Audience
Contact center leaders, CX operations teams, QA teams, and enterprises seeking conversation analytics, automated quality monitoring, and AI customer support automation.
About Level AI
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat.
Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions.
By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates.
Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights.
The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation.
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Company Information
Level AI
Founded: 2020
United States
thelevel.ai/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Online
Level AI Frequently Asked Questions
Level AI Product Features
Call Center
Call Recording
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Conversation Intelligence
AI Insights
Supported
Call Analytics
Supported
Call Recording
Supported
Call Recording Cloud Storage
Supported
Call Transcription
Supported
Sales Coaching
Supported
Topic Tags
Supported
Topic-Based Analytics
Supported
Video Conferencing Analytics
Supported
Win/Loss Analysis
Supported
Account Health Alerts
Not Supported
Call Snippets
Not Supported
Call/Meeting Sharing
Not Supported
Speech Analytics
Automatic Transcription
Supported
Call Center Management
Supported
Call Recording
Supported
Customer Experience Management
Supported
Data Security
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Self-Service Search
Supported
Sentiment Analysis
Supported
Surveys & Feedback
Supported
Workforce Optimization (WFO)
Interaction Analytics
Supported
Performance Management
Supported
Quality Management
Supported
Real-time Guidance
Supported
Reporting
Supported
Speech Analytics
Supported
Surveying
Supported
Liability Recording
Not Supported
Workforce Management
Not Supported
eLearning
Not Supported
