Amazon Care

Amazon Care

Amazon
+
+

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About

Fast, comprehensive, 24/7 primary and urgent care for your employees and their families. We know the needs of your employees are changing fast. Amazon Care's new model of medicine meets them where they are. We're expanding to bring virtual-first primary and urgent care to more Amazon employees, their families, and for U.S-based employers. Watch the film on our upcoming expansion. Amazon Care is healthcare built around you, your life, and your schedule. Connect in seconds, day or night, on weekends, and holidays. At-home follow-up care for labs, tests, and treatment. Contact-free prescriptions delivered right to your door. Quality time with your team of doctors, nurse practitioners, and registered nurses. Get the care you need in seconds, in all the moments that matter. Get treatment for non-emergency conditions with a virtual visit, 24/7 and 365 days a year.

About

Grow customers with quickly scalable, on-demand, virtual customer support. Engage your customers on their time, their channel, their topic. Expand share of wallet through deep understanding of customers and their needs. Create enduring customer relationships through trusted personal care. It's time to reinvent customer experience management. It's time to stop settling for "acceptable failure" in service levels and abandon rates. It's time to leverage innovation to drive customer growth. Arise Virtual Solutions has built the most advanced virtual-first customer care platform in the industry. Through our proprietary technology, we connect the world's most respected brands to an expansive network of gig-economy Service Partners working from home. Arise uses groundbreaking innovations in virtual learning, on-demand capacity flex, and security to improve customer acquisition, expand share of wallet, and drive long-term customer growth.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

US-based employers

Audience

Businesses requiring a contact center solution to handle customer account issues, check payment status, and organize surveys

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amazon
Founded: 1994
United States
amazon.care/

Company Information

Arise
Founded: 1994
United States
www.arise.com

Alternatives

Alternatives

Amazon Care

Amazon Care

Amazon

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

AWS Secrets Manager
Amazon Fresh
Amazon Transcribe
Beats
Splunk User Behavior Analytics

Integrations

AWS Secrets Manager
Amazon Fresh
Amazon Transcribe
Beats
Splunk User Behavior Analytics
Claim Amazon Care and update features and information
Claim Amazon Care and update features and information
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