Audience
Contact centers that want a powerful solution to transform their operations
About USAN Realm
USAN Realm™ transforms your contact center’s operations. Realm isn’t just an extension of Amazon Connect—it’s a leap into the future of agent engagement, rapid deployment, and customer-centric innovation.
USAN Realm enhances the power of Amazon Connect, providing a complete platform for rapid contact center deployment and innovation. Drive accelerated time to value and rapidly innovate on the latest AWS services while moving at the pace of your customer.
Seamlessly create a unified experience with leading CRM solutions, omnichannel interaction handling, AI-enabled guidance with Amazon Q, and step-by-step guides.
Create and leverage dashboards to manage your team, uncover insights from speech and data to coach in real-time, and empower your frontline staff.
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Integrations
Company Information
USAN
Founded: 1989
United States
www.usan.com/contact-center-solutions/realm/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
USAN Realm Frequently Asked Questions
USAN Realm Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Queue Management
Not Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
FCC Compliance
Not Supported
