Audience
Call centers seeking an agent staffing solution designed to optimize their operations
About Call Center Designer
Determine the optimum number of agents you need for your desired service levels. By hour, half hour, or quarter hour, determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of your work weeks. Display, print, or export to Excel. You enter in the call volumes and expenses of your call center, the number of calls, arrival period, average talk time, after-call work time, maximum caller wait, desired service levels. You will then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to files that can be recalled later. All calculations and graphs may be transferred to Excel or Word with a couple of mouse clicks. Call Center Designer uses customized versions of the Erlang C and Erlang B probability algorithms for staffing and trunking calculations.
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Pricing
Starting Price:
$179.95 one-time payment
Integrations
No integrations listed.
Company Information
Portage Communications
portagecommunications.com
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Product Details
Platforms Supported
Windows
Training
Documentation
In Person
Videos
Support
Phone Support
Online
Call Center Designer Frequently Asked Questions
Call Center Designer Product Features
Call Center
Inbound Call Center
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Blended Call Center
Not Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
