Alternatives to Infosys Cortex
Compare Infosys Cortex alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Infosys Cortex in 2026. Compare features, ratings, user reviews, pricing, and more from Infosys Cortex competitors and alternatives in order to make an informed decision for your business.
-
1
Dialpad Support
Dialpad
Dialpad Support is a next-generation Agentic AI contact center platform. An AI-native platform that reasons, resolves, and delivers quality CX at scale. AI agents autonomously handle routine inquiries while freeing human agents to focus on complex, high-value interactions. Built-in connected intelligence analyzes voice and digital sentiment in real time, while live coaching, AI-driven scorecards, and operational visibility help managers optimize performance and workflows. Dialpad's Guardian layer ensures secure, governed AI deployment across the full agentic lifecycle. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more unify interaction history and customer data in one platform. Dual-cloud architecture delivers enterprise-grade resilience with a 100% uptime SLA. -
2
Cortex
Cortex
Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one. Our customers – from startups to Fortune 100 enterprises – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building. • Within minutes, determine who owns each service with Cortex’s AI service ownership model across thousands of repositories. • Standardize golden paths using Workflows, enabling teams to scaffold new services & provision infrastructure in minutes. • Consistently uphold best practices and standards across your organization with automated Scorecards and targeted Initiatives. • Make informed, impactful actions based on real-time insights. -
3
Local Measure Engage
Local Measure
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat. -
4
Voiso
Voiso
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.Starting Price: $49 per user per month -
5
RingCentral RingCX
RingCentral
RingCentral's RingCX is an AI-powered contact center solution designed to streamline customer support and enhance interactions. By integrating voice, video, and over 20 digital channels into a single platform, it enables agents to engage customers through their preferred communication methods. The inclusion of RingSense AI provides real-time insights, automates tasks, and offers assistance throughout the customer journey, improving both agent performance and customer satisfaction. With a user-friendly interface and straightforward deployment, businesses can implement RingCX within days. Pricing starts at $65 per user per month, which includes unlimited minutes and access to all core contact center features. -
6
Cortex XDR
Palo Alto Networks
Fewer alerts, end-to-end automation, smarter security operations. The industry’s most comprehensive product suite for security operations empowering enterprises with the best-in-class detection, investigation, automation and response capabilities. Cortex XDR™ is the industry’s only detection and response platform that runs on fully integrated endpoint, network, and cloud data. Manage alerts, standardize processes and automate actions of over 300 third-party products with Cortex XSOAR – the industry's leading security orchestration, automation and response platform. Collect, transform, and integrate your enterprise’s security data to enable Palo Alto Networks solutions. Make the world’s highest-fidelity threat intelligence with unrivaled context available to power up investigation, prevention and response. -
7
Call Center Studio
Call Center Studio
Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨💻 Easy to use 🔗Smooth integration -
8
Cortex AgentiX
Palo Alto Networks
Cortex AgentiX is the next-generation evolution of Cortex XSOAR®, designed by Palo Alto Networks to securely build, deploy, and govern AI-powered security agents. It enables organizations to unleash agentic AI that acts as intelligent teammates, capable of planning and executing complex workflows around the clock. Cortex AgentiX is powered by over 1.2 billion real-world playbook executions, providing agents with proven operational intelligence. The platform offers a rich library of ready-to-use agents while also supporting custom, no-code agent creation tailored to specific security needs. With built-in guardrails, Cortex AgentiX ensures agents operate with the appropriate level of autonomy, including human-in-the-loop approvals for critical actions. Full transparency allows teams to trace every agent decision, action, and outcome for audit and compliance purposes. Cortex AgentiX integrates seamlessly across the Cortex ecosystem to help organizations stay ahead of evolving threats. -
9
Vesper Marine Cortex
Vesper Marine
Cortex Onboard is free with your Cortex. Use it to configure your Cortex Hub and download updates to your Cortex devices with new features and improvements. You can also use Cortex Onboard to receive and manage alerts, view AIS information, and instrument data anywhere onboard your boat. View out-of-the-box sensors or NMEA 2000 networked instruments. Use Cortex Onboard to configure and update your Cortex devices easily. View AIS information and receive alerts onboard directly to your device. Use the Cortex Hub’s built-in sensors for battery level, barometric pressure, and boat position. Connect your Cortex Hub to NMEA 2000, or an external sensor, to add monitoring for wind, depth, bilge high water, temperature, shore power, or security. -
10
XSOLIS CORTEX
XSOLIS
A new category of utilization management software, CORTEX provides a 360° approach to addressing the intricacies of utilization management and revenue cycle processes. Powered by real-time predictive analytics and machine learning engine, CORTEX ensures that the right cases are handled at the right time, by the right staff or by exception. CORTEX incorporates precision medicine upon a foundation of evidence-based medicine. Machine learning models operate in real-time to better assess your patient population. Our analytics have been deployed in hospitals and health plans across the nation. With clear inpatient cases, CORTEX does the heavy lifting by automating inpatient determinations on cases that meet your unique threshold. For difficult cases, CORTEX offers your staff the insight they need to make a strong determination. This approach offers incredible value to payers and providers alike. -
11
Safecare Technology
Safecare Technology
One of the most cost-effective and technically perfect hospital management systems (HIS) in use today, Cortex is fully designed and developed to cater to the rising needs in the hospital management sector. Cortex Hospital Information System (HIS) Brought to life under the able and proficient guidance of a team of experienced and dedicated professionals. Cortex Pharmacy Management System provides the complete pharmacy software solution to fulfill all of your pharmacy’s requirements today and beyond. It is developed to manage the entire transactions done in a pharmacy Sector. Cortex is the most efficient, Customizable and user friendly Pharmacy Software. Cortex Integrated Enterprise Resource Planning is one such flexible ERP solution that endows matchless value for your business. Cortex IERP is an advanced, web-enabled Supply Chain Management and Execution solution that is designed to reduce supply chain costs and inventory, along with augmenting. -
12
Cortex XSIAM
Palo Alto Networks
Cortex XSIAM (Extended Security Intelligence and Automation Management) by Palo Alto Networks is an advanced security operations platform designed to revolutionize threat detection, response, and management. It combines AI-driven analytics, automation, and comprehensive visibility to enhance the efficiency and effectiveness of Security Operations Centers (SOCs). By integrating data from multiple sources, including endpoint, network, and cloud telemetry, Cortex XSIAM provides real-time insights and automated workflows to detect and mitigate threats faster. Its machine learning capabilities reduce noise by correlating and prioritizing alerts, enabling security teams to focus on critical incidents. With its scalable architecture and proactive threat hunting features, Cortex XSIAM empowers organizations to stay ahead of evolving cyber threats while streamlining operational processes. -
13
Snowflake Cortex AI
Snowflake
Snowflake Cortex AI is a fully managed, serverless platform that enables organizations to analyze unstructured data and build generative AI applications within the Snowflake ecosystem. It offers access to industry-leading large language models (LLMs) such as Meta's Llama 3 and 4, Mistral, and Reka-Core, facilitating tasks like text summarization, sentiment analysis, translation, and question answering. Cortex AI supports Retrieval-Augmented Generation (RAG) and text-to-SQL functionalities, allowing users to query structured and unstructured data seamlessly. Key features include Cortex Analyst, which enables business users to interact with data using natural language; Cortex Search, a hybrid vector and keyword search engine for document retrieval; and Cortex Fine-Tuning, which allows customization of LLMs for specific use cases.Starting Price: $2 per month -
14
OnPoint CORTEX
OnPoint - A Koch Engineered Solutions Company
OnPoint’s CORTEX™ is our advanced analytics platform that leverages historical data along with your process engineers’ expertise to drive profits by increasing operational efficiencies such as increased production and decreased downtime. In comparison to simple regression or statistical approaches, CORTEX combines machine learning with high compute power to enable models to learn from your complex process data. Load your data as-is and CORTEX will clean it. impute missing values and handle categorical variables. Visualize and remove outliers. Add rows and columns to your data and learn what variables are important to the process. CORTEX's proprietary algorithm eliminates the need for you to hunt for the best model. MaGE builds a variety of models in the platform plus an optimized, ensemble model. Then it provides scores for all of them. -
15
ADARA Cortex
ADARA
ADARA Cortex is the next evolution of our data products and services. It delivers traveler intelligence for activating hyper-personalization across all your digital marketing channels. ADARA Cortex leverages real-time travel intent and buyer purchase preference insights from over 850M active traveler profiles within ADARA’s Data Co-op, and is based on activities happening outside your brand. It empowers digital marketing and accelerates ROI across all your preferred consumer engagement platforms, including programmatic, search, social, TV, email and websites. A major airline uses ADARA data to optimize bid efficiency for paid Google Search. Their campaigns for unbranded keywords decreased the cost-per-acquisition by 29% and increased the click-through-rate by 95%. Data sets within ADARA Cortex are curated for your needs with the Cortex Catalog. It’s an easy-to-use self-service platform to explore, evaluate and activate your preferred data sets. -
16
Cortex XSOAR
Palo Alto Networks
Orchestrate. Automate. Innovate. The industry’s most comprehensive security orchestration, automation and response platform with native threat intelligence management and a built-in marketplace. Transform your security operations with scalable, automated processes for any security use case. Get up to a 95% reduction in the volume of alerts requiring human review. Cortex XSOAR ingests alerts across sources and executes automated workflows/playbooks to speed up incident response. Cortex XSOAR case management facilitates standardized response for high-quantity attacks while helping your teams adapt to sophisticated one-off attacks. Cortex XSOAR playbooks are complemented by real-time collaboration capabilities that let security teams rapidly iterate to solve emergent threats. Cortex XSOAR offers a new approach to threat intelligence management that unifies threat intelligence aggregation, scoring and sharing with proven playbook-driven automation. -
17
Cortex Cloud
Palo Alto Networks
Cortex Cloud from Palo Alto Networks is a cutting-edge platform designed to provide real-time cloud security across the entire software delivery lifecycle. By combining Cloud Detection and Response (CDR) with advanced Cloud Native Application Protection Platform (CNAPP), Cortex Cloud offers unified visibility and proactive security for code, cloud, and SOC environments. It enables teams to prevent and respond to threats quickly with AI-driven risk prioritization, runtime protection, and automated remediation. With seamless integration across multicloud environments, Cortex Cloud ensures scalable and efficient protection for modern cloud-native applications. -
18
CortexScan
Code Corp.
Interested in seeing our amazing barcode scanning software first-hand? CortexScan is a demo app designed to show off the power and ability of our enterprise-grade barcode scanning software. Turn your mobile device into a true enterprise-grade barcode scanner. Any mobile device with a camera can become an enterprise-grade barcode reader facilitating quick collection, analysis, and storage of vital data. CortexDecoder® SDK can eliminate critical data gaps that impede real-time decisions. CortexDecoder performance delivers a revolutionary user experience, positively impacting business productivity and revenue. Barcode reading is now viable for more applications than ever before. Whether reading barcodes from retail products, prescription bottles, IDs, phone screens, circuit boards, engine parts, or microprocessors, this SDK will expand your market reach.Starting Price: $0 -
19
Our software transforms your organization into a high velocity, service-centric environment through digitalization, automation and orchestration. Classical approaches to automation focus on automating the actions, but typically this only account for 10% of your teams’ time and effort. The other 90% (the analysis, the decisions, and the management) currently lock your people into these processes. Your subject matter experts teach Cortex to intelligently orchestrate successful outcomes of automated processes. Cortex will continue to collaborate with your experts through powerful exception management, ensuring non-stop alignment with business operations. Truly self-managing, self-healing, automated operations and digitalized services, which manage all exceptions, failures and problems that may occur.
-
20
Cortex EDI
Cortex EDI
Cortex EDI provides medical, institutional, and dental practices with all the services they need to increase efficiency in the workplace. Our free medical billing software and claims clearinghouse software can help you streamline your workplace processes. We have the user-friendly tools you need to help you manage client billing and save you time. Our tools also provide you with such necessities as patient eligibility verification for private health insurance, Medicare, and Medicaid. We provide our free medical billing software to medical, institutional, and dental practices with no signup fees and no contracts. Sign up today to receive free training on how to properly use our practice management and medical claims clearinghouse software. Consolidate your various EDI service needs with Cortex EDI today to start streamlining your workplace processes. Cortex EDI is a leading clearinghouse and practice management software vendor for electronic medical transactions. -
21
Level AI
Level AI
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation. -
22
MPLAB Harmony v3
Microchip
MPLAB® Harmony v3 is a fully integrated embedded software development framework that provides flexible and interoperable software modules to simplify the development of value-added features and reduce your product’s time to market. Core-agnostic implementation which supports both MIPS® and Arm® Cortex® core architectures. Code portability with consistent APIs that can be used across different device families. Easily configurable using MPLAB Harmony Configurator’s (MHC’s) Graphical User Interface (GUI). Validated across 32-bit PIC® (MIPS-based) and SAM (Arm Cortex-based) MCU and MPU device families. Fully Integrated with third-party solutions like FreeRTOS and Micrium® and able to import projects created in IAR Embedded Workbench. Added support for SAM families of Arm Cortex-M based devices, including a free software development environment. Easy device and library setup using the graphical configuration features provided by MHC’s GUI. -
23
Vidora Cortex
Vidora
Attempting to build Machine Learning Pipelines internally often takes longer and costs more than planned. And worse, Gartner shows that more than 80% of AI Projects will fail. With Cortex, we help teams get up and running with machine learning faster and cheaper than alternatives, all while putting data to use to improve business outcomes. Empower every team with the ability to create their own AI Predictions. No longer will you need to wait to hire a team and build out costly infrastructure. With Cortex you can create predictions from the data you already have, all through an easy to use web interface. Now everyone is a Data Scientist! Cortex automates the process of turning raw data into Machine Learning Pipelines, eliminating the hardest and most time consuming aspects of AI. These predictions stay accurate and up to date by continuously ingesting new data and updating the underlying model automatically – no human intervention needed. -
24
Cortex Learn LMS
Seven Ins
Cortex Learn LMS is the secure & intuitive learning management system your organisation has been looking for. Employees will love it's simplicity & ease of use. Administrators are able to quickly manage the LMS with the comprehensive back-end controls that allows for easy set-up, company branding, content creation, classroom management, certificate management, and document management which is ideal for compliance training. Cortex Learn LMS is the cost-effective learning management system for small to medium organisations. Create and run your own e-learning courses with Cortex! Give employees 24-hour access to learning and development resources. Create and gather your learning resources into one online portal. Allow managers to view their teams progress in real time. The best price among competitors, easy access, and automated certification control. Manage your employees training, easily create e-learning courses, and get a whole lot of free learning!Starting Price: $29 per user per month -
25
FeedStock Cortex
FeedStock
Cortex uses the very latest machine learning technology to automatically track research interactions and identify research inducements across all your communication streams. We deliver the most effective, non-disruptive research payment validation services available, keeping you and your business compliant, effective and in the knowledge that you are using correct data to make smart decisions. Cortex works in real time to automatically capture, analyze and securely understand all the internal and external research interactions across the information streams in your business. The system completely takes away the burden of tracking these interactions internally as well as removing the need to rely and reconcile sell-side data, enabling your investment professionals to focus on what they do best. -
26
Sharpen
Sharpen
Unify communications and contact center solutions into a single, optimized, remote-friendly experience. Deploy with minimal onboarding time. Integrate with your existing communication, productivity, and workflow applications. Low code / no-code interface makes data easy to query, export and automate. Measure and record service interactions the same way on every channel. We’re built for custom data reporting and analytics, measuring your ROI from day one. Deliver superior customer experiences through AI-supported decision-making and automated workflows. Foster agent engagement and agent development with timely, data-driven self-coaching and built in performance management. Gain efficiencies and insights across your organization with our modern interface. We scale quickly to meet spikes in demand – which means you can too. Join our network of experts transforming the future of call center technology.Starting Price: $99 per month -
27
DuinOS
DuinOS
DuinOS is a small multithreading real time operating system (RTOS), based on the FreeRTOS kernel, for Arduino compatible boards. The Project is being recreated with a new approach, now with FreeRTOS 10 and soon with ARM Cortex-M, if you want to be Beta Tester, contact us through the project’s website. -
28
Cortex
The Cortex Authors
Cortex is an open source project that adds horizontal scalability. While Prometheus can scale up to 1 million samples/sec on a single machine, with Cortex horizontal scalability is practically limitless. In a constantly changing environment, you need alternative approaches to monitoring individual VMs or servers. Prometheus' service-discovery driven pull-based metrics system was designed for the dynamic nature of microservices. It lets you easily monitor your whole environment no matter how many moving parts. Instrument your application to create custom metrics using standard Prometheus client libraries, or take advantage of the extensive collection of Prometheus Exporters that collect data from existing applications like MySQL, Redis, Java, ElasticSearch and many more. -
29
USAN Realm
USAN
USAN Realm™ transforms your contact center’s operations. Realm isn’t just an extension of Amazon Connect—it’s a leap into the future of agent engagement, rapid deployment, and customer-centric innovation. USAN Realm enhances the power of Amazon Connect, providing a complete platform for rapid contact center deployment and innovation. Drive accelerated time to value and rapidly innovate on the latest AWS services while moving at the pace of your customer. Seamlessly create a unified experience with leading CRM solutions, omnichannel interaction handling, AI-enabled guidance with Amazon Q, and step-by-step guides. Create and leverage dashboards to manage your team, uncover insights from speech and data to coach in real-time, and empower your frontline staff. -
30
PDS Cortex
PDS Cortex
PDS Cortex makes your practice more efficient by providing tools for managing patient appointments, billings, collections and more. It makes it easy to navigate the complexities of today’s health insurance environment. Here is a look at a few of the features: Medical billing – The heart of Cortex; dynamic cash flow, reduced A/R, efficient retrieval and analysis of information. Managing insurance – Robust tools you need to manage, track, report and save time. Bad debts/collection agency tracking – Monitor collection agency activity and effectiveness; improve A/R efficiency. Appointment scheduling – Intuitive scheduling, with custom layouts and a powerful workflow. Electronic remittance distribution – Take control with electronic posting of insurance payments and streamline your insurance transactions. Reporting – Flexibility and control in the more than 270 standard reports -
31
Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that. Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance. Deliver lifelike customer experiences that support accurate multi-turn conversations, built with deep learning technologies powered by Google Assistant. Turn your conversations into insights through analytics and reporting that uncover key call drivers, customer sentiment, and more. Enable rich and conversational experiences with AI-powered capabilities. Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation. Empower your teams with actionable insights. Enable natural interactions with virtual agents. Create agents that are superheroes for your customers.
-
32
TextCortex
TextCortex AI
Cut down costs of outsourcing content up to 18x & make writing process faster using trained artificial intelligence models. 250.000 words are created using TextCortex every single day. TextCortex combines advanced NLG algorithms with proven marketing practices to create the best AI writing software for copywriting. Our AI algorithms, trained with billions of lines of text, help marketers, e-commerce entrepreneurs and copywriters do more with their content every day. Our AI writers learned how to write from more than 3 billion sentences. They have done their homework and their creations is just like human creation, they are very close to being completely unique. We specialize and train our AI writers on various different topics, formats and text structures. To understand your instructions, they have been trained on more than 3 billion sentences.Starting Price: $19.99 per month -
33
Volt
Volt
Build, track, and manage your entire strength and conditioning program with Volt’s easy-to-use software. Develop strong athletes and spark a lifelong love of training with Volt. Create and customize full-year, periodized training programs in minutes. No more Excel sheets at the dinner table. Volt teams report significant strength gains in the first 2 months of using Volt, and fewer injuries year over year. Edit your training as much (or as little) as you like down to each individual set and rep. Get your athletes to buy in, have fun, and get stronger! The Volt app gives athletes everything they need to build confidence in the weight room. Technique videos and set-by-set instructions make it easy for your athletes to stick to the program. Volt’s Cortex® AI acts as an assistant coach, fine-tuning each athlete’s workout to maximize results without over training. Volt’s Cortex® AI acts as an assistant coach, fine-tuning each athlete’s workout to maximize results without over training.Starting Price: Free -
34
Cortex Data Lake
Cortex
Collect, transform and integrate your enterprise’s security data to enable Palo Alto Networks solutions. Radically simplify security operations by collecting, transforming and integrating your enterprise’s security data. Facilitate AI and machine learning with access to rich data at cloud native scale. Significantly improve detection accuracy with trillions of multi-source artifacts. Cortex XDR™ is the industry’s only prevention, detection, and response platform that runs on fully integrated endpoint, network and cloud data. Prisma™ Access protects your applications, remote networks and mobile users in a consistent manner, wherever they are. A cloud-delivered architecture connects all users to all applications, whether they’re at headquarters, branch offices or on the road. The combination of Cortex™ Data Lake and Panorama™ management delivers an economical, cloud-based logging solution for Palo Alto Networks Next-Generation Firewalls. Zero hardware, cloud scale, available anywhere. -
35
Microsoft Dynamics 365 Contact Center
Microsoft
Microsoft Dynamics 365 Contact Center is a cloud-based customer service solution that integrates customer engagement, communication, and analytics into a unified platform. It allows businesses to manage customer interactions across multiple channels, including voice, chat, email, and social media, providing a seamless omnichannel experience. Powered by AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows. It also integrates with other Microsoft products, such as Teams and Power BI, to facilitate collaboration and data-driven decision-making. With customizable dashboards and analytics, organizations can monitor key performance indicators (KPIs) and optimize customer service strategies. Microsoft Dynamics 365 Contact Center is ideal for companies seeking to enhance customer satisfaction, streamline operations, and improve overall service delivery.Starting Price: $110/month -
36
3CLogic
3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.Starting Price: Contact for a quote -
37
MiContact Center Business
Mitel Networks
Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center. Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys. Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, and more. -
38
ORMIT™ Cortex
RENAPS
ORMIT™ Cortex offers automated migration from Oracle Database to PostgreSQL that are 50% to 91% faster than manual upgrades. It eliminates unused objects and consolidates redundant ones, resulting in a leaner, more efficient application. RENAPS' Center of Excellence, staffed with Oracle and PostgreSQL experts, will support you throughout the migration process, from initial setup to final delivery. With 100% open-source technology, there are no licensing, support fees, or vendor lock-ins for your migrated databases. -
39
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
40
Samespace
Samespace
Our comprehensive Contact Center Platform will double your CRM’s productivity and enhance your customer experience. Double your productivity by allowing teams to handle twice as many calls while automatically logging call activity. Access crucial data on what your customers are saying during calls including feedback on your product, as well as mentions of competitors, so you can implement changes to make improvements across the board. From virtual agents to routing, analytics to speech recognition and synthesis, our AI makes your workflows smarter and easier. Get the integrations, conversation tools, and insights your Contact Centers need to enhance your customer experience. Samespace Contact Center manages and improves your agents’ conversations with prospects and customers. From phone calls to chatbots to social media posts and beyond, you get more efficient, effective engagement every time.Starting Price: $25 per user per month -
41
Humach
Humach
Whether you’re looking to outsource customer support and sales operations, implement new CX solutions, or create an automated self-service strategy, Humach is the outsourcing company that will find and customize the right combination of services and solutions for your business. Humach makes it simple and more cost-efficient for businesses to outsource and improve service quality. By combining award-winning live and digital agents with robust contact center technology, we make it easy for you to focus on what’s important: customers and business success. Experienced live agents who thrive on providing exceptional customer service and delighting customers at every touch-point, our people are your people. AI-powered Digital Agents deliver faster, more satisfying experiences by interacting naturally with customers and freeing live agents from costly, repetitive tasks 24/7/365.Starting Price: $75 per month -
42
Zoom Contact Center
Zoom Communications
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. Channels - Voice - Web Chat - Mobile SMS Functions - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - ACD Administrative - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment.Starting Price: $69 per agent per month -
43
Infosys Meridian
Infosys
Infosys Meridian, a Live Enterprise Workplace Platform, helps companies reimagine experiences in the work-from-anywhere era. The platform is part of Infosys Cobalt and enables enterprises to evolve into a remote-first, hyper-productive anywhere workplace that deepens stakeholder engagement, streamlines work processes, and enhances productivity. Designed to make processes simpler and smarter by adding context to every interaction, and with capabilities such as asset discoverability and digital prototyping. Powers intelligent operations for digital workers, nudging them for better decision-making, guiding them with productivity patterns, and empowering them with playgrounds to test, learn & succeed. Delivers simulated live experiences in an immersive virtual environment allowing for seamless engagement across employees, clients, and value chain partners. -
44
Sprinklr Service
Sprinklr
Sprinklr Service is an enterprise-grade customer service and contact center platform built on a unified customer experience management architecture that consolidates customer interactions across 30+ channels, including social, messaging, live chat, email, voice, and communities, into a single agent desktop with omnichannel routing, case management, and real-time context so agents can deliver consistent, seamless support. It combines AI-powered agent assist, intent-aware routing, conversational IVR, self-service knowledge bases and bots, and supervisor and analytics dashboards to increase agent productivity, improve first-contact resolution, and drive higher customer satisfaction by unifying conversations, insights, and workflows. Sprinklr’s customer self-service features guide customers through automated FAQs and AI chatbots to reduce agent workload, while integrated analytics and reporting provide 360° visibility into agent performance. -
45
CortexDecoder
Code Corp.
Code has led the hardware & software barcode scanning industry for over 20 years. During that time, our decoding algorithm, known as CortexDecoder, has proven unmatched in its ability to decode complex barcode symbologies of nearly any quality, on any surface, quickly & without fail. CortexDecoder is available in the form of multiple SDKs, facilitating easy, rapid barcode data capture from any angle, including damaged codes & in less-than-ideal environmental conditions. Are you interested in seeing our unique barcode scanning software first-hand? We offer various FREE options for testing what is possible. These "demo" options include; -FREE temporary SDK licensing for set durations of time allowing for deployment testing & development -FREE mobile apps highlighting features for testing -Once ready to implement, flexible licensing options include both "offline" & "online" models -Fully scalable to match the growth needs you have today or will have in the future -
46
HGS Agent X
Hinduja Global Solutions
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.Starting Price: $119 per user per month -
47
micro1
micro1
micro1 Intelligence is an AI data research company that develops high-quality human data, evaluation platforms, and training environments to advance frontier AI models and autonomous agents. The company builds infrastructure that combines expert human knowledge with realistic scenarios to improve reasoning, decision-making, and real-world AI performance. Its platform includes Realm for reinforcement learning environments, Cortex for contextual AI agent evaluation, and Robotics for collecting high-fidelity real-world robotics data. micro1 also conducts research into human data markets, AI benchmarking, extraction systems, and model evaluation methodologies. Through expert networks and data partnerships, the company generates specialized datasets that help train and validate advanced AI systems. micro1 Intelligence helps AI organizations build more capable, reliable, and production-ready intelligent systems through expert-driven data and research. -
48
CallMiner Eureka
CallMiner
CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes. -
49
To engage the customer in today’s digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex. IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains. To win in the service market requires excellence in customer care. But what does it take to modernize the contact center and deliver smart self-service?
-
50
Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.