Audience

Companies seeking a tool to optimize call center performance and scheduling

About cc-Modeler Professional

cc-Modeler ProfessionalSoftware, tools to optimize call center performance and schedulingcc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Use it to improve your service levels, identify staffing gaps and have happier customers. Suitable for any organization handling incoming customer calls - call centers, helpdesks or support groups. Identify your real staffing needs for each period through the day. Handle multiple shifts and planned breaks, so that you can optimize agent schedules and coverage. Provide detailed performance analysis throughout the day, based on your service level goals. Eliminate periods of agent overload. Improve overall call center capacity. Improve customer satisfaction through reduced ASA and more consistent performance. Reduce the number of abandoned calls from your customers. Increase Customer Satisfaction.

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Pricing

Free Version:
Free Version available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

KoolToolz.com
kooltoolz.com

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Product Details

Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
Online

cc-Modeler Professional Frequently Asked Questions

Q: What kinds of users and organization types does cc-Modeler Professional work with?
Q: What languages does cc-Modeler Professional support in their product?
Q: What kind of support options does cc-Modeler Professional offer?
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cc-Modeler Professional Product Features

Workforce Management

Performance Appraisal
Scheduling
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Recruiting Management
Skills Tracking
Time & Attendance
Variable Workforce