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About

Our software transforms your organization into a high velocity, service-centric environment through digitalization, automation and orchestration. Classical approaches to automation focus on automating the actions, but typically this only account for 10% of your teams’ time and effort. The other 90% (the analysis, the decisions, and the management) currently lock your people into these processes. Your subject matter experts teach Cortex to intelligently orchestrate successful outcomes of automated processes. Cortex will continue to collaborate with your experts through powerful exception management, ensuring non-stop alignment with business operations. Truly self-managing, self-healing, automated operations and digitalized services, which manage all exceptions, failures and problems that may occur.

About

Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, transforms contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time action. The extra brain power and continuous coaching provided by Cortex helps agents make better, faster decisions on their journey from new hire to experienced agent. Cortex equips agents with the knowledge, insights and support they need to learn, grow and become better brand ambassadors. The Infosys Cortex platform helps enterprises deliver superior experiences to both customers as well as employees. In addition, it reimagines contact center operations for a smooth customer journey. Infosys Cortex is an AI solution designed to extract, understand and provide insights and recommendations on the mountains of data collected by customer care centers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Cortex Intelligent Automation Software provides Enterprise organisations with the ability to improve productivity, increase agility, and rapidly create value for business operations

Audience

Businesses searching for an AI-driven customer engagement platform

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Cortex
Founded: 2003
United Kingdom
www.cortex.co.uk

Company Information

Infosys
Founded: 1981
India
www.infosys.com/products-and-platforms/cortex.html

Alternatives

Alternatives

Cortex AgentiX

Cortex AgentiX

Palo Alto Networks
Vesper Marine Cortex

Vesper Marine Cortex

Vesper Marine
ActiveBatch Workload Automation

ActiveBatch Workload Automation

ActiveBatch by Redwood
Flowbiz

Flowbiz

Werkflo Software Solutions Pty Limited
Cortex XSIAM

Cortex XSIAM

Palo Alto Networks

Categories

Categories

AI Call Center Supported
Call Center Supported

Artificial Intelligence Features

Chatbot Not Supported
For eCommerce Not Supported
For Healthcare Not Supported
For Sales Not Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Supported
Predictive Analytics Not Supported
Process/Workflow Automation Supported
Rules-Based Automation Supported
Virtual Personal Assistant (VPA) Supported

Business Process Management Features

Access Controls / Permissions Not Supported
Alerts / Notifications Not Supported
Business Process Automation Not Supported
Business Rules Management Supported
Collaboration Supported
Process Change Tracking Supported
Process Mapping Supported
Process Modeling & Design Supported
Visual Workflow Management Not Supported

Workload Automation Features

Alerts / Notifications Supported
Audit Trails Supported
Business Process Management Supported
Cross-Platform Scheduling Supported
Dashboard Supported
Data Analysis / Visualization Supported
Event-Triggers Supported
Load Balancing Supported
Resource-Based Scheduling Supported
Robotic Process Automation (RPA) Supported
Workflow Foundation Support Supported

Integrations

XTEL AI Not Supported
Cortex Data Lake Supported
Triple Point S&OP Not Supported

Integrations

XTEL AI Supported
Cortex Data Lake Not Supported
Triple Point S&OP Supported
Claim Cortex Intelligent Automation and update features and information
Claim Cortex Intelligent Automation and update features and information
Claim Infosys Cortex and update features and information
Claim Infosys Cortex and update features and information