Audience

Companies searching for a Contact Center solution to power up their agent productivity

About HGS Agent X

Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.

Pricing

Starting Price:
$119 per user per month

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Hinduja Global Solutions
India
hgs.cx/agent-x-contact-center-solution/

Videos and Screen Captures

HGS Agent X Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Videos
Support
24/7 Live Support
Online

HGS Agent X Frequently Asked Questions

Q: What kinds of users and organization types does HGS Agent X work with?
Q: What languages does HGS Agent X support in their product?
Q: What kind of support options does HGS Agent X offer?
Q: What type of training does HGS Agent X provide?
Q: How much does HGS Agent X cost?

HGS Agent X Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Call Recording

Video Call Recording Not Supported
On-Demand Recording Not Supported
Archiving Not Supported
File Transfer Not Supported
Screen Activity Recording Not Supported
Recording Bookmarking Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
Call Sharing Not Supported
Instant Retrieval Not Supported
Scheduled Recording Not Supported

Call Tracking

Conversion Tracking Not Supported
Call Recording Not Supported
Caller Identification Not Supported
Call Routing Not Supported
Campaign Management Not Supported
Keyword Tracking Not Supported
IVR / Voice Recognition Not Supported
CRM Not Supported
Call Log Not Supported

Complaint Management

Complaint Classification Not Supported
Survey Management Not Supported
Self Service Portal Not Supported
Customer Complaint Tracking Not Supported
Case Management Not Supported
Corrective Actions (CAPA) Not Supported
Issue Tracking Not Supported
Feedback Management Not Supported
Routing Not Supported
Quality Assurance Management Not Supported
Social Media Monitoring Not Supported
Forms Management Not Supported

Contact Management

Appointment Management Not Supported
Contact History Not Supported
Contact Import/Export Not Supported
Email Marketing Not Supported
Lead Management Not Supported
Group Management Not Supported
Search / Filter Not Supported
Customer Pipeline Not Supported
Activity Management Not Supported
Prospecting Tools Not Supported
Shared Contacts Not Supported
Sales Pipeline Management Not Supported
Contact Database Not Supported
Segmentation Not Supported
Interaction Tracking Not Supported
Social Media Integration Not Supported

Customer Service

Live Chat Supported
Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

IVR

Survey Management Not Supported
Call Recording Not Supported
Voice Customization Not Supported
Call Routing Not Supported
Text to Speech Not Supported
Multiple Scripts Not Supported
Voice Mail Not Supported
Call Center Not Supported
Phone Key Input Not Supported
Call Logging Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported

Speech Analytics

Automatic Transcription Not Supported
Call Center Management Not Supported
Call Recording Not Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Not Supported
Surveys & Feedback Not Supported

Telephony

Telemarketing Management Not Supported
Auto-Dialer Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
Voice & Data Integration Not Supported
Call Monitoring Not Supported
Outbound Reporting Not Supported
IVR / Voice Recognition Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
VoIP Not Supported

HGS Agent X Additional Categories