Audience

Call centers and contact centers

About Voiso

Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience.

A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more.

By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.

Pricing

Starting Price:
$49 per user per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Voiso offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Voiso
Founded: 2016
Singapore
voiso.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
In Person
Support
24/7 Live Support

Voiso Frequently Asked Questions

Q: What kinds of users and organization types does Voiso work with?
Q: What languages does Voiso support in their product?
Q: What kind of support options does Voiso offer?
Q: What other applications or services does Voiso integrate with?
Q: Does Voiso have an API?
Q: What type of training does Voiso provide?
Q: Does Voiso offer a free trial?
Q: How much does Voiso cost?
Q: What pricing for support is available for Voiso?

Voiso Product Features

Auto Dialer

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Progressive Dialer Supported
Surveys Supported
Preview Dialer Not Supported

Business VoIP

Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
SIP Trunking Supported
Voice Quality Enhancement Supported
Call Parking Not Supported
Ring Groups Not Supported
Unified Communications Not Supported

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Workflow Management Supported
Live Chat Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported

IVR

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported
Multiple Scripts Not Supported
Phone Key Input Not Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Campaign Specific Caller ID Supported
Contact Management Supported
Lead Capture Supported
Lead Management Supported
Callback Scheduling Not Supported
FCC Compliance Not Supported
FTC Compliance Not Supported

Telemarketing

Auto Dialer Supported
CRM Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
IVR / Voice Recognition Supported
Inbound Reporting Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
VoIP Supported
Voice & Data Integration Supported

Voiso Additional Categories