Audience

Contact Center, Operations, Workforce Management

About Intradiem

Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.

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Pricing

Starting Price:
$0
Pricing Details:
For more information, please call us at 678-356-3500.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.5 / 5
More Reviews Write a Review

Company Information

Intradiem
Founded: 1995
United States
intradiem.com

Videos and Screen Captures

Deliver Training and Off-Phone Tasks during idle time

Deliver Training and Off-Phone Tasks during idle time

Deliver Training and Off-Phone Tasks during idle time
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Product Details

Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Intradiem Frequently Asked Questions

Q: What kinds of users and organization types does Intradiem work with?
Q: What languages does Intradiem support in their product?
Q: What kind of support options does Intradiem offer?
Q: What other applications or services does Intradiem integrate with?
Q: What type of training does Intradiem provide?
Q: Does Intradiem offer a free trial?
Q: How much does Intradiem cost?
Q: What pricing for support is available for Intradiem?
Q: What pricing for training is available for Intradiem?

Intradiem Product Features

Call Center

Blended Call Center Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported

Robotic Process Automation (RPA)

Analytics Supported
Attended Automation Supported
Code-free Development Not Supported
Image Recognition Not Supported
Optical Character Recognition Not Supported
Process Builder Not Supported
Third Party Application Integration Not Supported
Unattended Automation Not Supported

Workforce Management

Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Variable Workforce Not Supported

Workforce Optimization (WFO)

Performance Management Supported
Real-time Guidance Supported
Reporting Supported
Workforce Management Supported
eLearning Supported
Interaction Analytics Not Supported
Liability Recording Not Supported
Quality Management Not Supported
Speech Analytics Not Supported
Surveying Not Supported

Intradiem Verified User Reviews

Write a Review
  • Salman Z.
    Solutions Delivery Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Intradiem - Knowledge Management for Contact Center Agents"

    Posted 2023-02-23

    Pros: Intradiem is currently providing Dynamic and need based contents delivery for Call Center Agents and that too in their Break time etc, thus interactive learning without overall impacting the business dynamics is the best part of Intradiem. This push contents strategy is very effective in Learning, Business News and Information and other related contents. Currently we are integrating Intradiem Module with Genesys Cloud as well, and the Professional Services Team of Intradiem is very knowledgeable and responsive.

    Cons: Sometimes delayed response from Intradiem Professional Service. In terms of Product Cons, i have not heard any so far, however the Reporting structure is another domain for improvement.
    Speed of integrating with Genesys Cloud or Alveria etc can also be improved as currently it takes months for such integrations.

    Overall: Overall Intradiem is great tool and very productive for Contact Center Agents. It is very effective for broadcasting Company critical information, News, Policies etc to a variety of Contact Center agents.

    Read More...
  • Jamie M.
    EWFM/Intradiem Administrator
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Amazing AI Tool"

    Posted 2022-10-18

    Pros: Easy to use.
    Great customer support.
    Functionality that is relevant in todays world.
    Easy ticket system and self help options.
    Training for all levels.

    Cons: If I had to say something Data lake feature would be nice to extract data as required as opposed to reporting front end.

    Overall: We have many use case deployed with more to come from off phone activities to Break optimization and Enhanced Coaching.

    Read More...
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