Audience
Contact Centers and Call Centers
About Smartz Solutions
Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform.
We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business.
Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire custom
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Pricing
Starting Price:
$55.00/month/user
Pricing Details:
$55.00/month/user (entry) - $99/month/user (full suite)
Free Trial:
Free Trial available.
Company Information
Smartz Solutions
Founded: 2006
Mauritius
smartz-solutions.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
On-Premises
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Smartz Solutions Frequently Asked Questions
Smartz Solutions Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
Recording Bookmarking
Supported
Screen Activity Recording
Supported
Event Triggered Recording
Not Supported
On-Demand Recording
Not Supported
Scheduled Recording
Not Supported
Video Call Recording
Not Supported
Chatbot
Call to Action
Supported
Machine Learning
Supported
Natural Language Processing
Supported
Sentiment Analysis
Supported
Context and Coherence
Not Supported
Human Takeover
Not Supported
Inline Media / Videos
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Ready-made Templates
Not Supported
Reporting / Analytics
Not Supported
Social Media Integration
Not Supported
Cloud Communication Platform
Audio / Video Conferencing
Supported
Call Center
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
File Sharing
Supported
IVR / Voice Recognition
Supported
Fax Management
Not Supported
Cloud PBX
Call Recording
Supported
Call Routing
Supported
IVR / Voice Recognition
Supported
SIP Trunking
Supported
Web Conferencing
Supported
Ring Groups
Not Supported
Virtual Extensions
Not Supported
Customer Experience
Analytics
Supported
Dashboard
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Supported
Email Management
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Knowledge Base
Not Supported
Email Management
Data Recovery
Supported
Email Archiving
Supported
Email Monitoring
Supported
Queue Manager
Supported
Response Management
Supported
Routing
Supported
Email Deletion
Not Supported
Email Discovery
Not Supported
Email Recall
Not Supported
Shared Inboxes
Not Supported
Signature Management
Not Supported
Spam Blocker
Not Supported
Whitelisting / Blacklisting
Not Supported
IVR
Call Center
Supported
Multiple Scripts
Supported
Text to Speech
Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Routing
Not Supported
Phone Key Input
Not Supported
Survey Management
Not Supported
Voice Customization
Not Supported
Voice Mail
Not Supported
Live Chat
Customizable Branding
Supported
Offline Form
Supported
Proactive Chat
Supported
Transfers / Routing
Supported
Canned Responses
Not Supported
Geo Targeting
Not Supported
Screen Sharing
Not Supported
Third Party Integration
Not Supported
Website Visitor Tracking
Not Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
Lead Capture
Supported
Lead Management
Supported
FCC Compliance
Not Supported
FTC Compliance
Not Supported
Telephony
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
IVR / Voice Recognition
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Predictive Dialer
Supported
VoIP
Supported
Voice & Data Integration
Supported
Telemarketing Management
Not Supported
Workforce Management
Employee Lifecycle Management
Supported
Recruiting Management
Supported
Skills Tracking
Supported
Time & Attendance
Supported
Budgeting & Forecasting
Not Supported
Contractor Management
Not Supported
Labor Projection
Not Supported
Performance Appraisal
Not Supported
Scheduling
Not Supported
Variable Workforce
Not Supported
Smartz Solutions Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Smartz Communications-" Posted 2020-05-26
Pros: I love the integration of all communication channels. The reports are easy to use and are intuitive. Our CX journeys keep on improving and our 900 staff love using the platform! The sentiment analysis and rating scores give us more insight to address the needs of customers and allowing us to engage with our clients at a higher level. During our Covid 19 lock down, this product worked brilliantly to address our remote working requirements for our staff - 700 remote call centre agents and growing!
Cons: At this stage we are enjoying the ongoing deployment of new features and reports, we are happy!
Overall: We are excited to be part of the Smartz family. As a business we have migrated all our communications platforms into one cloud based eco system, that has saved us money and resources. The insights have definitely changed how we service customers. Our agents are now more skilled and have been exposed to new and exciting digital channels. We have also implemented Smartz Human Asset Management and that has grown our insights exponentially. Go Smartz!
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