Audience
Call center agents and sales teams in search of a call center scheduling solution to improve their operations
About AgentTime
AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules.
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Integrations
No integrations listed.
Company Information
Portage Communications
portagecommunications.com/call-center-scheduling-software/
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Product Details
Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
Online
AgentTime Product Features
Workforce Management
Scheduling
Supported
Budgeting & Forecasting
Not Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Not Supported
Labor Projection
Not Supported
Performance Appraisal
Not Supported
Recruiting Management
Not Supported
Skills Tracking
Not Supported
Time & Attendance
Not Supported
Variable Workforce
Not Supported
