Audience
Companies seeking a tool to optimize call center performance and scheduling
About cc-Modeler Professional
cc-Modeler ProfessionalSoftware, tools to optimize call center performance and schedulingcc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Use it to improve your service levels, identify staffing gaps and have happier customers. Suitable for any organization handling incoming customer calls - call centers, helpdesks or support groups. Identify your real staffing needs for each period through the day. Handle multiple shifts and planned breaks, so that you can optimize agent schedules and coverage. Provide detailed performance analysis throughout the day, based on your service level goals. Eliminate periods of agent overload. Improve overall call center capacity. Improve customer satisfaction through reduced ASA and more consistent performance. Reduce the number of abandoned calls from your customers. Increase Customer Satisfaction.
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Pricing
Free Version:
Free Version available.
Integrations
No integrations listed.
Company Information
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Product Details
Platforms Supported
Windows
Training
Documentation
In Person
Support
Phone Support
Online
cc-Modeler Professional Frequently Asked Questions
cc-Modeler Professional Product Features
Workforce Management
Performance Appraisal
Supported
Scheduling
Supported
Budgeting & Forecasting
Not Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Not Supported
Labor Projection
Not Supported
Recruiting Management
Not Supported
Skills Tracking
Not Supported
Time & Attendance
Not Supported
Variable Workforce
Not Supported
