Audience

Companies that have speech recognition platforms

About Voci

Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns.

With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality
monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance.

Integrations

Ratings/Reviews

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Company Information

Medallia
Founded: 2001
United States
vocitec.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Linux
Training
Documentation
Webinars
In Person
Support
Phone Support
Online

Voci Frequently Asked Questions

Q: What kinds of users and organization types does Voci work with?
Q: What languages does Voci support in their product?
Q: What kind of support options does Voci offer?
Q: What type of training does Voci provide?

Voci Product Features

Speech Analytics

Automatic Transcription Not Supported
Call Center Management Not Supported
Call Recording Not Supported
Customer Experience Management Not Supported
Data Security Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Sentiment Analysis Not Supported
Surveys & Feedback Not Supported

Speech Recognition

Audio Capture Supported
Automatic Transcription Supported
Call Analysis Supported
Multi-Languages Supported
Specialty Vocabularies Supported
Speech-to-Text Analysis Supported
Voice Recognition Supported
Automatic Form Fill Not Supported
Concatenated Speech Not Supported
Continuous Speech Not Supported
Customizable Macros Not Supported
Variable Frequency Not Supported

Workforce Optimization (WFO)

Workforce Management Not Supported
Performance Management Not Supported
Quality Management Not Supported
Interaction Analytics Not Supported
Real-time Guidance Not Supported
Liability Recording Not Supported
Surveying Not Supported
Speech Analytics Not Supported
eLearning Not Supported
Reporting Not Supported

Voci Additional Categories