price. Agents earn passive income in the form of Qubicle (QBE) crypto tokens by exceeding performance goals. Our built-in university offers candidates to support, service, and sales training to help them qualify for open positions. Includes an easy-to-use cloud contact center software for inbound, outbound and blended operations of all sizes.

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!

Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.

Whatever the size or shape of your enterprise, however many agents you have, whether it’s customer service, sales, or care you provide, our cloud contact center platform helps you stay at the heart of the conversation. A sales and customer care world where agents are happier and infinitely more productive. Where every single customer leaves satisfied and intent on returning. Where every service provider and enterprise has access to sophisticated cloud technology that’s neither hard to use, nor painful to upgrade. A platform architected specifically to reduce cost, vendor hassles, and integration headaches. Tech that’s flexible enough to be used exactly how you need. With an eye towards minimal downtime. Thrio handles inbound and outbound voice, SMS, chat, email, and social interactions. Our unified routing engine brings together these channels within a powerful native workflow automation framework. It’s hybrid communication at its finest.

IntelePeer delivers an omnichannel communication platform as a service (CPaaS) built for the enterprise. We believe that business communications are meant for more than just simple interactions – they should enable businesses to deliver truly delightful experiences. With our voice, messaging, ready-to-use applications, open APIs, and real-time analytics, companies can build and integrate communications-enabled workflows to create world-class customer experiences and improve business processes through automation. Our full-stack solution is backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. We are here to help you 24 hours a day, 7 days a week, everyday of the year. Built to meet the regulatory requirements of the most demanding enterprises including GDPR, HIPAA, and CDPA. Global interconnectivity with leading mobile providers.

telbee adds voice messaging to your website, or lets you create standalone voice recorder URLs to share via social media, podcast, email or QR code. Your visitors, customers and community can speak their mind when it's convenient, then get on with their day – no more frustration. You can listen to their messages or read them transcribed in 50+ languages, whether in our team inbox, in your email client or anywhere else via Zapier (coming soon). Then continue the conversation by voice - yourself or the right person in your team - adding text, images and links if helpful. We provide many features to customise your voice channels to match your usage cases and brand. So whether it's for growing sales and retention, providing support, gathering feedback, collecting content, coaching clients, engaging advocates, or anything else where hearing and relating person-to-person really matters, we make it easy to build rich human relationships and understanding - all while saving time vs typing.

Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest.

USAN Realm™ transforms your contact center’s operations. Realm isn’t just an extension of Amazon Connect—it’s a leap into the future of agent engagement, rapid deployment, and customer-centric innovation. USAN Realm enhances the power of Amazon Connect, providing a complete platform for rapid contact center deployment and innovation. Drive accelerated time to value and rapidly innovate on the latest AWS services while moving at the pace of your customer. Seamlessly create a unified experience with leading CRM solutions, omnichannel interaction handling, AI-enabled guidance with Amazon Q, and step-by-step guides. Create and leverage dashboards to manage your team, uncover insights from speech and data to coach in real-time, and empower your frontline staff.

Choose any cloud with the multicloud contact center solution. Power personalized customer experiences at scale. Global enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Engage contact center software is the solution of choice for leading global brands that need sophistication and scale. The full-featured Genesys Engage omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market. What Genesys Engage can do for you. Unify all voice and digital channels, self-service, work items, and inbound and outbound interactions. Get the foundation you need to create more holistic, personalized experiences for your customers and employees. Match the right resource to the right customer for better results. Best-in-class enterprise routing makes the most of automated and assisted engagements.

Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences. Avaya OneCloud CCaaS brings everything together so you can create connected experiences for customers and employees. Match customers with the best employees using business rules, internal and external context, and desired outcomes. Enhance team collaboration with converged communications that dissolve front- and back-office silos. When all your employees—not just customer service reps—are responsible for customer success, you can deliver truly innovative customer experiences. Make it happen by integrating a cloud-based UCaaS and CCaaS solution for everyone. Metrigy Research details what to know and how to start.

Only messaging channels provide continuous, convenient, and persistent customer conversations. And only Conversocial gives your brand preemptive, one-to-one, and scalable conversational CX. Join the world’s leading brands who believe in the power of messaging. Use Conversocial to care for your customers. Increase brand loyalty and customer satisfaction by resolving service-related conversations effortlessly. Use Conversocial to acquire more customers. Drive commerce through care with unique and memorable customer experiences — driven by adaptive automation. Use Conversocial to engage more customers. Retain your customers with targeted messages and personalized customer experiences on messaging channels. Using Notify, one Conversocial partner initiated over 2.5 million two-way conversations with an average open rate of 78% and an engagement rate of 8%.

A texting platform that makes communicating easier for you and for your customers. Group communication made easier directly from the palm of your hand. With one number you have one text inbox. Your entire team can see if a customer was responded to, reached out to and what was said. SMS texting, Facebook Messenger, and phone calls all in one place. No more using personal phone numbers, support multiple employees with our mobile app. Track your team’s response times & more with our reporting. Sync your data from other applications and keep track of customer information. Add your team and communicate directly or in channels, share notes about customers. Create custom groups and send personalized group messages. Take your productivity to the next level by connecting Myopolis with 3,000+ apps, allowing you to automate your workflows. Sync your contacts to get a clear overview of your customer interactions by connecting Hubspot.

InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience. InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.

Allow customers to schedule a call when it’s most convenient for them—and the brand. Carry context through to the agent so they are more prepared and the customer never has to repeat themselves. Deep integrations into your current technologies are connected in days, allowing enterprise brands to transform the customer experience in record time. Any tool is only truly good if you know how it’s useful to you. That’s why Mindful spends so much effort and time offering our clients actionable data about how the capabilities of Mindful are being applied to call center activities and customer experience metrics. Mindful has real humans gathering data about your callback to give you perspective on how Mindful’s capabilities impact metrics. Just seeing this data gives you perspective on how Mindful’s capabilities are being integrated into your customer contact activities.

The Genesys PureConnect customer experience application. A flexible, all-in-one CX application that meets your needs. The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes flexible and reliable contact center technology. The Genesys PureConnect™ application is the only true, all-in-one omnichannel contact center and communications solution recognized as a leader in both cloud and on-premises markets. Get the richest set of capabilities—built from the ground up—to be certain you’re operating with maximum reliability, flexibility and control. Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems.

Ameyo Engage is the only cloud based call center software that focuses on customer engagement, rather than customer support. It is suitable for businesses of all sizes. Ameyo Engage allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in better customer experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Ameyo is PCI-DSS Compliant, ISO 27001 Certified and ISO/IEC 27018 Certified. Configure call disposition options so that the details of every call are retained and is made available to all the stakeholders. Allow agents to automatically dial customer numbers by a single click of a button to eliminate the need for manual dial. Features like hold, mute, transfer and conference are available to ensure a professional experience is exhibited during customer calls.

If you want to increase the efficiency of your customer service you need to ensure one thing above all: perfect interlocking of all incoming channels. Your customers expect satisfactory customer service, clear answers and fast response times from you. They do not distinguish between offline and online channels. Good service teams follow their customers and offer them exactly the contact channels they use – whether it’s via e-mail, facebook, or twitter. They are where their customers need them to be. According to a PwC study, call and contact centers across Germany receive 25 millions customer inquiries every day. That is quite a lot. In order to prevent the flood of inquiries from turning into a structural chaos, your team needs smart support. ReplyOne digitally links all incoming written customer inquiries, evaluates them in advance and sends them to the appropriate service employee. Everything happens on a uniform interface, is cross-channel, user-friendly and intuitively designed.

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.

SMS Marketing Services made easy. Instantly send 10 or 100,000 SMS or MMS picture text messages to any mobile phone number. Easily build an opt-in subscriber list. Schedule text messages to go out any time you want. Track text message delivery. Our plans start at only $24 per month. Or try our Annual Plans and pay up-front for one year, and get 20% more messages instantly. Plus FREE bonus messages on the Annual Plan.

Prokeep is an easy-to-use, ever-improving messaging platform built exclusively for – and by – distributors, and supported by a team focused on our customers’ success. Prokeep helps you streamline your customer communications in a way that keeps your customer relationships - and your business - growing. Prokeep is an easy-to-use, ever-improving messaging platform built exclusively for – and by – distributors, and supported by a team focused on our customers’ success. Prokeep helps you streamline your customer communications in a way that keeps your customer relationships - and your business - growing. Prokeep delivers text messages even when your phone lines are down. No software to download, no updates to install. Prokeep is a cloud-based web app that can move with you to any machine. Prokeep exchanges more than half a million messages per month. That’s hundreds of thousands orders placed, inventory confirmations and customers just saying hi.

Customers no longer want omnichannel, they expect it. With our cloud-native contact center software, all channels are available to customers inside of a single interaction. Agents can provide better service faster with seamless switching and transfers, built-in real-time coaching and training features, and so much more. No long hold times. No repeated transfers. No disconnecting. No more asking customers to grab a pen. This is how customer service should be. Empower your agents while giving customers the self-service capabilities they want. Machine Learning kicks our omnichannel contact center platform up a notch, letting customers help themselves and enabling agents to focus on more complex requests. Using sentiment analysis, Natural Language Understanding, and seamless ties to CRM and other sources, our intelligent bot delivers a frictionless, truly unified CX.

Streamline client interactions with digital workflows. Control the chaos of managing client interactions. Bring structure to client interactions that are stuck in fragmented silos, requiring significant manual intervention. Moxo provides a one-stop client hub for managing client interactions through modern digital experiences.‍‍ Build interaction flows to create repeatable, sequenceable steps with the pre-defined client and internal user actions. Moxo includes integrated document collaboration, video conferencing, digital signature, messaging, and more. Designate and manage permissions to ensure participants can only take action on what they're supposed to. Manage continuity across time, with progress tracking, audit trails, virtual data rooms, and more. Track performance with real-time insights. Maintain a searchable paper trail of all interactions. Moxo is engineered with best-in-class security and compliance including SOC III, GDPR, CSA, and PSD2.

Bring the human touch to CX! Boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand. OPINATOR enables you to act on feedback, reduce customer effort, and drive value in each touchpoint. Featuring Predictive, Prescriptive, and Text Analytics, Case Management system, and role-based dashboards. Generate remarkable interactions and turn customers into promoters. OPINATOR is self-manageable but also provides a Customer Success team to overview and guide your projects when you need it. Customers expect innovative and delightful interactions. Combine technology, creativity, and deep customer understanding to deliver those experiences and boost customer engagement. Companies will double down on their CX efforts during the following decade. Rather than old, inefficient surveys, captivate your customers with engaging and personalized UIs.

Our mySQM™ customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM™ customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer service. For example, mySQM™ captures internal data (e.g., ACD, call list, QA) and external data (e.g., web, email, IVR, and phone surveys) for agent dashboard reporting, accountability, coaching, and recognition.

Botbox is a platform designed for small and medium-sized businesses to help them to onboard customers seamlessly and automate acquisition/retention via the most popular messaging apps. Use smart triggers and easy automation to keep customers updated about your product and services through the most popular messaging apps. Reduce churn by 600% and increase sales with help of pre-built chatbots. Use chatbot templates or build on your own and deploy on Website, Messenger & WhatsApp with one click. Connect to apps you love to boost productivity or use Botbox API to do even more. Easily manage and request new HSM templates, design user opt-ins and manage your WhatsApp notification campaigns without having to rely on the IT department. Reach out to specific segments of your user base with the most relevant information, at the right time. Engage users using automation. Set triggers by analyzing behaviors.

Increase retention and customer loyalty by improving the experience in real-time with visibility into performance. Escalate and remediate situations as they happen using in-moment feedback and offer solutions to problems customers are facing at the time. Share live feedback, benchmarks and reports with your entire team to create a culture that is customer-focused and promotes continuous service improvement. Set brand standards across all locations and compare results. Define action plans based on real data and enable your front-line staff to understand the customer experience. Use guest feedback to improve the impact of employee training by focusing on what matters most to customers. From service to cleanliness, staff friendliness and food quality, know the areas that matter most to your customers and have ability to make informed decisions to improve their overall experience.

Umanest simplifies property management and drives faster organic growth. Turn happy landlords and tenants into brand advocates, so you can focus on growth. Operationally you know how much work it takes to run a single tenancy. You work hard and long hours to deliver a great residential property management service. But what makes you annoyed is that sometimes things don’t run smoothly and you don’t know there’s an issue. It’s guesswork whether your clients are happy or furious. Using our customer satisfaction management system you get the certainty and confidence that client issues are uncovered really fast - as they happen - which gives your team time to dive in with a solution, time to have a conversation, and time to resolve their anxieties. So your property management service runs more smoothly and hidden issues get dragged into the daylight so they can be solved.

Evaluate and optimize the performance of your people, processes, operations and technology. Managers can easily search, download and analyze information anywhere in real time or by using historical data, enabling quick, secure access to recorded interactions. Monitor interactions to aid training and assist agents and employees with quality assurance and policy/script adherence. OnviCord PRO delivers simple, browser-based access to a everything needed to monitor and manage recorded call information quickly and easily. Contact centers with unassigned workstations can associate calls with individuals' logins. Users with assigned privileges can turn the recorder on and off at their desktops. Supports search and playback of exported recordings outside the central server or network.

InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Trusted by industry-leading brands including JPMorganChase, Mayo Clinic, and Universal Studios Florida, InTheChat makes it easy for companies to connect with customers via SMS, social media, live chat, email, instant messaging, and chatbots. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing.

SmartAction brings together best-of-breed technologies and services to deliver conversational AI as a fully managed experience. With more than 100 customer deployments, we know a thing or two about automating conversations that drive engagement and resolution. Why trust your CX to anything less? Building and managing a virtual agent has never been so easy — because we do it all for you. From the conversation design, implementation, and continuous optimization, the SmartAction CX team supports you at every step in the conversational AI journey. Because every customer interaction is different, SmartAction tailors its natural language understanding (NLU) system question by question, to achieve the highest accuracy possible. This approach enables our intelligent virtual agents to perform on par and sometimes even better than live agents.

The modern CX platform for healthcare, retail, finance, and more. Identifying issues and delivering customer needs on first contact. Live video customer support on any website. One of the best ways to build trust with your customers is to use two-way communication channels like video chat, particularly when they are having issues. Video chat enables the agents to quickly gauge the problems faced by the customer and it is way less time-consuming than the customer trying to explain the problems over the phone or typing it in live chat and then the agent trying to explain the resolution steps over the phone and so on. A high level of personalization that, in the virtual world, is only achievable through video chat, builds better customer relationships and loyalty. This goes a long way in increasing the lifetime value of a customer. Customers also feel more connected to the company and feel that they are being cared for and their problems are being heard.

3CLogic is the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SAP. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.

AI-based quality audit as a service for insurance, healthcare, consumer banking, & retail with 100% data security. Automate all QA parameters across customer interactions on phone, email, chat & social channels. Contiinex cloud-based dialer with inbuilt WhatsApp/voice/SMS bot capabilities can now help your agents engage seamlessly with their clients for both inbound & outbound campaigns. Get a centralized dashboard with a 360° view of your business process. With Contiinex WhatsApp business API, you can automate your customer process for sales, service, or support for marketing, pre-purchase, or post-purchase engagement. It is supported by a unified dashboard giving an in-depth view of all your customer engagement metrics. With Contiinex you can now monitor 100% of all customer interactions for both voice & non-voice as against a sample of 1-2% quality audits. Eliminate fraud by accessing risk at the right instance & improve process efficiency.

Simplify the delivery of end-to-end customer experience (CX) services, while boosting efficiency, effectiveness, and customer satisfaction with EXP+™, the enterprise experience platform from Sitel Group®. Empower associates to engage in meaningful conversations with customers, resolve inquiries and boost sales. Enable customer experience and employee experience with our digital solutions and technology ecosystem. Improve quality and performance through the ability to collect, connect and activate data and insights, many in real-time. Optimize operational costs through elimination and automation of lower-value and lower-complexity repeatable tasks. Investing in your people is key to having a more engaged workforce that delivers higher levels of customer experience. EXP+ empowers your team to succeed with the skills to make your brand shine through award-winning CX learning services, content, and technologies.

One beautiful app to bring all your customer communication in one place. All your conversations are automatically saved in our inbuilt CRM with unlimited call recordings, voicemail & text history. Easily set up call forwarding from your Bling number to up to 8 extensions with any number of your choice within or outside Bling. IVR feature lets you effectively delegate your calls to team members, protects you from robocalls, and keeps your personal numbers confidential. While contacts are automatically added to your inbuilt Bling CRM, you can easily add new contacts or upload a new contact file. Send automated text messages based on your rules such as a missed call, voicemail or an update to a custom field. Convert more leads into prospects faster with Bling’s AI-assisted sales dialer. Assign & manage multiple users for your Bling profiles/phone lines. You can add a user either as an agent or as a supervisor & decide the level of their permission.

In the travel, events and hospitality industry, conversations with all the right people are required to avoid communication breakdown. Textodog is added to your existing sales and customer service process to prevent errors, reduce call volumes and most importantly, wow clients! A group text conversation is created by leads, your sales team or with automation. Clients part of a transaction now have easy access to your customer service team. Reduce errors and service calls with group text conversations that keeps everyone in the loop. Send group text messages to couples, families and friends in the same conversation. Collaborate with your team, reply to leads and clients from one place. Keep your existing phone number or choose a new one for free. Forward your Textodog phone number to your call center or a mobile phone. Add internal notes to your conversations to keep your team in the loop.

imBee is a collaborative One Team Inbox that consolidates a vast majority of your Instant Messaging channels with over 300+ tools to optimize communication efficiency and improve customer relationships through effective conversational engagement. By providing best-in-class business tools and workflow automation, imBee ensures brands scale their businesses and improve internal and external communication. With imBee, enterprises can manage customer communication, sales, and support in one place, streamlining team efforts and helping to recover lost sales. imBee launched AiskBee in 2023, Hong Kong’s First ChatGPT-Powered Enterprise Knowledge Base Solution, revolutionizing customer engagement with dynamic customisation and leveraged AI capabilities. In line with international data security standards, ISO27001 certification and private cloud data security, imBee’s commitment to data security ensures the protection of users’ sensitive information.

The Omnichannel Suite for Salesforce Brands. Build experiences once and deploy them on many channels with the only Salesforce Native tool to streamline customer engagement across the entire journey. All of your customer-facing teams will be empowered with new opportunities to monetize while improving customer experience. Meet customers where they are without leaving where you are. Design multi-channel experiences from a single view, and complete your omnichannel management by adding Instagram, Review Channels, TikTok, Support Emails and more. Using Einstein Bots helps to qualify customer information, handle common inquiries and deflect calls prior to agent handoff. Further enrich the customer experience with rich features like images, carousels, emojis, scheduling, location sharing and the automatic two-way translation of messages. Scale personalization across departments and channels by leveraging customer data and order history that already lives in Salesforce.