Audience
Call centers seeking an agent staffing solution designed to optimize their operations
About Call Center Designer
Determine the optimum number of agents you need for your desired service levels. By hour, half hour, or quarter hour, determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of your work weeks. Display, print, or export to Excel. You enter in the call volumes and expenses of your call center, the number of calls, arrival period, average talk time, after-call work time, maximum caller wait, desired service levels. You will then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to files that can be recalled later. All calculations and graphs may be transferred to Excel or Word with a couple of mouse clicks. Call Center Designer uses customized versions of the Erlang C and Erlang B probability algorithms for staffing and trunking calculations.
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Pricing
Starting Price:
$179.95 one-time payment
Integrations
No integrations listed.
Company Information
Portage Communications
portagecommunications.com
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Product Details
Platforms Supported
Windows
Training
Documentation
In Person
Videos
Support
Phone Support
Online
Call Center Designer Frequently Asked Questions
Call Center Designer Product Features
Call Center
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management