Infosys CortexInfosys
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Related Products
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About
Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one.
Our customers – from startups to Fortune 100 enterprises – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building.
• Within minutes, determine who owns each service with Cortex’s AI service ownership model across thousands of repositories.
• Standardize golden paths using Workflows, enabling teams to scaffold new services & provision infrastructure in minutes.
• Consistently uphold best practices and standards across your organization with automated Scorecards and targeted Initiatives.
• Make informed, impactful actions based on real-time insights.
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About
Infosys Cortex, an Artificial Intelligence (AI)-driven customer engagement platform, transforms contact center operations through purposeful communication and smart decision-making capabilities. It extracts and converts microdata from customer interactions into insights for real-time action. The extra brain power and continuous coaching provided by Cortex helps agents make better, faster decisions on their journey from new hire to experienced agent. Cortex equips agents with the knowledge, insights and support they need to learn, grow and become better brand ambassadors. The Infosys Cortex platform helps enterprises deliver superior experiences to both customers as well as employees. In addition, it reimagines contact center operations for a smooth customer journey. Infosys Cortex is an AI solution designed to extract, understand and provide insights and recommendations on the mountains of data collected by customer care centers.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Engineering leaders, SREs, platform engineers, and teams looking for an EngOps Platform built to drive engineering excellence.
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Audience
Businesses searching for an AI-driven customer engagement platform
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingCortex provides custom pricing packages, available as a SaaS offering.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationCortex
Founded: 2019
United States
www.cortex.io
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Company InformationInfosys
Founded: 1981
India
www.infosys.com/products-and-platforms/cortex.html
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Categories |
Categories |
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Application Development Features
Access Controls/Permissions
Supported
Code Assistance
Not Supported
Code Refactoring
Not Supported
Collaboration Tools
Supported
Compatibility Testing
Not Supported
Data Modeling
Supported
Debugging
Supported
Deployment Management
Supported
Graphical User Interface
Supported
Mobile Development
Not Supported
No-Code
Not Supported
Reporting/Analytics
Supported
Software Development
Supported
Source Control
Not Supported
Testing Management
Not Supported
Version Control
Supported
Web App Development
Not Supported
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Integrations
Argo CD
Supported
Azure DevOps Server
Supported
BambooHR
Supported
CardinalOps
Supported
ClickUp
Supported
Coralogix
Supported
Datadog
Supported
GitLab
Supported
Google
Supported
IBM Instana
Supported
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Integrations
Argo CD
Not Supported
Azure DevOps Server
Not Supported
BambooHR
Not Supported
CardinalOps
Not Supported
ClickUp
Not Supported
Coralogix
Not Supported
Datadog
Not Supported
GitLab
Not Supported
Google
Not Supported
IBM Instana
Not Supported
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