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Audience

Anyone building digital connections into their product or app

About Sendbird

Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages.

Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.

Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions.

Pricing

Starting Price:
$399/month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Sendbird offers API access

Ratings/Reviews - 7 User Reviews

Overall 4.7 / 5
ease 4.9 / 5
features 4.6 / 5
design 4.6 / 5
support 4.9 / 5

Company Information

Sendbird
Founded: 2012
United States
sendbird.com

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online

Sendbird Frequently Asked Questions

Q: What kinds of users and organization types does Sendbird work with?
Sendbird works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Sendbird support in their product?
Sendbird supports these languages: English.
Q: What kind of support options does Sendbird offer?
Sendbird offers support via 24/7 live support and online.
Q: What other applications or services does Sendbird integrate with?
Sendbird integrates with: Firebase, Flutter, JavaScript, Median.co, MobiRoller, Product-Led Alliance, Quickwork, React, React Native, Ringg AI, Shoutem, Therappy, Unity, VEVS Boat Rental Software, VEVS Car Rental Software, WhatsApp, and Workers by Delos.
Q: Does Sendbird have an API?
Yes, Sendbird has an API.
Q: Does Sendbird have a mobile app?
Yes, Sendbird has a mobile app for iPad, iPhone, and Android.
Q: What type of training does Sendbird provide?
Sendbird provides training in the form of documentation, live online, webinars, and videos.
Q: Does Sendbird offer a free trial?
Yes, Sendbird offers a free trial.
Q: How much does Sendbird cost?
Pricing for Sendbird starts at $399/month.
Q: What pricing for support is available for Sendbird?
Sendbird offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Sendbird?
Sendbird offers training included with purchase.

Sendbird Product Features

Application Development

Access Controls/Permissions Supported
Code Assistance Supported
Code Refactoring Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Deployment Management Supported
Graphical User Interface Supported
Mobile Development Supported
Reporting/Analytics Supported
Software Development Supported
Source Control Supported
Version Control Supported
Web App Development Supported
Debugging Not Supported
No-Code Not Supported
Testing Management Not Supported

Chatbot

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Cloud Communication Platform

Audio / Video Conferencing Supported
Chat / Messaging Supported
Call Center Not Supported
Call Recording Not Supported
Call Routing Not Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Not Supported

Customer Communications Management

Chat / Messaging Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Batch Communications Not Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Personalization Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Help Desk

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Incident Management Supported
Interaction Tracking Supported
Live Chat Supported
Real-time Chat Supported
Ticket Management Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported

Mobile App Development

Access Controls / Permissions Supported
Any App Development Language Supported
Collaboration Tools Supported
Compatibility Testing Supported
Data Modeling Supported
Drag and Drop Editor Supported
For Consumer Apps Supported
For Enterprise Apps Supported
Integration Options Supported
Multi-Factor Authentication (MFA) Supported
Multiple Apps from Same Base Supported
Reporting / Analytics Supported
Single Sign-On (SSO) Supported
Source Control Supported
Debugging Not Supported
Enterprise Mobility (EMM/MAM) Not Supported
FaceID and TouchID Not Supported
Mobile App Security Not Supported
No Dependencies Not Supported
No-Code Not Supported
Visual Editor Not Supported

Video Conferencing

Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Private Chat Supported
Real-Time Chat Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Electronic Hand Raising Not Supported
Presentation Tools Not Supported
Record & Playback Ability Not Supported
Whiteboard Not Supported

Sendbird Additional Categories

Sendbird Verified User Reviews

Write a Review
  • A Sendbird User
    Product
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Sendbird review"

    5 out of 5 stars Posted 2022-12-10

    Pros: It offers a wide range of features such as group chat, one-to-one chat, file sharing, push notifications, customizable UI, and more. It has powerful APIs and SDKs that allow developers to integrate complex features with minimal effort. It also provides reliable customer service and support. With Sendbird, businesses can create an engaging user experience and foster better customer relationships.

    Cons: The main downside of Sendbird is that it can be quite expensive for some users. The pricing plans are tiered and the higher tiers provide more features, but they can be expensive for some businesses.

    Overall: Sendbird's integration with third-party applications makes it easy to connect to other services and extend the platform's capabilities. Overall, Sendbird is an excellent platform for businesses looking to stay connected with their customers and team members. It offers a comprehensive suite of features and integrations that make it an ideal choice for businesses of all sizes.

    Read More...
  • A Sendbird User
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 20,000 or More
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Adds Flawless Communication Features to Apps"

    5 out of 5 stars Posted 2021-01-18

    Pros: Very stable and easy to use. Intuitive user interface makes set up simple and quick. High quality communication features are reliable and secure. Backed by an excellent customer service/development team. Good pricing provides value.

    Cons: Nothing negative encountered so far with this application. All functionality works as intended.

    Overall: Overall, Sendbird is an excellent way to add high quality communication functionality (chat, video, etc.) to any app. Customer in-app chat support works flawlessly and reliably. Feature packed and highly customizable for all varieties of applications. Allows developers to take good communication functionality for granted and focus on other aspects of their apps. Highly recommended.

    Read More...
  • Deepak K.
    Software Engineer
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 10,000 - 19,999
    Design 4 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Sendbird is an awesome product with an awesome team!"

    5 out of 5 stars Posted 2021-01-11

    Pros: SendBird makes it really easy to stand up complex chat features with minimal overhead. Their team is awesome.

    Cons: Documentation could use some improvement, but their team is very helpful in filling in any gaps.

    Overall: I'd recommend SendBird to anyone building a chat complex chat application. They really make things easy for you.

    Read More...
  • Kunal M.
    Software Engineer
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 1,000 - 4,999
    Design 4 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Pricing 3 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "Great team to work with"

    4 out of 5 stars Posted 2021-01-09

    Pros: Detailed documentation and proactive support team who jump in whenever we are facing any issues on our product.

    Cons: Some initial features were missing when we had tied up with them and had to do some extra work on our side.

    Overall: Overall it has been seamless moving to them and adding new chat features on our app by collaborating with Sendbird.

    Read More...
  • Toshiki J.
    Software Engineer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 5,000 - 9,999
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 3 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Responsive and helpful part to build a chat feature with."

    5 out of 5 stars Posted 2021-01-08

    Pros: Sendbird customer service team has been very responsive in helping any issues that come out. Although they are a third party partner, it feels like they are in our own team. Sendbird integration has been very straight forward as well.

    Cons: Sometimes when there are issues, we have to reach out to them, instead of them reaching out to us.

    Overall: Very pleasant experience working with the Sendbird team. Would recommend Sendbird to other engineers who wants to build chat.

    Read More...
  • Maqsood S.
    Software Engineer
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design 5 out of 5 stars
    Ease 4 out of 5 stars
    Features 4 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "Instant App"

    5 out of 5 stars Posted 2020-12-15

    Pros: If you want to make an app real fast, you need to have Sendbird as it provides tons of API on your fingertips which can be easily implemented in your app.

    Cons: No cons, easy to use and implement and a vast set of APIs.

    Overall: Altogether, it is a great platform which let you integrate your application, so you need not make a lot of code for features which are already available in predefined modules.

    Read More...
  • A SendBird User
    Software Developer
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design 4 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 4 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "Easy to Use chat integration API"

    4 out of 5 stars Posted 2020-06-03

    Pros: Easy to implement.
    Excellent Spam filter feature.
    Track message status.
    Scalability.
    Push Notifications.
    Affordable.

    Cons: Needs better documentation with more use cases.
    Support needs improvement.

    Overall: SendBird is an easy-to-use & affordable messaging and chat API for websites and mobile applications. It can be easily scaled for a massive audience and also provides useful features like spam filter.

    Read More...
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