Audience
Companies interested in contact center compliance & workforce optimization solutions
About Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted.
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Pricing
Pricing Details:
Priced per named agent - Eleveo works with 450+ reseller partners globally
Integrations
Company Information
Eleveo
Founded: 1999
United States
www.eleveo.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
Eleveo Frequently Asked Questions
Eleveo Product Features
Call Recording
On-Demand Recording
Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Archiving
Not Supported
Call Sharing
Not Supported
Distributed Call Recording
Not Supported
Event Triggered Recording
Not Supported
File Transfer
Not Supported
Instant Retrieval
Not Supported
Recording Bookmarking
Not Supported
Video Call Recording
Not Supported
Customer Experience
Analytics
Supported
Dashboard
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Workforce Optimization (WFO)
Interaction Analytics
Supported
Liability Recording
Supported
Performance Management
Supported
Quality Management
Supported
Reporting
Supported
Speech Analytics
Supported
Surveying
Supported
Workforce Management
Supported
Real-time Guidance
Not Supported
eLearning
Not Supported
