Audience
Collection agencies, healthcare providers, and lenders seeking to optimize operations and quality assurance in their hybrid contact centers.
About Prodigal
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance.
An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk. Scale omnichannel collections with ProAgent, a natural language AI agent purpose-built for consumer finance.
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Integrations
No integrations listed.
Company Information
Prodigal Technologies
Founded: 2018
United States
www.prodigaltech.com
Videos and Screen Captures
An intent engine powers Prodigal's 3 core apps: ProAssist, ProNotes & ProVoice.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Prodigal Frequently Asked Questions
Prodigal Product Features
Call Center
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
IVR / Voice Recognition
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
Inbound Call Center
Not Supported
Manual Dialer
Not Supported
Outbound Call Center
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Real-time Chat
Not Supported
Conversation Intelligence
AI Insights
Supported
Call Analytics
Supported
Call Recording
Supported
Call Snippets
Supported
Call Transcription
Supported
Call/Meeting Sharing
Supported
Topic-Based Analytics
Supported
Account Health Alerts
Not Supported
Call Recording Cloud Storage
Not Supported
Sales Coaching
Not Supported
Topic Tags
Not Supported
Video Conferencing Analytics
Not Supported
Win/Loss Analysis
Not Supported
Conversational AI
Contextual Guidance
Supported
Intent Recognition
Supported
Sentiment Analysis
Supported
Speech Recognition
Supported
Speech Synthesis
Supported
Virtual Assistant
Supported
Code-free Development
Not Supported
For Developers
Not Supported
Multi-Languages
Not Supported
Omni-Channel
Not Supported
On-Screen Chats
Not Supported
Pre-configured Bot
Not Supported
Reusable Components
Not Supported
Speech Analytics
Automatic Transcription
Supported
Call Recording
Supported
Customer Experience Management
Supported
Data Security
Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Self-Service Search
Supported
Sentiment Analysis
Supported
Call Center Management
Not Supported
Surveys & Feedback
Not Supported
