Audience

Companies of all sizes searching for a powerful Call Center solution

About Liveops

The modern call center isn’t a call center. It’s a network of virtual, on-demand agents delivering unmatched scale and flexibility. Liveops gives businesses access to an experienced, on-demand workforce to provide virtual call center services that can scale during high-traffic periods without missing a beat. We look past geographical limits to source our agents based on their skills, education and industry work experience, so you can rest assured that they’re prepared to represent your brand in the best possible light. Our network of 20,000 domestic agents isn’t limited by business hours or geography, so we can source the most qualified people, period. This drives flexibility at scale that can transform your customer service. We’ve reinvented the customer service model—cutting out idle time and overhead—and led the industry in flex agent service for more than 18 years. Here’s what people are saying about us.

Integrations

Ratings/Reviews

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Company Information

Liveops
Founded: 2000
United States
liveops.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Liveops Frequently Asked Questions

Q: What kinds of users and organization types does Liveops work with?
Liveops works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Liveops support in their product?
Liveops supports these languages: English.
Q: What kind of support options does Liveops offer?
Liveops offers support via phone support and online.
Q: What other applications or services does Liveops integrate with?
Liveops integrates with: JobDiva, Salesforce, Salesforce Agentforce Service, Zendesk, and Zoho CRM.
Q: What type of training does Liveops provide?
Liveops provides training in the form of documentation.

Liveops Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported