Audience

Organizations that want a powerful contact center solution

About MiContact Center Business

Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center. Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys. Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, and more.

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Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Mitel Networks
Founded: 1973
Canada
www.mitel.com/products/applications/contact-center/micontact-center-business

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Product Details

Platforms Supported
Cloud
Support
Phone Support
Online

MiContact Center Business Frequently Asked Questions

Q: What kinds of users and organization types does MiContact Center Business work with?
Q: What languages does MiContact Center Business support in their product?
Q: What kind of support options does MiContact Center Business offer?
Q: What other applications or services does MiContact Center Business integrate with?

MiContact Center Business Product Features

Call Center

Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management

MiContact Center Business Additional Categories