Audience
Contact Centers, Telecom Service Providers
About MiaRec
MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale.
MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them.
MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.
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Pricing
Free Trial:
Free Trial available.
Company Information
MiaRec
Founded: 2007
United States
www.miarec.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Linux
On-Premises
Training
Documentation
Live Online
Videos
Support
Phone Support
Online
MiaRec Frequently Asked Questions
MiaRec Product Features
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Scheduled Recording
Not Supported
Call Tracking
Call Recording
Supported
Keyword Tracking
Supported
CRM
Not Supported
Call Log
Not Supported
Call Routing
Not Supported
Caller Identification
Not Supported
Campaign Management
Not Supported
Conversion Tracking
Not Supported
IVR / Voice Recognition
Not Supported
Customer Experience
Analytics
Supported
Dashboard
Supported
Sentiment Analysis
Supported
Trend Analysis
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Customer Service
Performance Metrics
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Reporting
Customizable Dashboard
Supported
Drill Down
Supported
Report Export
Supported
Scheduled / Automated Reports
Supported
Data Source Connectors
Not Supported
Drag & Drop
Not Supported
Email Reports
Not Supported
Financial Reports
Not Supported
Forecasting
Not Supported
Marketing Reports
Not Supported
OLAP
Not Supported
Sales Reports
Not Supported
Speech Analytics
Automatic Transcription
Supported
Call Recording
Supported
Data Security
Supported
Natural Language Processing
Supported
Self-Service Search
Supported
Sentiment Analysis
Supported
Call Center Management
Not Supported
Customer Experience Management
Not Supported
Predictive Analytics
Not Supported
Surveys & Feedback
Not Supported
