Squaretalk
Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling and WhatsApp Business messaging, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs.
Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security.
With local numbers in over 150 popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion.
Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.
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QEval
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Cortex AgentiX
Cortex AgentiX is the next-generation evolution of Cortex XSOAR®, designed by Palo Alto Networks to securely build, deploy, and govern AI-powered security agents. It enables organizations to unleash agentic AI that acts as intelligent teammates, capable of planning and executing complex workflows around the clock. Cortex AgentiX is powered by over 1.2 billion real-world playbook executions, providing agents with proven operational intelligence. The platform offers a rich library of ready-to-use agents while also supporting custom, no-code agent creation tailored to specific security needs. With built-in guardrails, Cortex AgentiX ensures agents operate with the appropriate level of autonomy, including human-in-the-loop approvals for critical actions. Full transparency allows teams to trace every agent decision, action, and outcome for audit and compliance purposes. Cortex AgentiX integrates seamlessly across the Cortex ecosystem to help organizations stay ahead of evolving threats.
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