Audience
Anyone building digital connections into their product or app
About Sendbird
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages.
Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale.
Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions.
Pricing
Company Information
Product Details
Sendbird Frequently Asked Questions
Q: What kinds of users and organization types does Sendbird work with?
Q: What languages does Sendbird support in their product?
Q: What kind of support options does Sendbird offer?
Q: What other applications or services does Sendbird integrate with?
Q: Does Sendbird have an API?
Q: Does Sendbird have a mobile app?
Q: What type of training does Sendbird provide?
Q: Does Sendbird offer a free trial?
Q: How much does Sendbird cost?
Q: What pricing for support is available for Sendbird?
Q: What pricing for training is available for Sendbird?
Sendbird Product Features
Application Development
Chatbot
Cloud Communication Platform
Customer Communications Management
Help Desk
Mobile App Development
Video Conferencing
Sendbird Additional Categories
Sendbird Verified User Reviews
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Probability You Would Recommend? 10 out of 10
"Sendbird review" 5 out of 5 stars Posted 2022-12-10
Pros: It offers a wide range of features such as group chat, one-to-one chat, file sharing, push notifications, customizable UI, and more. It has powerful APIs and SDKs that allow developers to integrate complex features with minimal effort. It also provides reliable customer service and support. With Sendbird, businesses can create an engaging user experience and foster better customer relationships.
Cons: The main downside of Sendbird is that it can be quite expensive for some users. The pricing plans are tiered and the higher tiers provide more features, but they can be expensive for some businesses.
Overall: Sendbird's integration with third-party applications makes it easy to connect to other services and extend the platform's capabilities. Overall, Sendbird is an excellent platform for businesses looking to stay connected with their customers and team members. It offers a comprehensive suite of features and integrations that make it an ideal choice for businesses of all sizes.
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Probability You Would Recommend? 10 out of 10
"Adds Flawless Communication Features to Apps" 5 out of 5 stars Posted 2021-01-18
Pros: Very stable and easy to use. Intuitive user interface makes set up simple and quick. High quality communication features are reliable and secure. Backed by an excellent customer service/development team. Good pricing provides value.
Cons: Nothing negative encountered so far with this application. All functionality works as intended.
Overall: Overall, Sendbird is an excellent way to add high quality communication functionality (chat, video, etc.) to any app. Customer in-app chat support works flawlessly and reliably. Feature packed and highly customizable for all varieties of applications. Allows developers to take good communication functionality for granted and focus on other aspects of their apps. Highly recommended.
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Probability You Would Recommend? 9 out of 10
"Sendbird is an awesome product with an awesome team!" 5 out of 5 stars Posted 2021-01-11
Pros: SendBird makes it really easy to stand up complex chat features with minimal overhead. Their team is awesome.
Cons: Documentation could use some improvement, but their team is very helpful in filling in any gaps.
Overall: I'd recommend SendBird to anyone building a chat complex chat application. They really make things easy for you.
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Probability You Would Recommend? 8 out of 10
"Great team to work with" 4 out of 5 stars Posted 2021-01-09
Pros: Detailed documentation and proactive support team who jump in whenever we are facing any issues on our product.
Cons: Some initial features were missing when we had tied up with them and had to do some extra work on our side.
Overall: Overall it has been seamless moving to them and adding new chat features on our app by collaborating with Sendbird.
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Probability You Would Recommend? 10 out of 10
"Responsive and helpful part to build a chat feature with." 5 out of 5 stars Posted 2021-01-08
Pros: Sendbird customer service team has been very responsive in helping any issues that come out. Although they are a third party partner, it feels like they are in our own team. Sendbird integration has been very straight forward as well.
Cons: Sometimes when there are issues, we have to reach out to them, instead of them reaching out to us.
Overall: Very pleasant experience working with the Sendbird team. Would recommend Sendbird to other engineers who wants to build chat.
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Probability You Would Recommend? 8 out of 10
"Instant App" 5 out of 5 stars Posted 2020-12-15
Pros: If you want to make an app real fast, you need to have Sendbird as it provides tons of API on your fingertips which can be easily implemented in your app.
Cons: No cons, easy to use and implement and a vast set of APIs.
Overall: Altogether, it is a great platform which let you integrate your application, so you need not make a lot of code for features which are already available in predefined modules.
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Probability You Would Recommend? 8 out of 10
"Easy to Use chat integration API" 4 out of 5 stars Posted 2020-06-03
Pros: Easy to implement.
Excellent Spam filter feature.
Track message status.
Scalability.
Push Notifications.
Affordable.Cons: Needs better documentation with more use cases.
Support needs improvement.Overall: SendBird is an easy-to-use & affordable messaging and chat API for websites and mobile applications. It can be easily scaled for a massive audience and also provides useful features like spam filter.
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