Audience
Contact center leaders, CX operations teams, QA teams, and enterprises seeking conversation analytics, automated quality monitoring, and AI customer support automation.
About Level AI
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat.
Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions.
By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates.
Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights.
The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation.
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Company Information
Level AI
Founded: 2020
United States
thelevel.ai/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Online
Level AI Frequently Asked Questions
Level AI Product Features
Call Center
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Scripting
Campaign Management
Database
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Conversation Intelligence
AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Transcription
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Account Health Alerts
Call Snippets
Call/Meeting Sharing
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Workforce Optimization (WFO)
Interaction Analytics
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Liability Recording
Workforce Management
eLearning
