Audience
Companies searching for a Contact Center solution to power up their agent productivity
About HGS Agent X
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.
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Pricing
Starting Price:
$119 per user per month
Integrations
No integrations listed.
Company Information
Hinduja Global Solutions
India
hgs.cx/agent-x-contact-center-solution/
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Product Details
Platforms Supported
Cloud
Training
Videos
Support
24/7 Live Support
Online
HGS Agent X Frequently Asked Questions
HGS Agent X Product Features
Customer Service
Live Chat
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
