Infosys CortexInfosys
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Related Products
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About
Our software transforms your organization into a high velocity, service-centric environment through digitalization, automation and orchestration. Classical approaches to automation focus on automating the actions, but typically this only account for 10% of your teams’ time and effort. The other 90% (the analysis, the decisions, and the management) currently lock your people into these processes. Your subject matter experts teach Cortex to intelligently orchestrate successful outcomes of automated processes. Cortex will continue to collaborate with your experts through powerful exception management, ensuring non-stop alignment with business operations. Truly self-managing, self-healing, automated operations and digitalized services, which manage all exceptions, failures and problems that may occur.
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About
Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, transforms contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time action. The extra brain power and continuous coaching provided by Cortex helps agents make better, faster decisions on their journey from new hire to experienced agent. Cortex equips agents with the knowledge, insights and support they need to learn, grow and become better brand ambassadors. The Infosys Cortex platform helps enterprises deliver superior experiences to both customers as well as employees. In addition, it reimagines contact center operations for a smooth customer journey. Infosys Cortex is an AI solution designed to extract, understand and provide insights and recommendations on the mountains of data collected by customer care centers.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Cortex Intelligent Automation Software provides Enterprise organisations with the ability to improve productivity, increase agility, and rapidly create value for business operations
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Audience
Businesses searching for an AI-driven customer engagement platform
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCortex
Founded: 2003
United Kingdom
www.cortex.co.uk
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Company InformationInfosys
Founded: 1981
India
www.infosys.com/products-and-platforms/cortex.html
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
Not Supported
For eCommerce
Not Supported
For Healthcare
Not Supported
For Sales
Not Supported
Image Recognition
Not Supported
Machine Learning
Supported
Multi-Language
Not Supported
Natural Language Processing
Supported
Predictive Analytics
Not Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Supported
Virtual Personal Assistant (VPA)
Supported
Business Process Management Features
Access Controls / Permissions
Not Supported
Alerts / Notifications
Not Supported
Business Process Automation
Not Supported
Business Rules Management
Supported
Collaboration
Supported
Process Change Tracking
Supported
Process Mapping
Supported
Process Modeling & Design
Supported
Visual Workflow Management
Not Supported
Workload Automation Features
Alerts / Notifications
Supported
Audit Trails
Supported
Business Process Management
Supported
Cross-Platform Scheduling
Supported
Dashboard
Supported
Data Analysis / Visualization
Supported
Event-Triggers
Supported
Load Balancing
Supported
Resource-Based Scheduling
Supported
Robotic Process Automation (RPA)
Supported
Workflow Foundation Support
Supported
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Integrations
XTEL AI
Not Supported
Cortex Data Lake
Supported
Triple Point S&OP
Not Supported
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Integrations
XTEL AI
Supported
Cortex Data Lake
Not Supported
Triple Point S&OP
Supported
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