Audience

Companies and sales teams searching for a comprehensive analytics solution to improve their contact center services

About Symbee

Having a solution that’s easy to migrate to with the assistance, if needed, of experienced consultants who have an understanding of where you’re coming from and where you want to go. Happy with a product that is easy to administer and support, does not require endless upgrade projects and CAPEX funding, and is updated with new features continuously as technology in the contact center space evolves. Symbee is the most technologically advanced Amazon Connect partner in the world, delivering all the power of Amazon CX innovation without the necessity to build everything. Symbee delivers AWS cloud-based omnichannel contact center and unified communications with voice, chat, SMS, video, and social channels in a single platform, powered by AWS AI and M/L services. We have low-code/no-code integrations with major CRM, WFM, and other contact center platforms that can be up in hours, not days or weeks.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Symbee
Founded: 2017
United States
www.symbee.co

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

Symbee Frequently Asked Questions

Q: What kinds of users and organization types does Symbee work with?
Q: What languages does Symbee support in their product?
Q: What kind of support options does Symbee offer?
Q: What other applications or services does Symbee integrate with?
Q: What type of training does Symbee provide?
Q: Does Symbee offer a free trial?

Symbee Product Features

Auto Dialer

Power Dialer Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Lead Management Not Supported
Preview Dialer Not Supported
Progressive Dialer Not Supported
Surveys Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
Call Reporting Not Supported

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Predictive Dialer

Campaign Specific Caller ID Not Supported
Call Recording Not Supported
FTC Compliance Not Supported
Contact Management Not Supported
Lead Management Not Supported
Call Monitoring Not Supported
Call Results Not Supported
Callback Scheduling Not Supported
Call Transfer Not Supported
Lead Capture Not Supported
FCC Compliance Not Supported

Unified Communications

Calendar Management Not Supported
Audio / Video Conferencing Not Supported
File Sharing Not Supported
Call Recording Not Supported
Multi-User Collaboration Not Supported
Call Routing Not Supported
Fax Management Not Supported
Mobile Access Not Supported
Chat / Messaging Not Supported
Voice Mail Not Supported

Workforce Optimization (WFO)

Workforce Management Not Supported
Performance Management Not Supported
Quality Management Not Supported
Interaction Analytics Not Supported
Real-time Guidance Not Supported
Liability Recording Not Supported
Surveying Not Supported
Speech Analytics Not Supported
eLearning Not Supported
Reporting Not Supported