Liveops
The modern call center isn’t a call center. It’s a network of virtual, on-demand agents delivering unmatched scale and flexibility. Liveops gives businesses access to an experienced, on-demand workforce to provide virtual call center services that can scale during high-traffic periods without missing a beat. We look past geographical limits to source our agents based on their skills, education and industry work experience, so you can rest assured that they’re prepared to represent your brand in the best possible light. Our network of 20,000 domestic agents isn’t limited by business hours or geography, so we can source the most qualified people, period. This drives flexibility at scale that can transform your customer service. We’ve reinvented the customer service model—cutting out idle time and overhead—and led the industry in flex agent service for more than 18 years. Here’s what people are saying about us.
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IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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Amazon Care
Fast, comprehensive, 24/7 primary and urgent care for your employees and their families. We know the needs of your employees are changing fast. Amazon Care's new model of medicine meets them where they are. We're expanding to bring virtual-first primary and urgent care to more Amazon employees, their families, and for U.S-based employers. Watch the film on our upcoming expansion. Amazon Care is healthcare built around you, your life, and your schedule. Connect in seconds, day or night, on weekends, and holidays. At-home follow-up care for labs, tests, and treatment. Contact-free prescriptions delivered right to your door. Quality time with your team of doctors, nurse practitioners, and registered nurses. Get the care you need in seconds, in all the moments that matter. Get treatment for non-emergency conditions with a virtual visit, 24/7 and 365 days a year.
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INFOCU5
INFOCU5 is an extension of your existing team. We flex and scale with your business, so you only pay for the overflow help you use. Scalable, omnichannel support team. On-demand sales and service agents, increase CLV and AOV, optimize data and leads, only pay for ticket and talk time. Voice, messaging, email, dedicated brand ambassadors, etc. Extension of your internal team. Maintains brand vision and message and tracks campaign performance. We combine our enterprise-level contact center software with our global, on-demand customer service and sales marketplace so that businesses can affordably interact with their customers and tap into overflow contact center marketplace of agents when you need the extra backup support. Our marketplace is a global, on-demand team of customer service and sales agents who work as your backup support when your internal team needs the extra help.
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